Tiffany J.

On Friday the 11th I made a purchase online through Sams club. I purchased 6 tickets for an attraction in New Orleans that they offered. It allowed me to pick a date and time slot for the attraction. Once the order was processed I received the voucher and instructions to contact the Vendor to confirm reservations. Not sure why this needed to happen because I pick the day and time during checkout. I followed the instructions and found out by the actual vendor that they were sold out for said day and time. I contacted Sams to notify them of the issue and request my money back. I was met with a rude customer service rep telling me that they have to request a refund for approval which will take 72 hours. Once the refund is approved, I then have to wait 15 days to get my money back! This is bad business practices, they sell tickets that can't be honored and my vacation will come and go before they can provide me with my money. This is absolutely ridiculous I will never use them again.