Safestyle-windows.co.ukReviews 33

Just signed a contract at the begging of February for a front door. Worst decision ever! They are lying their custormers trying to minimise the time of the presses but that's a lie. I've been told by Steve (the guy coming to offer the quote) that my survey will be in around 10days after signing, now 1 month later they called to booked the survey in another month time (2 months after the contract just for survey) … not to say that after the survey will need to wait another 8 to 16 weeks for the door to be fitted. Disappointing! Not trusting them anymore. Will update when next steps will be done..

Avoid at all costs. Everything done by them needed fixing. And now they have gone out of business you can not get anything fixed as the warranty is useless. They just tell you to speak to your bank. Fitted May'23. Still an issue jan'24!

I've now noticed they have done this before and will probably do it again! So avoid. Complete cowboy scam🤬

Great company but unfortunately they are shutting down. Meanwhile if you do need windows and doors call Edenglaze UK.

Under no circumstances, should you use this company.

I booked and paid for a new front door in end of November 2022, it's now end of October 2023 and we are still yet to have a functioning door fitted, after 3 attempts to refit the door each time the function of the door getting worse, and the render they put on falling off. Spilt cement on the steps to the door, and the absolute shambles of an organisation, 3 seperate no shows for engineers, 3 days booked off work waiting in and no response, even after having a complaint lodged with the Ceo team. Who are as unreliable as the normal customer service agent who can't access info from the engineers or the comaints department, totally shambolic. Waste of time and money. And now. At the point of rejection of goods, as we used a payment plan suggested by them. They do not control the finance company, so I have to chase them seperately to ask what will happen. When we won't even have the product we purchased fitted anymore. Pretty much fraudulent activity. Pay for an expensive item, they delay deliver damage property, product does not function correctly. They take it back, and I'm left with finance arrangement for a product I don't have.

Disgusting service. I have been patient for months allowing them to rebook, and cancel many appointments being pragmatic but now due to their completely unprofessional service and wildly unreliable teams I'm forced to reject goods. With months of waisted time and loss of earnings. Do not use safetsyle UK. Ever.

I'm actually unsure where to begin but this company is absolutely awful, from the moment someone came over to give us a quote on all windows and doors and trying to trick us into verifying an email which would of had us agree a a contract with them to go ahead with the sale, which we queried as we hadn't agreed to anything at this point, to the salesman telling us he isn't here for a 'quote' his hear for the 'business' we explained we needed a quote first like any normal person would but he was very pushy and began to be very rude in his mannerism, previous to this we asked a couple of questions about the different locks he had shown us to which he said 'read the book' & didn't help any further, once he left both my partner and i were pretty gobsmacked, the next day we were called back by the manager who was also rude when we declined the quoted offer, and hung up, we have since had calls from various people from the company who then also change their attitude when you say No Thank you, we explained to one person the bad experience we had and he also had a bad attitude, there customer service is absolutely shocking, yet they still continue to ring on a weekly basis, and like to hang up on you when u explain your no longer interested This company doesn't like being told no, trying to trick us into the sale was also a big red flag along with the rudeness so anyone considering using these please beware.

I raised an issue with the door seals on both doors you installed (regrettably) for us. The issue was reported in April 2023 (7 months) and you keep pushing the repair date to another date. I've already wasted 3 days of my holiday waiting like an idiot for an engineer who never showed up! But again, someone was supposed to come tomorrow to sort it out. However, I just received a call that it will be changed again to 3/11? What the hell is this? Are you taking the pi**? How long does it take to replace seals in 2 doors? People stay away from these scammers

One star is generous. Composite door doesn't match the frame colour. Have waited around 6 months and have taken days of work on 4 occasions for a new door to be fitted, but they never turn up and each time they blame it on lack of parts or 'it's the factories fault'. I was also mis-sold the fire escape windows.
Complaints procedure doesn't exist, they tell you a complaint is logged, but you never hear anything about it. And if you ask to speak to a department, they say they can't put you through but they'll call back, and you never hear back from them.
I bought from Safestyle because I was led to believe I wouldn't have to deal with these issues. Damn I was wrong. I will never buy from this circus of a company again and will always encourage anyone to buy anywhere but here.

I had my door installed 2 weeks ago and have been left with a massive gap between the brick work of my home and the door frame, which I only found out once I booked a FENSA inspection. I called head office same day and was told someone would come out the next day to fix the issue, but then got a call saying that the engineer doesn't cover the area and no one would be available for at least another week and half. Completely unacceptable and now I'm left with an unstable door for I don't know how long for. It's a common theme that Safestyle offers an appointment/ delivery/ installation date to then just call back within minutes and suddenly change the agreed date.

