Safestyle-windows.co.uk

I am writing to express my deep disappointment with the customer service I received after the installation of my double-glazed windows. While I was not satisfied with the quality of the windows and broken windows and hinges, the customer service experience was far from satisfactory.

Firstly, the installation team arrived and installed the broken window and hinges which caused me inconvenience as I had to rearrange my schedule. I was supposed to get a call from the company for rearranging the change window but I did not.
Furthermore, when I contacted your customer service team to express my dissatisfaction with the service, I was met with a dismissive attitude. The representative did not seem to care about my concerns and was not willing to address them properly. I had to call them every day and they promised to call back but I never get that call. After 15 days of having a broken window and no one in customer service was not hear my concern and they did not take an action even once i concern about security at home beacuse of that broken window.

As a paying customer, I expect to receive a high level of customer service, which I did not receive in this instance. I would appreciate it if you could take appropriate measures to ensure that such incidents do not occur in the future.

I hope that you take my feedback seriously and take steps to improve your customer service in the future. I dont recomend this company at all.

Paris

Further to my review below an update, although they appear responsive on here: no word, if fact our relationship Manager Amanda has stopped responding too so now we're left with damaged windows worse off than when we stated with safestyle, it's been a nightmare. If you are interested in ever contacting, it's Purchase order *******, given that we've been told the Regional Manager will contact us 3 weeks ago, I don't have much faith.

Our manager Amanda has been amazing to start. She has been let dowh by her colleagues. Our installers were great too. This review is about the factory, the depot and their surveyors.

3 surveys, loads of excuses, lack of communication between depot and factory and we've been left with an uninhabitable house with drafts through temporary windows that we cannot seal, we live in winter clothing in out house with blankets, cranking up heating with the added costs that does not take away from the fact that we have temporary fitted windows that were surveyed and measured incorrectly. We started this process in July, we found the fault after they pulled the windows out and we've had every excuse why they can't get it right for 2 months moving into winter months. Our neighbours have been put off safestyle from what they've seen and you should too.

Under no circumstances, should you use this company.

I booked and paid for a new front door in end of November 2022, it's now end of October 2023 and we are still yet to have a functioning door fitted, after 3 attempts to refit the door each time the function of the door getting worse, and the render they put on falling off. Spilt cement on the steps to the door, and the absolute shambles of an organisation, 3 seperate no shows for engineers, 3 days booked off work waiting in and no response, even after having a complaint lodged with the Ceo team. Who are as unreliable as the normal customer service agent who can't access info from the engineers or the comaints department, totally shambolic. Waste of time and money. And now. At the point of rejection of goods, as we used a payment plan suggested by them. They do not control the finance company, so I have to chase them seperately to ask what will happen. When we won't even have the product we purchased fitted anymore. Pretty much fraudulent activity. Pay for an expensive item, they delay deliver damage property, product does not function correctly. They take it back, and I'm left with finance arrangement for a product I don't have.

Disgusting service. I have been patient for months allowing them to rebook, and cancel many appointments being pragmatic but now due to their completely unprofessional service and wildly unreliable teams I'm forced to reject goods. With months of waisted time and loss of earnings. Do not use safetsyle UK. Ever.

Great company but unfortunately they are shutting down. Meanwhile if you do need windows and doors call Edenglaze UK.

Amazingly quick to come out, quoted 12k just for windows only( 3 bed but some large windows) but 10k if I booked there and then. I wouldn't book. Had 2 other quotes from local companies with good reviews, both for just under 6.5k, upgraded to flush windows, also added new front porch door, and x2 large side windows on the porch, and all for 9k locally. Please get quotes from more than one company.

I had the whole of the front of my house done with Safe Style UK, 1 front door composite and 6 windows, 3 of which was for a bay window. A salesman came round and gave me a quote a little over £*******, I was offered a big discount and ended paying a little over £7600. Having done more looking in to it, are they competitive? Definitely not! The windows and my door, I love them, however I complained about the finish with the sealant not being neat, I complained about when the windows are open you can see several screws not in properly or even gone in at an angle. I even cut my hand on one of the screws! For the price I paid I'd expect perfection. This is far from. What made it worse after my 1st complaint and being told a technician will come round no one did. They called me asking if I was happy with the service, I complained to them and was told a technician will come round. Over a year on still having issues with my bedroom window which needs totally replacing as they damaged on installing. Complained only last week again, now going through another company Rimmers in Southport, a lot cheaper, excellent reviews. Safestyle have said when they get the faulty window back I'll get a full refund for the window of £1177. The alternative they said I can keep the window as is and they'll give me 10% back and the window loses its warranty. What a insult and joke. Avoid this company at all costs. I will be informing trading standards of all the issues over the past year.

