I order a stack pack sail cover kit from them, in the kit it was missing the one inch webbing. I emailed them and they started a claim, but then nothing happened. Emailed again and no response. It's not an expensive item I'm missing, so I just bought locally what I need, but the lack of customer service disappointing.
I had been looking for this particular material and couldn't find it at several different companies. When I came across your website and found it I cheered! Thank you! Will be ordering some more material in the future.
Sailrite always gets it right. I've been using Sailrite before and during pandemic. I see reviews of slow service. Please look at the dates and realize that was when we were in our most ambiguous times with Covid. Patience is the price we pay for family-owned companies.
Have not had much chance to test drive but did do 3/8" thick webbing stack hand cranking monster wheel... piece of cake, initial impressions very favourable. Ruggedness of machine reminds me of Piper Pawnee aircraft I fly to tow gliders... yes, they are both built like tractors! Two parcels making up order came extremely well packed. UPS experience was interesting... Company seems to have an amazing air carrier element and ability to pick up parcels from suppliers but, due to Covid 19 and resulting high customer demand, delivery end is clogged. Received about 20 status e mails from UPS, with changes to delivery dates.
I needed to replace our redwood swing set canopies. I had lots of questions, sent an email, and received a prompt replay. Could my home sewing machine handle the Sunbrella fabric? What needle & thread should I use? What about binding? The shipment arrived in timely manner. And the project is going well.
One of the best sites to learn a new trade and source products. They have a long list of DVDs to teach anyone about sewing both home projects and boating projects. If you are interested in learning how to fix a old sling chair to cover a pontoon boat this site is the place to search out the information to get you stated.
Very impressed with both orders I've made from this company. They always have exactly what I need for the hard to find materials for boat, camper and outdoor furniture/decor. Then, once you promptly receive your well priced products, you get the added bonus of video instructionals to help you create your project!
I was well pleased with the online ordering system. I do wish there was an option for amending an order. After placing my order I realized I had left off an item, and had to email Sailrite and ask that my order be cancelled and then start over.
The products ordered were packaged separately in plastic wrap which was nice. The quality seems very good.
Awesome website with competitive prices for high end marine fabric. The how to videos are an amazing way to complete most projects in and outdoors.
Thanks to Sailrite I have just finished an entirely new camp enclosure for my 27' Bayliner!
This is what online shopping is all about. Incredible videos and instructions, customer support, great website that makes it easy to shop. Fast shipping and great packaging. There's a price premium but often times it's worth it to support such excellent service and help.
Thank you Sailrite Staff for your helpful and very detailed instructions on how to use your SNAD system. I saw the video on the sailrite.com site and wanted to make sure I understood the process. Not only did the staff patiently explain the process but also told me exactly which item to order and the quantity.
In our new world where it is so difficult to speak to a real person—I sincerely appreciate Sailrite's business approach. Your support encouraged me to tackle my first time project with confidence!
Thank you very much!
In looking to replace some canvas snaps on our boat, we hunted high and low for marine grade snaps. Sailrite had the best selection of well made snaps and excellent instructional videos on how to install them.
I have tried to purchase similar sewing machines from different suppliers. Some of them have never replied to my email some of them I have ordered, payed and it never came. Finally Sailrite delivered the machine and customer service was amazing, always ready to help. Machine works perfectly.
I was happy to find 80" wide marine grade vinyl for my pop up camper. This way I can avoid seams in the roof. The quality is much better than what I found elsewhere. I was also happy that the description of the product described using it for tent trailers. This gave me confidence that this was the product to choose. I have cut out the piece, but haven't sewn it yet. That is why I haven't given it 5 stars.
Being new to Sailrite and sewing, it's been a boon to my learning curve to have an easily navigated website with thorough video tutorials. Having access to all repair parts is a plus for the doityourselfer like myself.
Sailrite's crew is well experienced, and knowledgeable, with their products. ArePrices are competitive, quality is top of the line. Delivery is fast and orders are complete. They are a model organization. That helps me to be successful in my projects. Thank you.
I love working with Sailrite because they have what I need in stock and they always turn my orders around quickly. Their attention to detail helps my business thrive and continue to serve its customers as well. Thank you, Sailrite!
I am currently using a sailrite video to make Roman shades... very clear and basic instruction... including all hardware necessary to complete my shades. Ordered all hardware needed... shipped in 2 days! I am a novice seamstress... everything about sailrite has allowed me to make beautiful shades!
Sailrite knows their stuff. They are a great resource. I wanted to make Roman shades. Sailrite had everything I needed including a step-by-step how-to video, a calculator to tell me how much in materials I needed as well as selling those materials. All great quality. I highly recommend Sailrite.
I love the fact the Fabricator came with everything I needed to get started. The cone of thread, variety of needles, and extra bobbins were greatly appreciated. I'm excited to get started on some heavy duty projects that my domestic machine just can't handle. I just need to decide which project to start first!
Answer: Not Required. The service was prompt...
Answer: I have purchased several items from them over the past 3-4 years. Always receive exactly what was advertised.
Answer: Hello Margaret, Sailrite offers samples of all the fabrics we sell, just go to the item you like and click the "Order Sample" button to add it to your cart.
Sailrite has a rating of 2.9 stars from 433 reviews, indicating that most customers are generally dissatisfied with their purchases. Sailrite ranks 2nd among Sewing sites.