Sally BeautyReviews 197

I bought this product, March 2020. This product is no good, it made my hair fall out. It damaged my hair excessively, with lots of shedding, irritated scalp. The product totally messed up my curly wavy, beautiful natural hair. I am almost 57 year's old and I have never ever in my life had a product this defective. I normally use Elgin Charles, Creme of Nature and Main and Tail herbal shampoo etc. I will never look at YOU TUBE video's again, because they were very wrong about Kenya Moore Product's. I have been trying to get a refund, for two month's but the company doesn't call you back. I have made excessive call's and emails, but haven't been successful at all. The next step is to SUE PEOPLE, then they will get the message. My advice don't buy from SALLY BEAUTY and don't buy KENYA MOORE junk generic product's!

Last week i recieved a broken product 60$ from online order. Called cust. Service to exchange through mail due to covid 19... hangs up after it transferred. I choose a different option hangs up again... so i email customer service a week ago. Nothing... so i call again today... busy signal. I called a store twice... they cant do anything or help me either... What the heck!? This is like ordering something from a scammer. We cant go to salons and the one place we can get stuff to diy is not holding up there part after i paid and did my part. Totally like... ummmmmm!?!?!?!

It took over a month to receive 6 out of 11 products I ordered online. No email information about the whereabouts of the delivery was available. After sending two emails to customer service without getting any answer I called customer service. Bad decision! I was on the phone for a whole hour before someone answered my call. The person was very unfriendly and told me to resend one of the ordered articles I never received and everything else was out of stock! Thank you a lot Sally's... Lack of information and bad customer service. I will not order here again.

I ordered dye and brushes and didn't receive 6 of my 12 items I tried calling and the first 2 days I said on the line for 2 hours with no one picking up and I tried the 3rd day and it just immediately hung up when it asked me to hold, ive emailed numerous times about my missing products THAT I PAID FOR and have gotten no response back it was my first time ordering from Sally's and I will never do so again worst customer service ever I just want my products this is ridiculous if I could give negative stars I will

So I already had to wait 9 days for my order to ship. When I got tired of waiting and no longer wanted to dye my hair I emailed asking for it to be cancelled. The same day I got a reply saying that it had already been sent to warehouse and couldn't be cancelled. And magically it shipped the next day. I got a shipping confirmation email and didn't think anything about it. My package comes yesterday and I was going to send it back. But today I woke up and decided I was just gonna do it, only to open the box and there's no BLEACH. What good is anything else in the box without the bleach? Ridiculous. I go to look at the shipping email thinking maybe it's shipping in two orders. But no. ALLL THE WAY. At the bottom it says it couldn't ship this item. Without the bleach I don't need 2 of the developers or the toner. So now I paid $43 for crap I can't even use? Where tf is my bleach? And now I'm being told I can't return it. I can't freaking use any of it. Just out here scamming people saying no returns because of covid. Then give us wtf we ordered. I suffer from severe bipolar and anxiety and every once in awhile I do something for myself to pull my self out of a deep hole. This was that. And I can't even do it. Honestly this entire company should be ashamed of the way they run their business.

Hoy fui a devolver una tijera que había comprado antes del sierre por el Covid 19. Yo la traté y no trabajaba bien l pause en el paquete original y la guarde. Cuando le digo a la señorita que quería devolverla en muy mala forma me dijo que no, y le pregunté, porqué? Y me contestó que por el Covid. Tuvimos una intercambio de palabras, algo que no tiene sentido porque en todas las tiendas se puede retornar excepto los artículos de necesidad. La empleada me trató muy mal me ignoró y me votó denla tienda. Muy poco profesional u muy mal servicio al cliente.

I order online a blue a purple and a mint green... what I got was a purple bottle with pink/ red color that smelt like strawberries not grape! My hair was turned red pink! Then I tried to add blues and greens to try my best to fix the rest as best as I could. The mint green would not even take to my completely silver blonde hair nothing at all! I spent 50 dollars to have my hair completely destroyed. Do not ever purchase online from sallys beauty!

I ordered a developer with a toner over a month ago and have been trying to get ahold of customer service as I STILL have not received the product. I received the toner but not the developer which means I can't even use the toner. I would not be upset if I at least received a reply and a reimbursement. I completely understand this time is difficult but it has been over a month. I would just like someone to reach out to me please. Every time I try to call customer service it hangs up before I even get on hold.

Customer service never returned my emails and the phone number gave me a system error the first handful of times I called. When I finally got past the error code, I was on hold for 50 minutes before a woman's voice came on the line. She asked for my name, which I gave to her, then she said that she couldn't hear me and if I didn't answer she would have to disconnect. I'm screaming into the phone and I can hear my voice on the other end, but she repeats the exact same thing in the exact same tone and I realize that it is a recording before being hung up on. I've come to the determination that their customer service is a joke. Never again will I order from them.

Be Aware, can't use a credit card to place an on-line order with Sally's! I tried to use a Gift Card + Credit Card online, then tried two, long waits for customer service by phone, and still, no luck as the 1st agent could not help me complete order, after waiting almost an hour on the phone. Then I tried calling back. Another 45-minute wait and a second agent could not help complete my order. Then my girlfriend got involved and found a workaround by using a different payment approach. As a first-time non-professional consumer, I can never trust Sally's sucky online OR phone ordering system. How will Sally's stay in business while shops are closed during the corona epidemic? Not with my business, I'm sorry to say!