Safestyle-windows.co.uk

Avoid at all costs. Everything done by them needed fixing. And now they have gone out of business you can not get anything fixed as the warranty is useless. They just tell you to speak to your bank. Fitted May'23. Still an issue jan'24!

I've now noticed they have done this before and will probably do it again! So avoid. Complete cowboy scam🤬

I raised an issue with the door seals on both doors you installed (regrettably) for us. The issue was reported in April 2023 (7 months) and you keep pushing the repair date to another date. I've already wasted 3 days of my holiday waiting like an idiot for an engineer who never showed up! But again, someone was supposed to come tomorrow to sort it out. However, I just received a call that it will be changed again to 3/11? What the hell is this? Are you taking the pi**? How long does it take to replace seals in 2 doors? People stay away from these scammers

It has been 8 months since we had our windows and doors installed and Safestyle have visited many times. However they seem unable to fix the beading around 3 of our windows because they either get the colour or the beading type wrong. I have no faith they will ever be fixed. We will never use safestyle again. I hope this review prevents somebody else facing stress.

Product installed 4 years ago. For 4 years I've had wind and rain blasting in under the door.
6 weeks ago plaster fell off the front room wall where alo g the whole length of the bay window is a 2cm gap filled with Inadequate foam. Took the. 16 months to replace a back door hinge so I could use the door. Been let down on 8 visits.

Never again will I use safestyle the work is disgusting window leaks just gets patched up every time front door won't open twice this has happened quick enough to take your money but not to fix the rubbish work they have DONE

Further to my review below an update, although they appear responsive on here: no word, if fact our relationship Manager Amanda has stopped responding too so now we're left with damaged windows worse off than when we stated with safestyle, it's been a nightmare. If you are interested in ever contacting, it's Purchase order *******, given that we've been told the Regional Manager will contact us 3 weeks ago, I don't have much faith.

Our manager Amanda has been amazing to start. She has been let dowh by her colleagues. Our installers were great too. This review is about the factory, the depot and their surveyors.

3 surveys, loads of excuses, lack of communication between depot and factory and we've been left with an uninhabitable house with drafts through temporary windows that we cannot seal, we live in winter clothing in out house with blankets, cranking up heating with the added costs that does not take away from the fact that we have temporary fitted windows that were surveyed and measured incorrectly. We started this process in July, we found the fault after they pulled the windows out and we've had every excuse why they can't get it right for 2 months moving into winter months. Our neighbours have been put off safestyle from what they've seen and you should too.

Took trimmings of windows today to see this how do there fitters thing this is acceptable windows only held in with 2 screws big holes got young grandchildren how do there sleep at night keep away from these cowboys windows are way to small what a joke

I have had a broken window and broken French doors since they were fitted over 12 months ago. I had to go through an online adjudicator to get a response from Safestyle and they eventually agreed to send out an assessor. The assessor said he would arrange for an engineer to come and replace the faulty units and took accurate measurements.
I have had five engineer appointments to come out and replace them and on all five occasions the replacements could not be done as the engineer received the wrong sized window and door. When I was told on the sixth occasion that the replacements were the wrong size, I cancelled any further visits as I could not take any more days off work to be at home for engineers, and 6 failed attempts is beyond a joke.
I was told that the refunds team would be in touch with me within a couple of days. Nobody contacted me.
In September I called customer services again and again was told that somebody from the refunds team would be in touch with me, again, nobody got in touch.
On the 19th October I sent a complaint in through the safestyle website, again, nobody has been in touch

I had to register a previous complaint in order to get the scaffolding removed after installation as it was left up for more than 8 weeks after work was finished.

It has taken over 8 months for this completely incompetent company to fit my front door. They got my order wrong three times and had to refit the door 3 times, the sub-contracters they sent were not professional and rude and when I complained they had the nerve to ask me to give the details of their own agents. Buyers beware stay away fromt this comapny unless you want a headache. They are the worst. They couldnt even get the right door handle and even after fitting it was loose as in the pictures. When I called the fitting agent on the second time round he told me to 'piss off' when I enquired as to why he delaying the fitting. Its been a long road and even involved the creditors. I would give them a zero if I could. I think for me the worst part was their arrogance and hesitancy to own up to their mistakes and downright rudeness.

