Scrubs and Beyond

I went to the store on a Sunday, in preparation for a new job, and i am really picky on how clothes fit. The two ladies were amazing and helpful and let me take my time to find the right fit of scrubs. Further on, L.J. Was very down to earth, professional, but real at the same time and she was great to talk to. God bless you all for being a great store to go to and finding wonderful people to help anyone who needs just the right "fit."

This is the first online purchase for me. Unfortunately two of the items were too big. I was shocked to learn that there were no exchanges option. Then, I also have to pay to return. I believe returns should be free if you print a free return label provided by the company and if you drop off at locations specified by the company. I'm addition you should get a full refund.

Sales professional, Mercedes, in the Lewisville, TX location was wonderful! She helped me find the best fit and was so pleasant to work with. Great quality, great assistance in finding just what I needed and I am usually kind of hard to fit. Thank you, Mercedes, for a great shopping experience. I look forward to coming back in the future for more items!

Brenda was awesome! Helped me find the colors and styles and thwy fit perfectly! Great place to shop for scrubs.

These reviews were for sure done by people they paid to do them! I'm a real customer who made a purchase for a week supply of uniforms. My order still had not shipped after 10 days when I was promised they process in 7 days. I calls and speaks to 3 people even a supervisor who did not care bout my order being delayed, neither did one of them apologize for my experience. I thought I give them a try since they emailed me and text me all day everyday. Order at your own risk! I cancelled my order and will never do business with this company again!

Found this company online. Ordered a pair of scrub pants. I did see where they advertised easy returns so I assumed the exchanges would be included in that however, my pants were too large needed another size, but could not find on the website where I could do…ended up calling customer…. Only way you can exchange is if you are near one of their stores. I am over an hour away so I had to do a return and was charged five dollars. Product was as described, but not happy with having to pay for my return… will not purchase again from this company.

I recently ordered from this company. After the fact- the day after- read the reviews and out of concern for what I needed- chanced calling Customer Service and was kindly greeted. Explained that after I read the complaints about shipping and things being in stock, the delays. The representative understood my concerns. I know that sometimes people just complain, are never pleased, but the consistency was a real concern. The rep took the time to confirm that what I needed was in stock and that I would receive an email when it was shipped. Later that same day (the day after order was placed) I received that email, and 2 days later it was delivered. While it's obvious that there was time when there was an issue with fulfillment at some point for a while- or frustration with communication and poor quality customer service; it was not what I experienced, and I will be ordering again. Should you be discouraged by the reviews beforehand, call customer service and ask if things are in stock or answer questions you might have. I definitely love the variety of what they offer.

Christina Cox

Bought 3 pants and 3 tops, paid for express shipping. It's been more than a week and only received 1 pair of pants. Messaged support about this issue and looks like the rest of my order hasn't even been processed so no shipment has been placed. From reading other reviews, I'm not sure when I'll get my shipment. They should stick to buy in store only if they can't even manage a simple shopping website.

Items length and sizing listed on the website do not match actual measurements of items received, so you are bound to return. The catch is, Scrubs and beyond receipt states they will charge you $8.95 to return a single item and although paper receipt states they offer exchanges, when you start the exchange / return process online, you are told "no exchanges". Online return process does not offer a pre-paid return label shipping option. They require you to return to a local store or a local physical drop off location. In small print they state you can pay for your own shipping in order to return by mail. Frustrating, convoluted process and inconsistent information is provided. Not going to purchase again.

Placed an order for 2 scrub tops & 2 scrub pants. Received 2 tops, 1 pair of pants. Been waiting for 2nd pair of pants. Just spoke to customer service that advised it would be almost another week before they arrived. What am I supposed to do? Go to work wearing just a top? No one ever provided an updated tracking number or email explaining the problem. I had to call & ask where the pants were.