Never again will I use safestyle the work is disgusting window leaks just gets patched up every time front door won't open twice this has happened quick enough to take your money but not to fix the rubbish work they have DONE

So bloody angry! So just over a year ago we forked out a lot of money to have all the doors and windows replaced in the house. Since installation we have had nothing but trouble with ALL of the doors they installed and after numerous engineer visits they finally listened to what we had originally said and that the patio doors needed to be replaced as both doors are different sizes! They new doors were due to be installed back in June, then July, then august and then today but for the fourth time they have cancelled! All four times they have left it until the morning of the install to inform us that for whatever excuse they can come up with at the time that they cannot attend. Each time we have made ourselves available and had to arrange care for the dogs to keep them out of the way. I advise anyone to avoid SAFESTYLE AT ALL COSTS! Bunch of cowboys…. This isn't over and we will now be seeking legal advise as you have left us no other choice as we are not prepared to go through another winter with the house being colder then outside due to your shoddy products and lack of customer care… #SafeStyle

AVOID! AVOID!

Please think long and hard before you use this company
Just had my second door fitted and yet again it's damaged. Emailed the person I was in contact with and was told if not visible from 3 metres then nothing safestyle can do. In other words we have your money now go away and stop being a nuisance.
We saved a long time for this door and chose a reputable company. It's so upsetting. We chose safestyle over every other window company. What a mistake!
I've emailed the CEO Mike Gallacher to let him know how his customers are being treated.

Look at horrendous reviews, shop elsewhere and stay safe by giving wide berth, don't end up with a damaged home

I am writing to express my deep disappointment with the customer service I received after the installation of my double-glazed windows. While I was not satisfied with the quality of the windows and broken windows and hinges, the customer service experience was far from satisfactory.

Firstly, the installation team arrived and installed the broken window and hinges which caused me inconvenience as I had to rearrange my schedule. I was supposed to get a call from the company for rearranging the change window but I did not.
Furthermore, when I contacted your customer service team to express my dissatisfaction with the service, I was met with a dismissive attitude. The representative did not seem to care about my concerns and was not willing to address them properly. I had to call them every day and they promised to call back but I never get that call. After 15 days of having a broken window and no one in customer service was not hear my concern and they did not take an action even once i concern about security at home beacuse of that broken window.

As a paying customer, I expect to receive a high level of customer service, which I did not receive in this instance. I would appreciate it if you could take appropriate measures to ensure that such incidents do not occur in the future.

I hope that you take my feedback seriously and take steps to improve your customer service in the future. I dont recomend this company at all.

Paris

Product installed 4 years ago. For 4 years I've had wind and rain blasting in under the door.
6 weeks ago plaster fell off the front room wall where alo g the whole length of the bay window is a 2cm gap filled with Inadequate foam. Took the. 16 months to replace a back door hinge so I could use the door. Been let down on 8 visits.

Took trimmings of windows today to see this how do there fitters thing this is acceptable windows only held in with 2 screws big holes got young grandchildren how do there sleep at night keep away from these cowboys windows are way to small what a joke

Had a new front door fitted with safestyle. Wasn't happy with the door as there was chips on the edge of the door. Asked for the door to be repaired or replaced but took them a longer to come to do the repair. Lost £200 pounds for a deposit for Windows to be replaced. Warning stay clear.

It has taken over 8 months for this completely incompetent company to fit my front door. They got my order wrong three times and had to refit the door 3 times, the sub-contracters they sent were not professional and rude and when I complained they had the nerve to ask me to give the details of their own agents. Buyers beware stay away fromt this comapny unless you want a headache. They are the worst. They couldnt even get the right door handle and even after fitting it was loose as in the pictures. When I called the fitting agent on the second time round he told me to 'piss off' when I enquired as to why he delaying the fitting. Its been a long road and even involved the creditors. I would give them a zero if I could. I think for me the worst part was their arrogance and hesitancy to own up to their mistakes and downright rudeness.

For anyone contemplating using Safestyle please see the facebook group "Safestyle Windows - The Real Customer Stories" before making your decision. For anyone having trouble and needing to take further action speak to Citizen's advice & Trading Standards
Contract no. *******. Original fit date April 2021. I simply cannot list all that I've been through with Safestyle since April 2021. We've must have worked our way through every available engineer by now, some several times over. We have had 3 complete installations on our french doors (first installation was mis-measured and then cut down and bodged to fit the hole) This caused numerous problems in itself with doors sticking, not closing, locking us out etc, not to mention all the other cosmetic issues, draughts etc. 2nd installation used the same measurements, hence 2nd bodge job, same problems resulting from that. It came to a 3rd installation, but actually got a decent engineer that time who pointed out everything that was wrong. New surveyor visit, new measurements, new installation, SAME PROBLEMS. We have gaps around the doors that are letting in one hell of a draught, Safestyle have since let us down so many times regarding this I had an engineer booked for today to finally resolve our draught issues. They cancelled AGAIN! Customer services rang me and I found out the engineer that should have turned up was one that I had already specified that I DID NOT want at our property again as he was a liar, a bodger and a complete waste of space. As far as I know it was our complaints case handler that booked him! What an absolute joke. Could get an appt 3 days before Xmas if I booked with this same guy. I refused, now got to wait until next year. Tried ringing our case handler several times no answer. Emailed for her to call me back in the end, heard nothing so I'm leaving another review, I'm now trying to leave one on every possible review site I can find. I will do this every time they let us down.