satnaveasyReviews 51

Deliberately (in my view) sent refurbed GPS instead of brand new item which cost a lot more. They tried very hard to persuade me to keep unit even they they were selling them a £100 less than the brand new item I had paid for. Even had the cheek to offer £30 reund! Gave them neutral feedback on Amazons site (I had bought item from Satnaveasy on Amazons marketplace) Then received vary apologetic email from them saying it was all a big mistake and they would recompense me £10 if I withdrew feedback. Like a fool I believed them. Needless to say no £10. Don't trust 'em!

Bought garmin from theses people didn't work correctly sent back at my cost replacement they sent had no battery had to weight further 3 days for battery then found second unit didn't work either sent back at my cost for full refund had to chase up for several days until unit refunded they did not refund postage just empty promises i understand electrical goods can be faulty this i forgive but unable to forgive the failure to refund in full

I have bought two devices from them to be delivered to Sweden. Their payment system accepted my credit card payment, however soon after the order was refunded because the card was not a UK card. In my point of view if they ship to customers abroad, they should accept payments from foreign credit cards as well. Very bad way of doing business! The customer service is very bad, in fact it seems that there is only one person taking care of it all. Looking at the other reviews, it seems that the process goes well if you don’t need to contact them, but if you need to, it will become a very painful experience. They have very good prices and could have a great potential doing Business if it wasn’t for their lack of service oriented customer service. It took painful 10 days to get my order shipped. The only reason I insisted in it, was because the items were not yet sold in Sweden. I would strongly advice to choose another website if you have this option.

I have purchased 9 Sat Nav's for my company over the last 5 years and 8 of them from SatNavEasy.
The reason is that they are easily the most helpful, impartial and knowledgable about which are the best current models, they are by far the cheapest, the item arrives the very next day and if for any reason you don't like it they offer a free 14 day exchange or full money refund (you have to pay for the return postage though)
I honestly can't understand the other posts who say the company is unhelpful and doesn't try and sort the problems out - I've had the polar opposite experience - I've even recommended 2 friends of mine and they have had the same good experience as me - I had a Garmin unit that basically, due to firmware issues, never really operated like it should have - I called a year later to talk to them about buying a another unit to replace the dodgy Garmin and mentioned to them how there had been firmware issues with it - the guy put me on hold, then came back 20 seconds later and said they'd give me a credit of ALL the money I paid for the Garmin which meant I only had to add £20 for the new Tom Tom Live unit - all this without me even asking!
That's why I would only ever buy from them - I suggest you try them.

When I was asked to purchase a sat nav I said it was only for the inexperienced as I had been driving for over 40 years and never got lost yet.
How wrong I was, so thank you Satnaveasy and thank you Tom Tom for proving me wrong.
I have purchased the Tom Tom XL2 from Satnaveasy and it is so easy for us senior citizens to use, I thought that it might take some setting up but it was easy. Even driving through major cities was easy. I would recommend purchasing a sat nav from Satnaveasy as it came within a couple of days and has impressed me ever since.

Paul from Wigan