Saks Fifth AvenueReviews 266

STAY AWAY FROM THESE PEOPLE! Ordered my boots dec 11 2021! Never received my package and it was like one month I'm waiting, called them to find out what's happening with my order and they give me the run around"call back in24 hours, we're experiencing high call volumes and can't get in contact with the supplier" FML! Get your company in order and serve the costumers. Got my refund after 2 months and I had to call 4 times

If I can give negative stars, I would. I ordered a jacket on 12/5 and I was notified it was delivered on 12/11. I didn't get the delivery and notified Saks right away on 12/13. The item was not in stock anymore so I wasn't able to get an a replacement. Instead, I was told that an investigation was started and that an refund will be issued 7-10 days after the investigation was complete in about 2 weeks. I forgot that it was going to take so long and called Saks again on 1 2/21 asking about the refund which they told me would be issued in 7-10 days. Come January, I still haven't received my refund. I called 1/18 and asked about and was told that my claim was denied and that I wouldn't be getting a refund for the jacket that they didn't deliver!

I'm so confused. This is supposed to be a luxury department store? What part about is luxury other than selling luxury goods? They treat their customers like incompetent liars. Furthermore, all their customer service needs to do is file a claim with Fedex and they will get their money back (and return my money) but they are refusing to do this step. The recipient, can't make the claim without their authorization to do so it's extremely frustrating and very ridiculous. NO OTHER PLACE MAKES THEIR OWN CUSTOMERS DO THIS! You can also see from previous reviews that this is a pattern. Saks doesn't fulfil the shipment/delivery and instead steals customers money. BUY AND SHOP AT YOUR OWN RISK. I will now make sure no one around me ever shops at SAKS again!

Saks has a very bad customer service policy. I wrote in a complaint that a package of mine, which was over $500 dollars did not deliver and the company wrote back with a 20% discount for my next order. I was really excited to receive my package and waited for the delivery time, when I found the package nowhere to be found they did nothing and did not file a claim to FedEx. I truly just lost so much money through buying from them.

I have gotten better customer service from a Etsy purchase than from Saks.

How do you order a pair of pants that processes for 12 days with countless calls to customer service only to be promised they'll arrive then being told YOUR ORDER IS CANCELLED BECAUSE THE ITEM IS SOLD OUT? These clowns are the worst. Walmart of high end retail.
Better off ordering from Nordstrom.

Placed an order. It never arrived. Will not refund my payment. Non existent customer service.
Don't even think about shopping Saks!

I recently purchased cologne as a Christmas present, and I did not receive it. I was told to file a claim with FedEx, and I did, only to be told by Saks that it's my responsibility and that there was nothing that Saks could do.

We all know that during the holiday season there is a lot of theft. FedEx has been in the news lately for drivers dumping packages in the middle of nowhere. BUT THERE IS ALSO HUMAN ERROR. I have NEVER not had a package delivered in the 5 years that I've lived at my current address.

I had a Saks account many years ago but closed it. I opened a new card just to make this purchase and this is how I'm treated.

I have read many of the thousands of reviews posted about Saks and the company is being trashed because of this.

WE ARE NOT ALL STEALING! But the fact that we are all being tarnished with the same stroke is incomprehensible.

I am looking for a refund on an order that I did not receive, and I REFUSE TO PAY FOR SOMETHING THAT I DID NOT RECEIVE.

I called today again regarding a 0refund and got the same answer.

If I don't receive my refund in the next 5 days, I will have no other recourse than to retain an attorney. I've been in touch with Spencer Sheehan, the NY attorney who they call the POP TART Attorney to do a possible class action because that is what needs to happen.

This is not how you run a business. Clearly, you have no idea. But
the fact that Saks is on the way out should tell you something.

I PLAN TO MAKE IT MY LIFE'S WORK TO MAKE SURE THAT THIS PRACTICE STOPS. (hint) If there seems to be so much theft, WHY DON'T YOU MAKE IT MANDATORY THAT ALL PACKAGES REQUIRE A SIGNATURE?