Awful
Do not use
Customer service awful
Want to charge £200+ Call out for their faulty product under guarantee
Avoid

Great company but unfortunately they are shutting down. Meanwhile if you do need windows and doors call Edenglaze UK.

Unprofessional greedy sales agents, company is absolutely untrustworthy.

Summary: 1. When you demand instant payment from a customer you ought to give refunds instantly when order cancelled by you; 2. I should not make calls to request my money back, it was your fault; 3. You asked inappropriate questions which pose a security risk, you should be investigated by police.

Details: Came to my house, when I expressed interest sold me a door promising a number of features. Demanded deposit to be paid on the spot, which I did. When they came to take the measurements it turned out that they are unable to supply and install what I was sold. Promised an automatic refund within 3-4 days. A week has passed, no money. I had to call them, they said I have to wait few more days while they are processing the report and then give my bank details to someone who would call me. All that after asking questions if I live in my house alone and what I think of CCTV cameras. *******.

Amazingly quick to come out, quoted 12k just for windows only( 3 bed but some large windows) but 10k if I booked there and then. I wouldn't book. Had 2 other quotes from local companies with good reviews, both for just under 6.5k, upgraded to flush windows, also added new front porch door, and x2 large side windows on the porch, and all for 9k locally. Please get quotes from more than one company.

So bloody angry! So just over a year ago we forked out a lot of money to have all the doors and windows replaced in the house. Since installation we have had nothing but trouble with ALL of the doors they installed and after numerous engineer visits they finally listened to what we had originally said and that the patio doors needed to be replaced as both doors are different sizes! They new doors were due to be installed back in June, then July, then august and then today but for the fourth time they have cancelled! All four times they have left it until the morning of the install to inform us that for whatever excuse they can come up with at the time that they cannot attend. Each time we have made ourselves available and had to arrange care for the dogs to keep them out of the way. I advise anyone to avoid SAFESTYLE AT ALL COSTS! Bunch of cowboys…. This isn't over and we will now be seeking legal advise as you have left us no other choice as we are not prepared to go through another winter with the house being colder then outside due to your shoddy products and lack of customer care… #SafeStyle

I had my door installed 2 weeks ago and have been left with a massive gap between the brick work of my home and the door frame, which I only found out once I booked a FENSA inspection. I called head office same day and was told someone would come out the next day to fix the issue, but then got a call saying that the engineer doesn't cover the area and no one would be available for at least another week and half. Completely unacceptable and now I'm left with an unstable door for I don't know how long for. It's a common theme that Safestyle offers an appointment/ delivery/ installation date to then just call back within minutes and suddenly change the agreed date.

We had a door fitted years ago by this company; no problems at all. Very professional fitter, excellent job.
So of course we went back to them when we wanted a new external kitchen door and window.

Fitter turned up as arranged, and worked with our builders to get the new window in. All looked okay.

However, several weeks later and several faults have appeared and it's clear that the initial install wasn't as perfect as we thought

We've been trying to contact customer services for over a week. No reply to emails, no follow up after a Web chat where we gave our details; cut off by customer services after hanging on the line for 53 minutes. And then cut off by their customer services after hanging on for 70 minutes.

Managed to get through to the sales team, but of course you would, wouldn't you? After all, they're really hot on selling stuff. It's just looking after their customers once that stuff is fitted that they're really, really REALLY poor at.

Having spoken to the sales team, of course they couldn't help me. And customer care had gone home. Surprise! Achid in Sales did take my details (in fact, he knew my name before I gave it, so clearly their records are up to date showing caller ID) and promised to email a manager to call me back next day. Another 'suprise'... No call back.

I wish we just hadn't bothered with Safestyle UK. They are truly awful. I told them I would put a bad review on every review site I could find if I didn't hear back. I didn't hear back. So here we go.

Don't use Safestyle UK. Take your money elsewhere. This company couldn't seem to care less about you once they've got your money. I've never experienced such appalling customer service.

To have Covid used as an excuse is just laziness. Pretty much every company has adapted to the new world. And if sales can answer the phone immediately, then no reason why customer care can't.