I ordered two scrub tops from Scrubs and Beyond in July. Three weeks later I stupidly had not received them. It was an issue with the delivery company, not Scrubs and Beyond. I finally called customer service and explained the situation, the package was stuck somewhere and the delivery company was absolutely no help. S and B offered to either reach out to the delivery company for me or issue a refund. I took the refund which was handled promptly. Two weeks later the delivery company delivered the package! I called S and B and told them what happened and offered to pay for the scrubs but they told me to keep them and not worry about paying. They took care of me when the problem was beyond their control.

I was looking up scrubs for nursing school and I ordered a pair here. Well it's been 3 weeks since I placed my order and when I try and track it, it just says a label is being created. Has not advanced since. I emailed them twice and no response. Try getting your scrubs elsewhere!

I've placed two orders. No status change, still "Processing." Called Customer Service and got no help. Was promised an update on the order yesterday but that never happened. So, I have two orders in limbo that have been paid for and nothing to show for it. Horrible customer service and very doubtful I'll use them again or recommend them to anyone. Disgusted.

My wife ordered several sets of scrubs for a new job she was starting in a month. When she hadn't received the order just before starting, she contacted the company and the Representative could not give an answer for the delay and stated they would look into it and get back to her. We still haven't been notified about the reason almost 2 months after the order.

Since she would need more scrubs, my wife ordered the same scrubs as before ( new job colors) and received THAT order within a week. Scrubs and Beyond only today notified us that the order is now being delivered.

To say this is terrible Customer Service is mild. When contacted about it today, the Rep tried to say the scrubs were back ordered; despite ordering the same thing 2 weeks lares AND taking delivery. Also, there was NO notification of back order during the online order or when we contacted the company. So, to me, the back order seems an excuse to me.

I'm never ordering from this company again. I have been back and forth on the phone with different customer service reps and supervisors and no one can seem to give a straight or correct answer. I ordered 2 pair of scrub pants TEN days ago and the order is still pending. Hasn't been processed, fulfilled, nothing. So I call and they send it to a higher up who hasn't gotten back to me in almost a week. Everyone keeps saying they have no idea why it hasn't processed but will figure it out. Ten days later I still have no answer. Apparently now my issue was sent to corporate and thats been 2 days and I still haven't heard anything. They all keep saying they will contact the warehouse and nothing comes of it. I'm also told now they can't just cancel my order and re process it because I'll be charged twice? It makes absolutely no sense. I don't understand how it takes 10 days to contact a warehouse over 2 pair of pants. I'm relying on these because I can not buy in store and as I'm pregnant I ordered maternity scrubs and my regular ones don't fit. I work in Healthcare I have to wear scrubs.

I've ordered from this site before and never had issues up until this summer. I've gotten 2 batches of orders from them and with both orders they quickly send one item while the remaining items are in limbo. Despite all of the items showing as being "In Stock" when you order them. I think they are lying about items being in stock and I believe most of the items they show on the website are actually backordered, hence the delay.

Will never order from here again.

Watch out if you purchase online! They rejected a return because of a small deodorant line that I easily rubbed off! The customer service folks said the warehouse has last say and there's nothing they can do. Now I have two tops that don't fit. What a waste of money.

I RECEIVED A CATALOG AND WANTED TO ORDER WHAT I SAW AND ONLY ONE OUT FIVE WAS ON THE SITE.

I ordered 4 women's scrub tops and paid via PayPal. I reviewed 3 out of 4 scrub tops. It showed quantity (4) at the bottom and the correct amount for the 4 items on my packing slip but only 3 items were on the packing slip. I sent customer service numerous emails trying to figure out where my 4th item was and never heard back. Will not be ordering from this website again.

I'm a little worried my Caribbean blues aren't going to match even though they are the same company because they look different on my screen, but we'll see! Update: They matched perfectly!

Funny how they take your money asap but your order still says pending even after it was supposed to arrive. I've never been more upset over customer service can't give them a zero so have a one your not even worth

I get easily overwhelmed at stores like this and Christine working helped me find so many different style scrubs. She was very professional and answered all my questions. I will be back! Thank you so much.

Good quality scrubs, but quite expensive for limited selection. My stethoscope was much cheaper at the manufacturer's website, and the help was limited in a busy store.