Richard G.

I have had a broken window and broken French doors since they were fitted over 12 months ago. I had to go through an online adjudicator to get a response from Safestyle and they eventually agreed to send out an assessor. The assessor said he would arrange for an engineer to come and replace the faulty units and took accurate measurements.
I have had five engineer appointments to come out and replace them and on all five occasions the replacements could not be done as the engineer received the wrong sized window and door. When I was told on the sixth occasion that the replacements were the wrong size, I cancelled any further visits as I could not take any more days off work to be at home for engineers, and 6 failed attempts is beyond a joke.
I was told that the refunds team would be in touch with me within a couple of days. Nobody contacted me.
In September I called customer services again and again was told that somebody from the refunds team would be in touch with me, again, nobody got in touch.
On the 19th October I sent a complaint in through the safestyle website, again, nobody has been in touch

I had to register a previous complaint in order to get the scaffolding removed after installation as it was left up for more than 8 weeks after work was finished.