Got what I wanted and ordered extremely quick. Used the 1st time customer pricing. I will be back for another purchase...
DO NOT buy from. They will make you wait 30 days for refund if your package gets lost and no one to talk to. Sends you generic message back
Went smoothly, package arrived on time and no indication of where it was from for security. Will buy from again.
You guys are great!
Just let your patron's know what's going on with their order(s) a little better.
Thank you.
This is a honest company to do business with. Everything was on time and quality is good. Highly recommend them
SD Bullion is very reliable. I really like the variety of metals that they offer, and the prices are fare.
After chatting with service rep about login problem, was able to place order without issues and delivery was on time.
My first precious metals purchase ever. I got it right. Getting ready for my second order.
Thank you so much!
FedEx still doesn't take a signature for my delivery they just leave it on my doorstep. Not happy with that!
As always, excellent service and quick shipping. As a bonus, they will actually answer any questions you have about buying/selling.
Hello David,
Thank you for taking the time to leave us a review.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review with such kind words! We strive to keep our customers well informed with up-to-date market information on our website. In addition, our sales agents are very well educated to answer any and all bullion questions you may have when looking to invest in bullion! We greatly appreciate you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Great service and I will do business with Them again. They are easy people to work with. They kept me informed all the way till my order arrived.
Having long been a coin collector, I began buying bullion and bullion coins a few years ago and am always looking for reputable dealers. Recently bought 1 kilo bar of silver from SD Bullion. I'm very pleased with their prices. They beat my go-to dealer in this area. My first purchase was made using ACH debit, which is my preferred method of buying bullion. Here is where SD Bullion doesn't do as good a job as my preferred dealer. That process took a least a day or two longer. This isn't something to fret over and should be somewhat expected with this type of payment. I've made another with a credit card for bullion coins and three days later I'm still waiting for them to get back to me with a notification that payment has cleared. This isn't necessarily a show-stopper for me either as my prices are locked in. It is a bit annoying. This company advertised low prices and I can vouch for that claim. I do believe they sacrifice service to keep their prices low. There are a variety of shipping options and I chose the standard shipping option as I have my bullion shipped to a Post Office Box. Strongly suggest they offer signature service! I was surprised to find my 1 kilo bar of silver (valued at well over $800) in my P. O. Box. In defense of this company, I didn't specify signature service and if it was offered at the sale, I didn't see it. They did provide tracking information with their standard shipping. I just would prefer when it comes to that dollar amount for a signature to be required. It always as from my preferred dealer. To summarize, this is a good, reputable company. I'll buy from them in the future, despite a longer hold time than I'd want. I'd also like to see a signature service option at delivery, but I'd still recommend them.
THESE GUYS ARE CROOKS, DO NOT EVEN LOOK AT THEIR WEBSITE! Looked into buying gold coins with them, I wanted to see the bottom line price after all the blah blah which required me entering an order online... I put that I would do the transaction with a bank wire, nothing was given to them other than my phone number and email... As suspected, the total came out to be about $50 per coin over what they quoted when I entered the order so I decided to not purchase... A week later I start getting emails and phone calls from them saying if I don't pay the $18,200 and buy the coins, that there would be over $1000 in order cancelation fees. I told them they are being crooked pirates and I would for sure do no business with them, promising to not pay a penny... They then told me I could only pay $200 as a special offer to close the account... I will do everything I can to overturn anything they turn in on my credit, but I will never pay for services not rendered just because they put hidden disclaimers and unscrupulous hidden rules on their order forms..
Hello Don,
Thank you for taking the time to leave us a review.
According to our phone recordings, you called and spoke to a manager on the phone today 07/26/2022 and denied ever placing an order with us. That this order was fraudulent. Upon learning that information, we had our fraud and AML prevention team look into the information from the order, and verified that all the information tied directly to you.
Another manager called you back today 07/26/2022, in order to explain our findings to you, and offer you another chance to either pay for your purchase, or cancel it and pay for the cancellation fees.