If I could give zero stars I would. In fact there should be a minus rating for companies like this.

Want my advice? Go to Everest. Now their customer service, product and fitting were absolutely spot on in every respect. More expensive? Maybe. But worth every penny. And I'll recommend them on every review site for Safestyle I can find.

Because Safestyle has the worst company customer services I have ever dealt with. Steer well clear.

Replied to a listing on facebook re grant for new windows if yours are over so many years old. Turned out to be Safe Style windows made an appointment for Saturday. Saturday morning they phoned to confirm I said ok but my wife is travelling back from friends and may not be here but I know what colour we want and style also what handles. The arrogant git on the over end of the phone started talking over me and said if we both can't be there he cancelling the appointment. Whilst still trying to establish whay a 60 plus year old man can't shop on his own he said good bye and put the phone down. A little while after my wife phoned to say she was making good time and would be home soon. Your loss we are looking to buy but not from Dave Seaman and his crew

I had a very bad experience with safestyle and I posted a review on their website. My review was not good and they decided not post it online. They only post what they like and not real customers feed back.

I'm actually unsure where to begin but this company is absolutely awful, from the moment someone came over to give us a quote on all windows and doors and trying to trick us into verifying an email which would of had us agree a a contract with them to go ahead with the sale, which we queried as we hadn't agreed to anything at this point, to the salesman telling us he isn't here for a 'quote' his hear for the 'business' we explained we needed a quote first like any normal person would but he was very pushy and began to be very rude in his mannerism, previous to this we asked a couple of questions about the different locks he had shown us to which he said 'read the book' & didn't help any further, once he left both my partner and i were pretty gobsmacked, the next day we were called back by the manager who was also rude when we declined the quoted offer, and hung up, we have since had calls from various people from the company who then also change their attitude when you say No Thank you, we explained to one person the bad experience we had and he also had a bad attitude, there customer service is absolutely shocking, yet they still continue to ring on a weekly basis, and like to hang up on you when u explain your no longer interested This company doesn't like being told no, trying to trick us into the sale was also a big red flag along with the rudeness so anyone considering using these please beware.

Had a new front door fitted with safestyle. Wasn't happy with the door as there was chips on the edge of the door. Asked for the door to be repaired or replaced but took them a longer to come to do the repair. Lost £200 pounds for a deposit for Windows to be replaced. Warning stay clear.

Under no circumstances, should you use this company.

I booked and paid for a new front door in end of November 2022, it's now end of October 2023 and we are still yet to have a functioning door fitted, after 3 attempts to refit the door each time the function of the door getting worse, and the render they put on falling off. Spilt cement on the steps to the door, and the absolute shambles of an organisation, 3 seperate no shows for engineers, 3 days booked off work waiting in and no response, even after having a complaint lodged with the Ceo team. Who are as unreliable as the normal customer service agent who can't access info from the engineers or the comaints department, totally shambolic. Waste of time and money. And now. At the point of rejection of goods, as we used a payment plan suggested by them. They do not control the finance company, so I have to chase them seperately to ask what will happen. When we won't even have the product we purchased fitted anymore. Pretty much fraudulent activity. Pay for an expensive item, they delay deliver damage property, product does not function correctly. They take it back, and I'm left with finance arrangement for a product I don't have.

Disgusting service. I have been patient for months allowing them to rebook, and cancel many appointments being pragmatic but now due to their completely unprofessional service and wildly unreliable teams I'm forced to reject goods. With months of waisted time and loss of earnings. Do not use safetsyle UK. Ever.

Just signed a contract at the begging of February for a front door. Worst decision ever! They are lying their custormers trying to minimise the time of the presses but that's a lie. I've been told by Steve (the guy coming to offer the quote) that my survey will be in around 10days after signing, now 1 month later they called to booked the survey in another month time (2 months after the contract just for survey) … not to say that after the survey will need to wait another 8 to 16 weeks for the door to be fitted. Disappointing! Not trusting them anymore. Will update when next steps will be done..

Rude door to door sales insulted my grandparents and wouldn't take no for an answer he also unnecessarily banged the door really hard startling my grandmother. Very rude and unprofessional.