I've been using Scalable press since 2019 for my T-shirt designs. I am very pleased with the quality of their products and their attention when it comes to customer service. It's a little tedious to set up your products for your online store but they provide many helpful tutorial videos to get you into business. If there is a problem with a product or a printing error, they will quickly respond to your concern and take care of it. (edited)
So far, we had an incredible journey with ScalablePress.
Recently, we got complaints from customers on two orders we did with ScalabalePress. We are still waiting for a response on our first claim, which was closed for no reason after a long hassle.
We contacted your phone number, and it needs to be fixed. We tried sending multiple emails to claims, escalation, support, and other team members, but we are still awaiting a response.
2nd claim was initiated today on another order. We will be placed here to see if any responsible person can provide us with a direct contact number. For ScalablePress, we need to resolve both order issues as soon as possible. Otherwise, the only options left were for a chargeback from the customer.
I would appreciate it if you could help us in this situation.
I'm new to print on demand business but thanks to Scalablepress for making everything so easy for me. The website is pretty straightforward to use and I'm absolutely pleased with the experience I've had so far.
I've been running a very successful online merch business. With SP being the chief supplier I am able to provide top quality products to my customers at the most reasonable prices. Can't praise them high enough.
Amazing POD service. I ordered a very detailed design with 9 different items of varying colors and all came out even better than I hoped! Our peak season is about to start and I'll be sending them lots of work in the coming months.
I would highly recommend SP for any printing needs that you may have. My order arrived in a timely manner, with crisp prints and excellent fabric quality. Customer service was also prompt and helpful.
Scalable Press is one of my favorite POD providers since they have top quality product range and amazing workmanship. The team is very efficient and helpful. Always a pleasure working with these guys.
The professionals at SP have helped me to automate most of my high rolling merch business. Their service quality remains consistently impressive even when we are getting crazy amounts of orders. They are definitely a great company to deal with and I feel so lucky to have found them.
User friendly app with easy navigation. Overall service is awesome. All customer orders are printed correctly and delivered on time. If there is an issue with anything, they are available to fix it in a hassle free manner.
Great team at Scalable Press, always willing to help and come up with amazing offers to help our business. We have been working with different suppliers in the past but not anymore. I definitely recommend them.
This is my first time working with Scalable press and they absolutely nailed my sample design. Loved how they handled very detailed artwork. I am totally confident to start promoting my merch on social media now.
I can't think of anything negative to say about SP! I'm delighted that SP is fulfilling all the orders that come through my website. They offer quality products, ease of use and excellent communication!
SP is a really simple service to use. Fast navigation and lots of very useful options. Very easy to add your designs to the products you are selling. Also, my customers receive their orders quickly and in perfect quality.
Product quality is excellent, and they keep me updated on the status of my orders at all times. They also consistently deliver ahead of schedule. My customer satisfaction rate is touching new heights since I started using Scalable Press.
I tried several POD suppliers. The business was okay but not great until my friend recommended Scalable Press. Since then I've never looked back. With Scalable my profit margins have increased many folds and my orders are processed and shipped way quicker. So I am not only making more money but also have happier customers.
First time used Scalable Press and the entire process was a breeze. I ordered a bunch of different t-shirts and coffee mugs. They arrived in excellent quality and right on time. Would definitely recommend it to other print on demand businesses.
I was a bit skeptical when I tried SP for the first time because I had some bad experiences with another on-demand goods provider. However, these guys have proven there is hope. My store integration was seamless and the items I have printed so far have exceeded expectations.
I have been using SP for quite a few years and they never let me down, not just once. Even when there were minor issues with my customers' orders, the support team went above and beyond to rectify them asap. A POD service provider like SP is hard to find these days.
We haven't experienced any problems with Scalable Press yet, especially not at the scale as it used to be with our previous suppliers. Great team to work with. Highly appreciated!
Scalable Press is the best supplier for my apparel company. Orders are delivered swiftly, and the items are of great quality and properly packaged complete with my own branding. I would definitely recommend it.
Scalable Press enjoys a strong reputation among its users, primarily due to its high product quality, reliable service, and user-friendly platform. Customers frequently commend the company for its efficient order processing and responsive customer support, which has contributed to increased satisfaction and profitability for many businesses. However, some users have reported delays in response times, particularly regarding claims and returns, indicating a potential area for improvement in customer service. Overall, while the majority of feedback is positive, addressing support responsiveness could enhance the customer experience further.
This summary is generated by AI, based on text from customer reviews