Seafancy specializes in designing high-quality swimwear that brings modern styles to fit every body type. We believe the most beautiful thing you can wear is confidence. We have designed different lengths of bottoms and tops to fit you perfectly. Our mission is to provide high-quality, contemporary swimwear for the everyday woman at a reasonable price.
The company has garnered a generally positive reputation for its stylish and high-quality swimsuits, with many customers expressing satisfaction with the fit and design. The prompt responsiveness of customer service has also been highlighted, particularly when addressing concerns. However, there are notable issues with shipping delays and communication regarding order status, leading to frustration among some customers. Additionally, return processes have been criticized for lacking clarity and incurring extra costs. Overall, while customers appreciate the product quality and variety, improvements in shipping efficiency and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I recently purchased from this company and want to share my experience. Firstly, the fit of the items is great, which I truly appreciate. However, the shipping process and communication were areas that could use significant improvement.
After placing my order, the delivery took quite a while. Throughout this period, I was left in the dark with minimal updates. It was only after logging into my account that I discovered one of the suits I ordered was not available. I was then prompted to select an alternative, a step that was unexpected since I had not received any prior notification or email about this issue. The only communication I had was a pending tracking email, which offered no updates on the order status or mentioned the unavailability of the item.
It would greatly enhance the customer experience if the company could implement a more proactive communication strategy. Notifying customers promptly about stock issues and providing clear, timely updates on order status would make a world of difference. Additionally, ensuring that customers are informed of necessary actions, like selecting an alternative item, through direct communication channels would prevent confusion and improve satisfaction.
The 2 suits I got are super cute. Material looks like it will hold up well to sun and chlorine. Shipping was a bit slow but overall experience was good.
Was supposed to be here 5-7 days for beach event. Took 3+ weeks to get here. Only received 1 of 2 suits ordered. Misleading website. I do not like to order from China for these reasons, and because it's typically cheap, and it's difficult to get your money back. Unhappy
I ordered 2 swim suits and immediately loved the high quality of these 2 sets. The one piece was too large for me, but I really loved the other one on me!
It is important that you be sure of the size you need because returns are very complex, expensive and you will have to negotiate to obtain a partial refund. Buying a swimsuit online is risky. My experience is very disappointing...I let myself be tempted by the models, their originality but ultimately, I regret my experience.
I would give a review if I had received my order. I am leaving for vacation tomorrow and I ordered it over a month ago and it still hasn't arrived.
I never received the item even though it said it was delivered. I emailed their customer service and still haven't heard back.
I never received my order. When I tried to email them about it, my emails would not go through.
I ordered two swimsuits and have received nothing. I would have liked to receive my purchase.
I didn't get my item and the email you all sent doesn't even work to tell you I didn't receive it.
I only received two of the four swimsuits I ordered. I was told by customer service that they shipped the second part of the order and they really just created a second tracking number and it has never moved.
The shipping time they predict is 7-15 days try 4-6 weeks! I ordered about 17 days before my trip and received half of my order a week after I returned and I'm still waiting for the other half I emailed to cancel the items that hadn't arrived and they said they couldn't and that I would have to pay for shipping to return when they did arrive at this point I'd rather trash them at least they are only $35. I will not order from here again. The suits are ok some fit weird and aren't flattering. My daughter ordered some and they are cute so I don't know.
Product has never been delivered. Tracking never changed. Very disappointed
It took 6 weeks for my order to arrive e. The suits are not true to size and then when I tried to return I was haggled. First offer to keep suits (that don't fit) and get 30% refund. I said no and the n the offer was keep suits and get 50% refund. It took days for response by email and I FINALLY GOT THE RETIRN ADDRESS. Oh and they make you take a pic of the bathing suits before you return them. I will NEVER order from Seafancy again.
I am always wary to purchase off social media but was happily proved wrong with SeaFancy. Their product is well made & fits great! Can't wait to try it out at the beach soon. Highly recommend!
I love the shorts options as well as the one piece with cut outs and short bottoms- sexy yet covers my lower tummy and bikini line which I prefer
Tons of cute clothes for reasonable prices. BUT the Butterfly dress and the Pink Floral dress are way shorter than pictured. I'll likely wear them as tops.
They didn't ship for a while- then I asked about it and they said oh yeah your suit is out of stock- so I had to choose from ones I didn't want. They came and were too big. I won't even wear them. The size chart runs big. So get a size smaller than you usually would.
Loved the swimsuit so much I ordered 2 more. So adorable and affordable.
Very comfy and seems well made. Perfect for adventuring and I didn't feel like I needed a cover up. Dries quickly too
Answer: Sea Fancy claims to have a return policy. They say to contact customer service in the event of a return. However, when I tried to return, customer service begged me to accept a 30% refund. When I provided a picture of the items I want to return and asked for a full refund, Seafancy has since ignored me and ghosted me. Additionally, seafancy has failed to provide the address to return the order to. AVOID THIS COMPANY AT ALL COSTS.