Scrubs and Beyond

I purchased one pair of pants. Total of order was $22. When I returned them due to wrong size, they kept so much $$! My return money was only half of what I paid! Ridiculous! Never again will I purchase from this company. "Hassle free returns" - right

Very simple and straightforward. Enjoyed free shipping however my first order went smoother than my second. Apparently with my second order they couldn't read the shipping label so it got delayed a day and the packaging was torn up. I don't know that was Scrubs and Beyonds fault but..

My wife ordered several sets of scrubs for a new job she was starting in a month. When she hadn't received the order just before starting, she contacted the company and the Representative could not give an answer for the delay and stated they would look into it and get back to her. We still haven't been notified about the reason almost 2 months after the order.

Since she would need more scrubs, my wife ordered the same scrubs as before ( new job colors) and received THAT order within a week. Scrubs and Beyond only today notified us that the order is now being delivered.

To say this is terrible Customer Service is mild. When contacted about it today, the Rep tried to say the scrubs were back ordered; despite ordering the same thing 2 weeks lares AND taking delivery. Also, there was NO notification of back order during the online order or when we contacted the company. So, to me, the back order seems an excuse to me.

I took a day off work to drive two hours to a scrub and beyond store. They didn't have the scrubs that I wanted in my size, so they said they would order them and ship them to me. I paid almost $400 upfront. They said I would receive them in less than two weeks. After almost 3 weeks of not receiving them, I contacted the store, and they said they would look into it and call me back. They didn't call me back, so I called them. They told me that as soon as the person that I talked to got to the store, he would call me. He never returned my call. On the third attempt, I got in touch with the assistant manager and she wanted to know which pant I ordered. I told her that I hadn't received any of my order. After a long discussion, she said, let me look in the store and see if we have them on the rack. She came back and said that they had them on a clearance rack and I could come get them. I live a long ways away, but I told her I would drive there the next day to get them. I'm hoping when I get there they will be the correct scrubs. I don't think I will ever do business with them again. They didn't offer any compensation for all of the stress and money they put me through. They didn't offer to give me a discount even though I had paid full price.

I'm a little worried my Caribbean blues aren't going to match even though they are the same company because they look different on my screen, but we'll see! Update: They matched perfectly!

I ordered two scrub tops from Scrubs and Beyond in July. Three weeks later I stupidly had not received them. It was an issue with the delivery company, not Scrubs and Beyond. I finally called customer service and explained the situation, the package was stuck somewhere and the delivery company was absolutely no help. S and B offered to either reach out to the delivery company for me or issue a refund. I took the refund which was handled promptly. Two weeks later the delivery company delivered the package! I called S and B and told them what happened and offered to pay for the scrubs but they told me to keep them and not worry about paying. They took care of me when the problem was beyond their control.

You have two amazing ladies in this store Jeannine and Vera. They have great customer service they were very helpful with everything I needed today I will be returning back at this store all the time for my scrubs

I get easily overwhelmed at stores like this and Christine working helped me find so many different style scrubs. She was very professional and answered all my questions. I will be back! Thank you so much.

I recently ordered from this company. After the fact- the day after- read the reviews and out of concern for what I needed- chanced calling Customer Service and was kindly greeted. Explained that after I read the complaints about shipping and things being in stock, the delays. The representative understood my concerns. I know that sometimes people just complain, are never pleased, but the consistency was a real concern. The rep took the time to confirm that what I needed was in stock and that I would receive an email when it was shipped. Later that same day (the day after order was placed) I received that email, and 2 days later it was delivered. While it's obvious that there was time when there was an issue with fulfillment at some point for a while- or frustration with communication and poor quality customer service; it was not what I experienced, and I will be ordering again. Should you be discouraged by the reviews beforehand, call customer service and ask if things are in stock or answer questions you might have. I definitely love the variety of what they offer.

Christina Cox

I ordered 2 sets of scrubs. I needed to exchange the pants for a different size. I called to receive a slip and asked for approximate time it would be for an exchange. They stated 2 weeks (returning and receiving the new size scrubs). It has not moved from out of my state for over 10 days. When calling to follow up they said it would be approximately 2 weeks to ship to returns and then 2 weeks to receive new sizes. If I had known prior to ordering I would have either returned everything or not even shop from them at all. No one can give me straight answers. Save your time and money. It's especially frustrating because these are not leisure clothing. I need them for work.

Do not order from this store! I ordered from them because they seemed to have a large selection of scrubs and because the site said free returns. First it took over 2 weeks to get my order. Maybe Amazon has spoiled me but that seemed too long. And when I looked at the tracking it showed that my order arrived in Memphis and was shipped fro there to Missouri and back to Memphis where it stayed for over a week. I contacted them about this and their excuse was the Hurricane. I love in Nashville. Lol. Well then nothing in my order fit so I decided to return all of the items. That is when I discover that they do charge a return shipping fee. So they are very misleading. But I did return my order promptly and it has been over 2 weeks with no refund. I have filed a dispute with my credit card company. So much trouble for nothing!

I wish I could give 0 stars.
I ordered two pairs of scrubs that have not been delivered in over two months. I keep contacting them and I have got little to no a response. My order was over $100 and the professionalism of this company is an absolute joke. Absolutely will not be ordering ever again

Came back to return the item with with original receipt and tags on and the manager accused me of returning the worn item. When I asked her how would I wear it with tags on she said it is looks worn. Wow. No words. Will never shop there again. Used to buy my scrubs there for years.

Sales people were friendly saying hi, finding everything ok? When asked a question it seemed I was getting on her nerves. In fitting room I was asked how's it going? I asked for XL shirt of specific brand and never received. Lack of kindness and sales help in Westland walked straight out of store to shop someplace else. Online

I placed an order of almost $140 in merchandise and it was sent to the wrong address. I called SEVERAL times before delivery to get the address changed because fedex told me that the shipper would have to change the address. Once again I was told that there was nothing they could do about it. Now they don't want to issue me a refund or reship even though I never received the scrubs! I will never spend another penny with this company again!

Scrubs & Beyond was a nightmare to deal with. A simple return (scrubs were too big) with the original packing slip, tags on garments and garments in their original packing bag took EIGHT WEEKS to process. During the eight weeks between May and July I had to send multiple emails to customer service and make three phone calls to inquire about the status of my refund & when it would be processed, after seeing the tracking number on the return indicating that the items had been received by Scrubs & Beyond, but my credit card had not been credited! It was a super frustrating process to get my money back. I'm used to "easy" online shopping where returns are processed in a timely fashion, not after two months. If you enjoy wasting your time, being frustrated and paying shipping fees to return things, go ahead and buy something from Scrubs & Beyond. I'll shop almost anywhere else at this point.

I ordered back in April a number of scrub pants. Estimated shipping was 2 weeks with the international provider GlobalShopex. It is now the end of May and I have been refunded by paypal as the items never delivered. Contacting both Scrubs and Beyond and GlobalShopex has been a nightmare. Emails left unanswered, minimal shipping updates. Totally infuriating. Order your scrubs from literally anywhere else. This company is an absolute joke.

No way to redirect package once shipped through scrubs and beyond. Can not understand people on customer service call. While trying to explain situtaion, was over talked several times. I finally had to ask for the manager to to stop talking amd let me finish my sentence. No number provided and no tracking number provided in email specifying shipment has been shipped. This is not my first bad experience with customer service but I will say it will be my last time ordering from scrubs and beyond. You have lost my support indefinitely