Sam's ClubReviews 639

I have been a Sam's club member since 1998 and have always purchased gas from the gas station there with no problem. But here recently they have started holding up to $100 on my debit card when I purchase gas and for FIVE DAYS! Now, get this, my fill up cost $41. They got the $41 and still kept the hold on the$100 for five days. A TOTAL OF $141! I DID NOT HAVE ACCESS TO MY$100 FOR FIVE DAYS. This has happened 3 times now. It has caused me to have a NEGATIVE BALANCE TWICE! I CALLED CUSTOMER SERVICE AND SPOKE WITH SOMEONE WHO COULDN'T SPEAK ENGLISH WELL SO THEY COULD NOT HELP ME. WHEN IT COMES TO SAM'S CLUB; I HAVE A FORK STUCK IN ME! I'M DONE WITH SAM'S CLUB!

On Friday the 11th I made a purchase online through Sams club. I purchased 6 tickets for an attraction in New Orleans that they offered. It allowed me to pick a date and time slot for the attraction. Once the order was processed I received the voucher and instructions to contact the Vendor to confirm reservations. Not sure why this needed to happen because I pick the day and time during checkout. I followed the instructions and found out by the actual vendor that they were sold out for said day and time. I contacted Sams to notify them of the issue and request my money back. I was met with a rude customer service rep telling me that they have to request a refund for approval which will take 72 hours. Once the refund is approved, I then have to wait 15 days to get my money back! This is bad business practices, they sell tickets that can't be honored and my vacation will come and go before they can provide me with my money. This is absolutely ridiculous I will never use them again.

Sam's club is losing my business, I know its there company, but everything is being changed over to member mark products, it was my lt was my last straw when they started switching lay wavy chips over to there brand, There tomato sauce is not the same as Hunts, there shrimp scampi not the same as Sea Pak, toilet paper and paper towels is one thing, but taking away lays wavy chips, Sea Pak scampi's, etc. I just canceled a nice order, when I Cant get the items I enjoy and like it's time for me to move on, I will go somewhere else, yes they have a right to sell what they think is going to benefit them, I get it, but its my right if i choose to accept it, and The chips was the final straw for me. At age 72 I'm still young and able to voice my opinion. Thanks for reading

The app messed up our pickup location and we called the other location to let them know that we would be there and to not look for us yet and they were understanding, yet they still proceeded to walk back and forth in the parking lot looking for us, EVEN THOUGH WE SAID WE WEREN'T THERE YET. And then they cancelled our order because they were frustrated and "fed up" because of their own idiotic mistake. Like girl just stay inside if we have specified that we are not their yet, you just literally wasted your own time and OURS. Also experienced such rude customer service over the phone and in person, very unprofessional.

Hi my name is Daniel Morris I am not one to put anything behind Sam's club gave me such good customer service after The doors are closed Sam's club is still willing to help me renew my membership before I left on my lawn trip. I give Sarah's five stars at the Colorado Springs location near fort Carson. Good customer service I'm always glad to be at Sam's club customer.

I'm canceling my membership, this store has nothing but problems.
You can't even order food!
I'm always being told the WHOLE pizzas are SOLD OUT, But how is that possible is they're still selling pizza slices!
And I've caught them in a lie before and after I spoke with cooperate and the supervisor then the pizzas magically appeared at the store.
LAZY $#*! PEOPLE NOT WANTING TO WORK!

Just heard of a loyal employee being fired for giving ribs destined for the trash to some of the maintenance people. In a time where we are asked to be kind to each other and help others, this is what he got in return from some manager who was so unkind and unforgiving. Really! He gave food to a couple of hungry workers. Not food that could be sold. The company lost no money. I notice Sam's is always there for the positive moment in the press. How is this happening?

My item was ordered on April 2nd and expected to be delivered May 9th. I did not receive any email of an updated delivery status. I checked my order online and they have my phone number incorrect even though the number has been updated in my contact info. I called customer service to check on my online order and had the call on speaker. My family heard the call and could not believe how rude the customer service lady was on the phone. She said we don't handle online orders and gave me a number to call. So I called and the automated service stated that my item was already delivered in which it was not. I waited for a real person to talk to to get the situation resolved and now I have to wait even longer for my item I ordered April 2nd!