I have had a broken window and broken French doors since they were fitted over 12 months ago. I had to go through an online adjudicator to get a response from Safestyle and they eventually agreed to send out an assessor. The assessor said he would arrange for an engineer to come and replace the faulty units and took accurate measurements.
I have had five engineer appointments to come out and replace them and on all five occasions the replacements could not be done as the engineer received the wrong sized window and door. When I was told on the sixth occasion that the replacements were the wrong size, I cancelled any further visits as I could not take any more days off work to be at home for engineers, and 6 failed attempts is beyond a joke.
I was told that the refunds team would be in touch with me within a couple of days. Nobody contacted me.
In September I called customer services again and again was told that somebody from the refunds team would be in touch with me, again, nobody got in touch.
On the 19th October I sent a complaint in through the safestyle website, again, nobody has been in touch

I had to register a previous complaint in order to get the scaffolding removed after installation as it was left up for more than 8 weeks after work was finished.

Look at horrendous reviews, shop elsewhere and stay safe by giving wide berth, don't end up with a damaged home

For anyone contemplating using Safestyle please see the facebook group "Safestyle Windows - The Real Customer Stories" before making your decision. For anyone having trouble and needing to take further action speak to Citizen's advice & Trading Standards
Contract no. *******. Original fit date April 2021. I simply cannot list all that I've been through with Safestyle since April 2021. We've must have worked our way through every available engineer by now, some several times over. We have had 3 complete installations on our french doors (first installation was mis-measured and then cut down and bodged to fit the hole) This caused numerous problems in itself with doors sticking, not closing, locking us out etc, not to mention all the other cosmetic issues, draughts etc. 2nd installation used the same measurements, hence 2nd bodge job, same problems resulting from that. It came to a 3rd installation, but actually got a decent engineer that time who pointed out everything that was wrong. New surveyor visit, new measurements, new installation, SAME PROBLEMS. We have gaps around the doors that are letting in one hell of a draught, Safestyle have since let us down so many times regarding this I had an engineer booked for today to finally resolve our draught issues. They cancelled AGAIN! Customer services rang me and I found out the engineer that should have turned up was one that I had already specified that I DID NOT want at our property again as he was a liar, a bodger and a complete waste of space. As far as I know it was our complaints case handler that booked him! What an absolute joke. Could get an appt 3 days before Xmas if I booked with this same guy. I refused, now got to wait until next year. Tried ringing our case handler several times no answer. Emailed for her to call me back in the end, heard nothing so I'm leaving another review, I'm now trying to leave one on every possible review site I can find. I will do this every time they let us down.

Awful
Do not use
Customer service awful
Want to charge £200+ Call out for their faulty product under guarantee
Avoid

I wanted all my six windows in my semi detached house changed, saw tv advert for this company, so called up to enquire. After initial pleasantries, I was asked if I owned the house, I answered yes. I was asked if I have a wife or partner, I answered no. Halfway through conversation, I was asked again, if I have a partner, I replied no. At end of conversation I was asked the same question, to which I regurgitated no. We arranged an appointment on Monday 29th August. On the morning of that day, I got another call from this company to confirm the appointment afterwhich I was again asked if my partner will be with me. At that point, I asked why is this company so concerned about my personal life, if I have a partner or not? I'm buying windows not life insurance. To that question, the caller retorted that he was not party to the previous calls and he is not there to argue with me! Obviously this company expects their customers to be simpleton lemmings, answer all questions and only speak when spoken to, and do not ask questions!

At that point, I cancelled the appointment. From that Monday until today i. E. 2nd September, I receive a call from this company daily implying that I had cancelled that Monday appointment because it was inconvenient for me, and they would like to set another up! Even though at each call, I have made my position clear why I cancelled the initial appointment and I have already signed a contract with another reputable window company Brighton Trade Windows to replace my windows.

During one of these calls, the caller even stated if I know a certain person, by name, saying he is a neighbour whom they will be visiting that day to quote! This is obviously a breach of this person's privacy and I would certainly now want this company to be annoucing my business to others!

Real shame this company devalues their potential customers to such an extent.