On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
SD Bullion Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product quality, competitive pricing, and a user-friendly website. Many customers appreciate the timely delivery and the range of products available, often highlighting positive experiences with customer service. However, significant concerns arise regarding service delays, inadequate support for product issues, and a perceived lack of accountability in handling complaints. The feedback indicates a growing frustration among customers who feel their concerns are dismissed, suggesting a need for improved communication and resolution processes to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great prices on these products.
Great response time.
I've made several purchases from this company and its always been quality products that I've received.
Shipping is quick and direct.
I will continue business with this company in the future.
Hello, I am not happy about the quality of rounds I received on this order. Some were very tarnished, some were used and abused they were not the quality of rounds I have come to expect from your company... I want the damaged rounds replaced...
Thanks Gary Ippolito
Quite happy with my small purchase. Am very much looking forward to a long relationship. This was my first on line bullion purchase and it went perfectly.
I got exactly what I ordered. 2018 roll of American silver eagles. Well packed and in nice condition. Took a long time to receive order but I did pay with a check. I would definently order from again. Thanks.
From order to delivery - you don't disappoint! S D Bullion in over $35,000 in transaction just this year has never let me down. The order is always perfect and they are available from order to delivery for any question. I suggest for those that have waiting period issues that they use bank wire as my order is always processed either same day as wire or very next day. Keep up the stellar job!
Lowest priced precious metal dealer on the internet. Superb customer service, reliable shipping and informational e-mails that tell you the status of your order.
SD Bullion discretely offers superb customer service and ultra reliable delivery. Their online ordering process is very user friendly. PRD
I received my order. Thank you for the great pricing, easy ordering and quick shipment and secure delivery.
I can always count on SD Bullion! They always take good care of me (and my orders). Excellent service every time.
I have been very pleased overall with the level of service and the promptness of delivery I have received over numerous orders, with 1 exception, in which a large order of SD Freedom Eagles was not delivered. I am advised that this is currently being addressed.
While some other sites may have "special" mint coins that may be exclusives, such as with privy images, I've found that SD Bullion often has a better price on public mintages. For example, I get the best prices on the new or pre-release Silver 5 oz "America The Beautiful" (ATB) coins. Yes, they're about $100 each, that's the downside of massive 5 oz coins, but the mintages are low, recently around 30K for each coin. Compare that to millions of the Silver Eagles each year. Sadly, US mints haven't moved from 999 to newer 9999 purity that Canada and Perth mints have made the new standard.
I have had no problems with shipping. I send checks and so have to wait a few days for them to clear, but that's to be expected. Only one time did I report an order mis-price and they promptly corrected it.
I do compare sites before placing an order, that's common sense, but I generally end up with them, lately.
I ordered $100 face value of Mercury Dimes and received a mix of different dimes. AOK since they were all silver dimes.
I ordered two tubes for Gold American Eagle coins and received two tubes for Silver American Eagle coins. AOK since I will use the tubes for Silver Eagle coin storage.
Please improve your quality control.
Always happy with every purchase from SD Bullion! Have been buying from them regularly for a few years and never disappointed with product, sale or service.
Silver arrived in a timely manner, however, it was not the silver bars pictured on the web site. The first order was as described, this order was not. Site did not NOT state sellers option to substitute.
I have been ordering for years. They are always on top of things and are quick to respond to inquiries.
I have ordered numerous items from SD Bullion. I have never had an issue and the orders are always promptly and correctly shipped. I'm a very happy customer.
While I had a little difficulty with my prior order, but it was only a week. This order was on time.
One reason why I shop SD Bullion is because of the guarantee they offer on all there orders. After I wrote a email to the CEO he was very nice and paid for the return shipping on the gold buffalo that was dented and replaced it with another flawless beautiful 1oz gold buffalo. So SD Bullion made good on there guarantee and I was very thankful that the CEO took time out of his day to respond to my email and have that setup for me. I will continue to buy with them since that happened, hopefully it doesn't happen again. Thank you Mr Wall!
SD Bullion had been my go to for all large purchases of silver and now gold but after receiving a bad gold order and dealing with there customer service I will not be using SD Bullion for future orders if they don't stand behind the product they sell. A 1oz gold buffalo i got from them had a good size dent in it and when i reached out to there customer service they said that was normal and thats how most of there coins were. I paid a premium for a BU new coin and not a damaged one. If they cant stand behind the product they sell then i will not be using them anymore. That guarantee on there website isn't true!
I have been doing business with SD Bullion for quite some time. At times, I will check other vendors pricing, as I will strive to get the best deal. Every single time, this Company; SD Bullion is the winner! I am so blessed to be able to purchase on line so easily, and I know the shipment is most secure! Keep up the good work! And I thank you again.
From the business
In 2011, two doctors started the website SilverDoctors.com with one dream: To educate the masses on the value of hard assets and preparation. The rapid success of this website gave way to the launch of SDBullion.com in March of 2012. All sales were completed via telephone with the motto, “Nothing Fancy. Just a Telephone and Low Prices.”
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in g...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members