Cancellation fees are an industry standard among online bullion dealers. Our cancellation fees are listed in our Terms of Use where we outline our policies when you submit an order with us.
This order was not cancelled until the second call with the second supervisor, after he had spoken to you. The supervisor explained the options we had available for you, however you refused to work with us, and started to scream inappropriate language at the supervisor, the call ended with you screaming profusely and hanging up the phone.
Given the circumstances, we cancelled the order and sent you the invoice that you received for the cancellation fees. We attempted multiple times to convince you to keep your order that you placed with us and fulfill your contract, but with no success.
You may contact a member of our bullion team, they will work with you in order to resolve your open cancellation fees. A member of our team can be reached at 1-800-294-8732. They are available from 8 a.m.-6 p.m. est Monday through Thursday and from 8 a.m.-5 p.m. est on Friday.
Thank you for your feedback!
Sincerely,
SD Bullion Customer Service
I love the way it's packaged. Great quality products. I was sad this time because I paid for quick delivery and it took a couple of weeks.
Hello,
Thank you for taking the time to leave us a review.
We appreciate your business with us, and know this is a long time to wait for your order. Our website does have a discloser during the checkout screen, and our CEO also sent out a message to all of our customer base explaining our current situation here at SD Bullion. We appreciate your business with us and your understanding as we work to fulfill all our open orders.
We truly appreciate your feedback and would like to thank you for taking the time to leave a review! Thank you for being a valued SD Bullion customer.
Please let us know if there is anything we can do to make your experience with us better!
Thank you for your feedback!
Best,
SD Bullion Customer Service
Well packaged and precise. It's been a delight dealing with SD Bullion. Their prices are great and delivery prompt.
Prices and service great, simple, reliable. Just be aware you have to sign for delivery, which can make it difficult if you work lots! Thank you.
I pay with a check. It takes a little longer, but I am comfortable doing my purchase that way. You cannot best their over spot prices.
Best prices on the net or at any store. Great customer service. Will continue to buy from them. The silver rounds have always been great quality.
Overview
SD Bullion has a rating of 3.9 stars from 646 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with SD Bullion most frequently mention customer service, precious metals and best prices. SD Bullion ranks 1st among Coins sites.
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
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- Ottawa Lake, MI, United States
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Business History
Since then, SD Bullion has shipped more than 300,000 orders and hit Inc. Magazines list of 500 Fastest Growing Companies in the United States twice. We did all this while staying true to our original mission of offering the absolute lowest prices on gold bullion and silver bullion in the industry, guaranteed.
We also buy precious metals, from gold sellers, silver bullion dealers, and private individuals. We offer extremely competitive buyback prices on the market, and we’re happy to discuss our rates with you any time.
We have also stayed committed to investors wanting the highest level of education on the how and why to invest in gold and silver. Whether you want to stay up-to-date with live spot prices or analyze historical gold and silver price charts; or maybe you want to understand gold investing fundamentals or silver investing fundamentals; we have it covered.
Your satisfaction is our first priority. We will always strive to offer the best customer experience at SD Bullion. Don’t take our word for it. We are the highest rated major bullion dealer at the Better Business Bureau; the most trusted third party review site for businesses.
Thank you for stopping by SD Bullion; we look forward to offering you the lowest gold and silver prices online and backing it up with over-the-top customers service.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Victor,
Thank you for taking the time to leave us a review.
I am sorry to hear that you did not receive the package, however, please know that every order we ship is fully insured. Our team is currently working on your lost package investigation. For a general timeframe, our insurance requires an investigation to be open for 30 days after the customer initially files a claim. If the package cannot be recovered within that time, a new package will be issued.
We appreciate your patience and understanding throughout this investigation. If you have any additional questions about your investigation, please email us at sales@sdbullion.com or call our bullion team at 1-800-294-8732. We are available from 8 a.m.-8 p.m. est Monday through Thursday and from 8 a.m.-6 p.m. est on Friday.
Thank you for your feedback!
Best,
SD Bullion Customer Service