10 year Plus member here- individual membership not a business member. My 3 stars is my average score based on 5 stars for the products I buy and 1 star (zero is probably more accurate) for customer service.
CONS: Customer service is non existant-period- and this is a fact but that's ok with me. I generally know exactly where everything is so I run in and out with usually less than 10 items in about 20 minutes. I've tried buying tires here before and it was futile. Trust me, even if you can save a few buck on tires at Sam's go elsewhere. There is no direct phone number to the tire department, enough said. This "club" is not for an individual. If you don't have at least a family of 3 or 4 don't bother buying a membership. Because everything's sold in bulk it's simply not practical. Lastly, please do not buy a membership for grandma and/or grandpa. The chaotic atmosphere and parking lot WILL be overwhelming.
PROS: I have roughly 20 staple items I buy throughout the year and the prices are far and away better than the competition. Gas is almost always. 10-. 20 cheaper than nearby local gas stations. Early shopping hours (7AM as opposed to 10AM) for Plus members. This is huge for me because the area where this particular Sam's is located is generally extremely busy, a "zoo" unless you get here before 10AM. Free shipping for Plus members. I also use the optical department and the prices with my insurance are fantastic, never had a problem with this department. Because Sam's offers cash back bonuses I haven't paid full membership cost in years. Typically I earn $30-50/yr which I apply directly to my yearly membership fee. Sam's is an extremely clean and organized "warehouse" store.
BOTTOM LINE: I consider going to Sam's Club a "job", something I have to do. I recommend a little meditation and some deep breathes before entering. This is not pleasure shopping. If you're anti-social, have tunnel vision, aren't claustrophobic, hate change, enjoy power walking, don't mind buying in bulk and can handle basic math skills to price shop and compare (because everything here isn't a deal) then a Sam's Club Plus membership may be for you.

Ever since they discontinued the Hunts gallon cans of ketchup I had to get the plastic "members Mark" gallon. We have a cafe and refill our bottles. Within 1 week of using this product the bottles spit ketchup out when opening them. I have never had an issue before the change of brands.

True story. Pulled up to a Sam's gas station yesterday which was very busy. Site attendant forced me to face my car the direction which would place my gas tank on the opposite side of the pump. Mind you I've tried this before and gas spilled everywhere. She proceeded to state that she didn't care about my discomfort of having to stretch the station's un-lengthy gas hose across my car to force gas into the tank of my car. This is a dangerous and unsafe practice for your customers. I tried everything not to spill gas everywhere. The unprofessionalism and forcefulness of the attendant has me thinking of trying Costco out and kicking the Sam's membership.

Ever since the pandemic started, my wife lost her job directly due to pandemic situation. Due to this situation and her industry still has not opened up, I began to pay down my Sam's Club credit card so if we needed funds for backup to buy groceries, I would have it available. After making much progress paying much more than minimum, Sam's Club credit decided to lower my limit so all my progress was for nothing. I made a complaint and all they said was apply for a credit line increase, knowing it would not work, I did so. A very pleasant customer service person called me and said they could not increase my limit back to where it was. During these times, I feel this is unacceptable for a company that states they have the community interest in mind. I have never been late with a payment in the 10 years I had this account. Nothing I can do but spread the message.

Do not order online on Thursday's and Friday's, it's impossible to get in touch with their customer service and it takes at least 3 business days to get an update. My last order 1/2 was shipped out within the 3 business days and the other 1/2 is still in a "shipping" status.
It's amazing that they are still doing "online" ordering because their competitors have the product's already "delivered" in the 3 business days it takes to pack and ship theirs.

Called to cancel my membership because they withdrew $100 from my account for membership fee that was $45 in the past. They told me I had to go to nearest store which is 50 miles away or accept a $100 walmart card. They withdrew from my debit/credit card but will not refund to it.

I went in and they previously talked me into a plus membership at the pharmacy, this time they filled it with a brand 4 times higher than the rx said it'd be online, they said it automatically uses more expensive one... wow. I had them change it but the female pharmacist at the Manchester mo was rude and so was the old woman who was at register, I'm talking extremely rude, like she she could you repeat that you just rattled it off very quick about my phone number, wow.

Michael seen me getting ready to pick up a case of water and came over to help me at the Greenville, SC Sam's Club. This is the 2nd time I have received help with a Sam's worker walking by and helping me with the case of water without being ask. Great Service

We have used Sam's Club for our business for YEARS, I have never really had an issue with them, mostly when there is an issue, it is because they are understaffed and cannot handle the influx of people that come in at once.
Their online service is easy and convenient, just select a pick-up time and your good to go, this system beats the instore pick up by leaps and bounds, before the curbside pick up you had to try and find a kiosk... sometimes then a manager. Then just go to the customer service desk... it was a fiasco.
Getting fuel and in-store purchase is pretty easy also, no big deal.

Was directed by a busy employee to the customer service desk where I only had to wait for a minute, maybe less. When I voiced my complaint of leaving my cart momentarily so I could get an item I had forgotten and some lousy individual took my Prilosec out of it so when I got home, said item was missing - I didn't notice until this morning - would it be possible to be compensated the $22+ it cost. 'No problem,' the lovely lady behind the counter said. I walked out of the store several minutes later with a new package and no loss, that having been absorbed by the south Springfield Sam's Club. It was an overall good experience and I'm very grateful. I won't be leaving my cart unattended again.