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Schwan's has a rating of 1.59 stars from 139 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Schwan's most frequently mention customer service, ice cream, and delivery date problems. Schwan's ranks 199th among Grocery sites.
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My husband was able to download their app on his laptop and order specific items in advance. This makes it so easy to shop and save without leaving home. It's especially convenient for my elderly relative wanting some groceries and not wanting to go out. Shwan's employees/drivers are very nice and helpful. Give them a try as I'm sure you won't be disappointed!
I have been a customer of Schwans for most of my life but since the company became Yellow it has become a company I will no longer buy from. The prices were high before and now are ridiculous. The quality has gone down. More dough less meat on the breaded fish,chicken, and Chinese food. It is sad for me to lose Schwans as I live in a rural community and Schwans was always a nice treat.
I have to say my delivery person is excellent and I wouldn't switch to anyone else unless I had to - I've always had great customer service with the delivery people.
I am extremely disappointed by the recipe change for their vanilla ice-cream however. Ever since it changed to "Yellow", I don't think it is as good - it is not as creamy and really tastes like other cheaper ice-creams. The other flavored ice-creams still seem okay and I will continue to order. I haven't noticed a change to my other regular foods either. Please bring back the classic vanilla ice-cream as I will not likely continue to purchase this unless it changes. And if it does change, please alert customers who are like me and are not pleased so we can start to get the ice-cream we so looked forward to. My review for qualify only applies to the vanilla ice-cream.
Tip for consumers:
Ordering from the app and website is very easy. I actually get a reminder from my driver when he will be in the area and is the best!
Products used:
Many different items. A variety of ice-cream, chicken strips, potstickers, breaded Italian chicken breast.
One day after posting the original review, the company has finally resolved the issue to my satisfaction! As a result, I have updated the rating from two stars to four stars; hopefully, there will be no further issues with customer service, thereby causing me to edit this again.
Food is great, delivery drivers are awesome, but your customer service supervisors are the absolute worst!
For more than two months I have been engaged in conversations with at least two different customer service supervisors attempt to resolve an issue; I have been met with incompetence and/or false promises each time. As a matter of fact, I am still waiting for the promised email / call back from the phone conversation on Monday, 7 February 2022@ 2:50 pm.
As a result of the utter incompetence of your customer service supervisors, Schwan's Home Delivery will be losing at least $2,000 in annual revenue from the members of this family! That seems a rather high price to pay for something that should have been so very simple to rectify... Y'all need to do better!
Tip for consumers:
Do not expect much help from customer service if there is an issue.
Products used:
Many food items purchased over the course of the last year.
We enjoyed the food we received. Food arrives quickly and still frozen-even the ice cream. We have not experienced any problems with service. I don't know why they are changing their name though…?
Products used:
Most of them from breakfast to desert.
It's been a long time since I ordered from Schwans' but recently I tried them again and boy was I presently surprised. I bought the multigrain loaf of bread and it's the best I've ever had and I'm very particular about my bread I give it 5 stars!
Ive always heard Schwans was good food and decided to try it after my aunt highly recommended them to me. I placed my first order of beef and brocoli, pork egg rolls and shrimp spring rolls along with an apple pie. It was all amazingly good. Shipping was very fast as I ordered at 2 am on a friday and was told i would get my order on monday and I received it about 12:00 friday, just 10 hours after I ordered. I ate the same food for both lunch and later that evening for dinner. A few hours later as I was getting ready for bed I started feeling really nauseaus and within 20 minutes I was violently throwing up. This went on all night long. The next day came the diaria. It is now sunday night and I am just now starting to feel better. I have no idea if the Schwans caused this but I can never eat it again as this illness will always be connected to Schwans in my mind. Its too bad because I thought it tasted really good... I gave them 4 stars because im just not sure if they caused my illness but it sure was a coincidence.
Personally, I like that Schwan's changes things up from time to time (as opposed to previous reviewer)--they have some great specials and new items, which I apreciate. Driver is always timely, courteous and friendly. The kids love everything we order! The boneless skinless breasts are a staple--thanks Schwans!
I have bought from Schwans a long time, I am very disappointed that you
Do no longer carry #574 Jumbo Tail-off Shrimp, and no fettuccini or marinara sauce
No won-ton soup that goes so well with the orange chicken etc. What has happened? We like the food and we are so so disappointed! The won ton soup was delecious. Should I stop buying from Schwans?
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Choose Schwan's? All of your online grocery delivery needs. We have 300 meal-ready frozen foods delivered to your home. Enjoy the convenience of our online grocery delivery service today!
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