SD Truck Springs

I had not checked reviews, but found their value slightly better than others. Placed order on their website, and it didn't allow credit card selection, so order was placed on hold till check/money order as their default. Thank God! I tried calling them multiple times and emailing customer service to move this order forward with my credit card, but NO ONE responded. So I canceled order. I dodged one.

Ordered a full leaf spring kit it's been 3 weeks and no reply. Went online to track it's been in pending status the whole time. Tried to call and no answer. Tried to email no reply. Tried the text they told me it does not ship for a month. They did take my money now they will not assist in anyway. I will not use this company again and I will not send anyone iknow to them.

This company will steal your money do not use them. I ordered springs and then had to cancel them because they stated they would not be able to ship them in time. It has been over 4 months still no refund. The parts never left their warehouse so it should be an easy return. They are crooks do not do business with them

****Update****
I finally got a refund but it was not from SD truck spring. What I did was I submitted a dispute of the charge with my CC company (American Expres) they investigated the charge and refunded the money. They stated that they will take over getting the money from SD truck springs. This may be a route you can take also. Submit a dispute with your bank or CC company and you can get the refund that way. The banks and CC company have way more resources than us to get their money back!

From 8/5 thru 9/7 I have been trying to purchase shocks and timbren ses. I have called over 26 times, left 3 voice mails and contacted them twice from e-mail. Not one response. Was trying to figure weight limits on the Timbren. Wanted to use SD becasue I could get all my items from one stop no price difference from other shops. But would have to go to two shops. Well they don't want my money and I don't want to shop here.

You all are some scammers. You stole $500 dollars from me and no one from your piece of $#*! company will call me back after all the messages I've left. I can't tell whether you all are complete scumbags or just $#*!ing stupid and incompetent. If this company had any shred of decency, they wouldn't steal from people and you would get back to me. I don't expect you to answer, but I will be spending my working hours when I have a break, hopefully destroying your reputation, leaving terrible reviews wherever I can, and spreading the news to whoever I can not to buy from SDTrucking

Sincerely $#*! you thieves,
Bill Creek

I ordered replacements shocks on August 1. After there was no contact for over 2 weeks, I contacted SD about the status of my order. Return email stated someone would be in touch with me normally in 24 hours. 72 hours later I contacted them again and was told the parts were not available. I reported them to PayPal and told them about this issue. Do not use this company for anything! They will take your money and leave you with nothing to show for it. I left 1 star because no stars was not an option!

Placed an order months ago and never received my order, or any communication from the company. Cannot get ahold of anyone via telephone and no email response regarding my order status. Eventually had my CC company refund my money and report to BBB. Very disappointed with the amount of time I wasted dealing with this place.

Ordered airbags for my truck,
Was stated that I would get in 5 days never received, called office was told by phone representative name Kai that if I wanted my order that I would have to pay $36 and if I don't pay then I will just have to keep waiting for who nows how long, this company is scaming people out of money asked to speak to management never got a hold of anyone, when this company is a scam. Don't spend money here,

Like many others. Ordered and paid for 2 leaf springs in
January 2023. Now we are in November, still no parts, no response by email or phone, so next step is to involve cc company for fraud claim.
Company is a BIG SCAM, stay away.

I ordered truck springs July 25th 2023, its now October 1st and I have nothing. I tried to call and no one ever answers, left a message, nothing. Requested a refund, no response. These guys are ripping me off for $450!

I ordered airbags back in June and have been continuously trying to contact them through email and phone. I received one return email saying they would reach out to me with more information. I have requested a refund and still have no response. They stole my money and will be reported to every place I can. I thought they were a reputable company.

Been waiting for almost a month to receive a very simple order… tried reaching out over email and of corse no email return multiple times tried calling so many times I can't even count and once again no phone answer after sitting and waiting for 15 minutes then it goes to a voicemail. Just got off the phone with my bank and disputed the charge these guys are either fake or the worst company I've ever dealt with

Sold me some product on black Friday & here it is mid January & they're still saying it's on backorder. The problem is they've offered to sell me the exact same product 3 times since black friday if I wanted to pay more. So, product they took my money for in November still isn't available unless... I agree to pay more then all of a sudden they can send it right out to me. Tell me with a straight face any rational person wouldn't believe they were dealing with a scam vendor at this point.

Customer service took my order by phone. I answered all of their questions, grabbed measuring tape to give all info that was needed to place the order. Monday I get e-mails that they need more info of vehicle because the rep did not enter it into the system. My concern was am I getting the incorrect order. So I suggested maybe the order should not be placed since the info was not entered properly and next guy says ok have a good day. Really... great business ethics huh.

Ordered 1 add a leaf kit. Say will be processed 24 to 48hr. S after order is made. 4 days later i sent email then call. Guy says i dont know why it wasnt sent yet we got 8 of them few days later i call again. Guy says we have none in stock for $17 more you can get tuff country. I said ok. They sent me 2 kits. Like i said in the title to this "idiots". I only ordered 1 kit

SD Truck Springs sent me the wrong lift kit. I gave them the VIN # and they gave me a couple brands to choose from. I tore down the old suspension and started to install the new leaf springs and they're the wrong ones. So I contacted them and it's been over a week and still no response on how to handle and correct the problem while my truck sits on jack stands. SD Truck springs is unprofessional and obviously doesn't care about customer satisfaction. Please read the many reviews about SD Truck springs before you try them. Many people have had the same unsatisfactory customer service. Good luck!

Calling this place is a joke plan on spending at least 15 minutes on wait. Finally got through they told me they had springs kit on hand I wanted. Placed order on may 11th. A week later had not heard anything, no email no call nothing. I needed them within next four days now at this point so had to add 3 days shipping on to my bill at my cost. I would expect if you place an order they could at least get it to you within 15 days if it was on hand. What a joke will never do buisiness with them again

As a previous customer of SD Truck Springs since 2014 I never read the reviews. Placed an order for air bags and a compressor 6/19/23 and its now 9/15/23 and have nothing. Called and left messages four times and emailed three times and have got no respose from them. Now reading other reviews this is seems to be the normal. Something has changed at SD truck springs and not for the better.

Placed order in July for $590 it's November and have yet to redo product or refund which was requested in September. No reply by phone or email and nobody has ever answered a phone call.

I just wanted to say that my order number is
******* is being 3 weeks or more and you guys haven't refund my money for the wrong
Shocks,is being a Headache dealing with this company, you guys have my shocks already. What are you wanting for? To refund my money Trying to call you and no body unswer. I want the owner to call me.
He needs to know about this problems.

I ordered shocks a month ago. Charged my card but I haven't received them yet. They don't answe.

My new bags had an immediate air leak the first day. The 90 degree air line connections on top of the bag, leaked or failed. After over 30 days waiting for replacement valve, I ordered two straight valve, had to contact SD, they had to resend the air valves. Replaced the 90 degree valve with a straight valve. It is ok until the other bag valve failed. Another week went buy until I could get it changed to a straight valve.
Bottom line DO USE the 90 degree valves on top of the bags. Can't believe I received the only two bad valve made. Straight valves only.
SP

After about a week after ordering an airbag kit for my truck and the order still had not been processed. I was told it could take up to 6 weeks to process. I then canceled the order early July; it's now mid-September and I still do not have my refund. I've called dozens of times and left messages. No one has called back or spoke to me. I have emailed the customer service with no reply.
This use to be a good company but not anymore.