I received 2 promotional gift cards that expire tomorrow. The numbers on the gift card are not recognized as valid numbers and the customer service numbers on the back of the cards are disconnected. The Worth Ave extension to help me locally does not answer. I am never falling for spending for a gift card again at Saks. Ripoff.

Don't trust saks fifth avenue, especially for the back order. They didn't deliver it on time and never told you any updates. They didn't feel sorry for any inconvenience they gave to you. Go to other stores. Their service isn't matching their luxury price.

Incredibly poor online experience. I order two pairs of CDG PLAY x converse as Christmas gifts for my sisters. The first error occured when i enter the gift option put in the gift recipient name and agreed to the extra $5 charge. Placed order and it removed the gift box option. Though im positive it processed the gift options i can be sure of that cause on my second order, it gave me the option to autofill the previous recipient which should only happen if that page has processed that name box before. I make one order assuming it was showing unisex shoe sz as mens, on that order it was, so i go to my next cdg converse assuming the same thing but instead of showing it as unisex and in mens size well on this order it showed womens size but didnt say sizes displayed were womens so that order was wrong and i wont have my sisters gift on time for Christmas. Beyond that shoes arrived in ridiculous condition for being a luxury store, the shoes were folded over on themselves, one had a tongue completely twisted around and backwards. Also the "manage order" tab when i wanted to start the online return process takes me to a white page with code, obviously a faulty error. Its unbelievable a company that relies on its reputation as a high end luxury good supplier could have such a ridiculously poor online service.

I purchased several items online. One item I returned the same day I received it. The have received it but didn't issue refund. I used chat feature but customer rep dropped the chat without resolving the issue. Then I called and my call was dropped in the middle of conversation. I called back and finally was able to talk to a rep who promised me that refund will be issued by a certain date. No refund has been issued. They basically stole my money. I filed a complaint with BBB but not sure what good will that do.

I was trying to place an order on a Friday and my transaction failed twice, using two different credit cards. Both of my cards got charged due which a large amount was put on hold. When you call or write to them, you do not get a satisfactory response and try to shift the blame onto you without realising that it is their payment gateway that caused problem at the first place. They say they will release my held charge after 10 days, which makes no absolute sense since this issue was not caused by me.

Saks fifth is refusing to refund me about my return that I shipped out to them via fedex it's been 3 months and I feel violated

I, usually, purchase from Saks Off Fifth online. For the last month their online post, which arrives daily, cannot go beyond Page 5, while there may be 10 or 20 or more pages. I called Customer Service last week,, and the gentleman I spoke to told that he'd call me back at 2:15PM. Im stil waiting for that call. The online problem remains.
Today, I attempted to place an order for two items on this site. When it came time to put in my password, it was rejected twice; the same password that Ive been using for the last year. The customer service guy took the order over the phone, but, I see me and Saks Fifth parting ways because I refuse to change my password. If it was good for the past year, its still good, in my book.
Im sparing you all the dialogue, but you get the point.

Absolutely worst experience. Still no customer support. Customer support is located overseas and they don't even do anything. You are not connecting to corporate office in New York. Stay away don't shop here.

Saks Fifth Avenue and Saks Fifth Avenue.Com 2 different entities that allow them to play games with their promos. One entity will not assist you with a purchase made from the other.

After placing an order and calling them to apply the latest promo, customer service cancelled my order and I lost the dress I wanted for my son's wedding. After speaking to 3 customer service reps and a supervisor (all off shore) nothing offered but a sorry we can't help you. He made a mistake.
Beware.

Saks took more than $2000 off my credit card when my original total was only $1000. In total they took away $3000 from me. Very awful. Do not order from them. Customer service made me wait on the line for one hour and disconnected me afterwards. The agents are ignorant and disrespectful. I would sue them.

I ordered a pair of Tom ford sunglasses. The box was delivered empty. Do not trust this company. It is a scam.

Great shoes, easy to navigate site. Timely delivery. Very pleased. Lots of negative feedback made me skeptical, however I will purchase again.