Score Jewelry

Do NOT trust this company! They won't answer your emails. Ordered a his & hers matching set over 7 weeks ago. Wedding is 12 days away & we have NO RINGS & Score WILL NOT respond to my emails! I doubt i will ever see them or my mo
Ney back!

On Sept 4th 2924 my husband placed an order for a firefighter ring and has the order number. Today he has received nothing, no tracking number, no expected delivery date. He has called and emailed several times, no return email and the phone rings then finally a message comes on and you can leave a message. Never to get a return call. Poor customer service just TAKES YOUR MONEY THEN SCREWS YOU. Shop on Amazon you'll get better service. Then they want you to upload your receipt. I can't, I have to do this all over again

Ordered a ring and sent them 3 emails and phone calls and have yet to receive ANY response at all. Wondering now if this was a scam.

They will take your money but they will not make your ring or contact you afterwards. Many emails from many accounts but they will not respond.

We placed and order Jan 2022 and waited the 2-3 weeks processing time before reaching out the status of our order. After many emails and form submissions for customer service support unanswered I messaged them on Etsy. Jonathan informed me since it was an order placed on their website he could not help me to find the status of my order. This company is a scam. Do not attempt to purchase from them.

I ordered 3 months ago! They took my money and never sent anything! I have contacted them 4 times, only to get 1 response back asking my information then poof they disappear again. Do NOT give these people your money. Essentially, your giving it to them to provide you with nothing!

I purchased a set of ring on October 19,2021. As of today, September 23,2022, I still have not received my order. I have reached out to Score's customer service numerous times. I have any received 1 response.It was to ask me for my order number. There has been no response. On their website it show my order is being processed. I have asked for a refund since they have failed to fulfill my order. But, no one has even bothered to respond. If they can't fulfill my order then give me a refund.

Do not order from this company. I ordered an engagement set on 5/31. My order doesn't show up on my account with them, and my card was charged. Despite sending them 5 emails asking about my order status, they have not responded. This company is a scam and will take your money.

Exactly as pictured and perfect ring for proposing in a movie theater, my fiancé is a film critic and absolutely loves it! I ordered the wrong size and messaged the seller, they immediately offered to send me a new one (just paying shipping) which I really appreciate.

I placed an order on May 6th, 2022. I waited 8 weeks, then sent an email to inquire about the rings I ordred, no response. Waited 10 weeks then tried again to contact them through email, website, and review website. Finally got a response to email them. I sent an email with order number and date. Never heard back. In the end I had to go through the pay app to get a refund of my money. I would have loved to receive the rings I ordered, but it looks like this company just takes your money and runs.

I ordered a ring on 6/29/23 and my order still says pending. I have called, messaged and emailed them numerous times and no response! They have a website which I ordered from also have an Etsy shop which I also messaged them on they responded on the etsy message to email them I did 3 more times! They have a Facebook page I sent a message they sent an automatic reply to email them at *******@scorejewelry.com extremely frustrating need the ring for my wedding on 9/24/23. Definitely a shady business! Want my order or money back!

Possibly a scam site, I have made a purchase, since card has been charged I have not been able to get in touch with company. Have not received product and the site says I don't have an order pending when I have an order number.

I placed an order for a personalized ring on 9/2/2022. I understood that the turnaround time on their site states "2-3 weeks, sometimes more." However, we are not 5 weeks out and I have not received ONE response to their customer service option on their website. The messages started out kind enough just asking about status of my ring I ordered and ended with my placing a request for refund today from Paypal as well as one fifth and final message via their customer service option on scorejewelry.com. I wish I had researched this company prior to placing this order. I would not recommend simply based on the fact that there is absolutely no way to find out anything about your order. If a company cannot reply to a simple request for information, that is a problem. Additionally, I also reached out via their etsy store and only heard response back when asking about a product. When I included questions about my ACTUAL order, I heard zero response. Not even a "we can't help you here since you placed order on website." Not one word back from this company about my order. DO NOT USE.

Me and my partner have ordered our wedding rings 8 weeks ago we are growing very concerned we haven't had any updates from yourselves and we have tried every way to contact you via email etsy and facebook all we want is an update on what's happening with our order we have spent alot of money with you and these are something special for our wedding day we just want answers is that too much to ask for. We have raised a dispute with the correct people and I will be looking into your company in depth and will be making everyone aware incase this is a scam which I personally think is discusting duping hard earned money out of people especially when wedding are Stressful enough to organise.

I paid for rings in early June I did not receive them. After trying again and again to contact them through their website and email as well as messenger I finally got a reply from their Etsy account just to be told to email them. Very poor company I would avoid.

If I could give 0 stars I would. I ordered on two separate occasions from this site. Shame on me. First time it took 4 months to get the ring I ordered, after I was okay waiting a while because they did say longer wait times on their website AND after I emailed them a few times to get a tracking number. Beautiful ring, my partner likes it a lot, took me a long time to find a design that really suited him. Ring was larger than ordered, but even if it was the correct size it would've been a little too big. That's my bad, I'll just order another one, right?

I ordered in May of 2021. It'll be MARCH 2022 in a few days from now. Gave them the benefit of the doubt "Maybe it really does take 3-4 months because they are so busy" Well.

NINE MONTHS LATER AND NOT EVEN AN UPDATE!

I have sent SO many emails, SO many filled out customer service forms, and even tried contacting on other platforms like facebook and etsy. For a couple of months I couldn't even log into the website because there was an issue with the captcha that read it was a site problem. There customer service is terrible. I just want the ring I ordered and to close the chapter on this.

If you order from here, please keep in mind that it's possible you won't get your order and that it's impossible to hear from anyone on their "service team". - and good luck.

Got it about 5 months after last update. Not bad looking but don't think it was the one I ordered so.

We ordered At the beginning of July 2022 the wedding was a few days ago, all we can get out of customer service is "Processing" if I could give them a lower rating I would.

PISSED OFF and RUINED WEDDING PLANS!
PISSED OFF and RUINED WEDDING PLANS!

I placed a custom order on March 14th and have not received the order and can not get anyone to contact me back after telling me my order has shipped. I have sent several emails, requesting tracking number after being told on April 20th my order is ready and will be shipped in 24 hours. I have already paid for the order and I am now PISSED!