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Ryobi enjoys a mixed reputation among its customers, with notable strengths in product quality and versatility. Many users appreciate the performance and ease of use of their tools, particularly battery-operated lawn equipment, which is praised for its efficiency and lightweight design. However, significant concerns arise regarding customer service, particularly related to warranty claims, service delays, and difficulties in obtaining replacement parts. Complaints about inadequate support and communication suggest a need for improvement in customer relations. Overall, while Ryobi has a loyal customer base, enhancing service responsiveness could bolster its reputation further.
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Bought my RYB BL 7-1/4 Circsaw. Great product which has helped with my projects. I recommend this product to everyone.
My wife purchased an RY******* 21" Mower for my birthday. I have used it one (1) time and am returning it to Home Depot. A) It is bulky and not as manuverable as my old 21" gas mower. B) It does not cut the grass as well or as smoothly as my old gas mower which needs a tune-up, oil change, and has a dull blade. It (the RYOBI) just mashes the grass over which springs back up and has to be cut again from the opposite direction. C) When mowing around a tree I could hear the blade hitting the deck, the plastic deck bends in allowing the blade to score the plastic deck. D) The Owner's Manual says that the batteries should mow 3/4 of an acre. Our lot is less than 1/3 of an acre which includes a 3BR, 2Bath House with Kitchen and Dining Rooms, 2 car Garage and Driveway, fruit and shade trees, flower beds, plus a 25' x 75' garden. I didn't even get all the grass mowed before both batteries went dead (I had fully charged them prior to beginning per instructions). I went and got my old gas mower out and finished the rest of the lawn. My wife remarked that the grass looked better where I had used the old mower. She said, "Let's take it back". She had also used the RYOBI a few rounds and did not like the performance either.
I am a novice power tool user. Bought a Ryobi Table saw from Home Depot in Athens GA three years ago. Realized I had lost the Two Wrenches need to change the Blade on the saw. Called Ryobi Customer Service to order them. They sent me "Both Wrenches" FREE. I have an Impact Drill, Tire Air Compressor, and a Angle Grinder. All Ryobi. Guys all are Great tools for the DYI handyman. Thanks Ryobi Customer Service
IT IS VERY DISAPPONTING TO SEE THIS PRODUCT I JUST RECEIVED COMPARING TO THE OLD MODEL I CAN NOT USE THIS TO TRIM THE HEDGES MADE ONLY TO YRIM FLAT CAN NOT ROTATE LIKE THE ONE I HAD EARLIER VERY CHEAPLY MADE ALL MY GARDEN EQUIPMENT ATE RYOBI INCLUDING THE MOWER I NEED THE TRIMMER WITH THE ATTACHED WHEEL SO THAT I CAN DO THE HEDGING TOO LIKE THE OLD ONE I AM GOING TO SWITCH THE BRAND IN NEAR FUTURE SORRY RYOBI
The Ryobi 3100 gas pressure washer is the best out there. My entire patio was filthy, and it is the cleanest that it has ever been.
VERY GOOD PRODUCT, EASY TO HANDLE, NO EXTENSION CORD TO WORRY ABOUT
VERY NICE CUT AND BLADE ADJUSTABLE AS REQUIRID
COULD NOT ASK FOR MORE
Very useful, easy to use, and has a large variety of tool that my husband uses and keeps adding to his work
Great sander just the right size weight and works at the best speed to strip and not burn the project
This was our first lawn mower purchase since purchasing a house and it's light and easy to maneuver. I may cut cut grass every week.
Two years ago I purchased a Ryobi 40 volt lawnmower. I liked it so much I bought a 40volt string trimmer. Both are still working great so yesterday I purchased a 40volt leaf blower I mow about 6-9 lawns a week and they have never given me a moments trouble. Oh ya I also have 3 extra batteries glad I don't have to buy gas now!
I have purchased many Ryobi outdoor tools and every one of them has performed better than expected. I would highly recommend all of their outdoor tools.
I am 82 years old and LOVE Ryobi tools and currently have 14 of them. They are so light I can use them even at my age. The weedeater does a wonderful and I love the saw. I use the blower everyday with all of our leaves. I was able to let my handyman go since I can do the jobs by myself.
I'm restoring a 1968 kettenburg 41 sailboat. A lot of sanding is required! I have to Ryobi cordless Corner cats and I use the multi tool as a sander set up. So far after a year-and-a-half of sanding and preparing on my boat oh, I have had no problems with those tools. The batteries perform amazingly well and last a long time. I also have the cordless grinder and vacuum cleaner as well. I can honestly say I am totally happy with their performance as well. I am so done Ryobi products! Well done Ryobi! George
Used the mower for the first time on 3/29/22. Works beautifully! Lawn looks great and the grass catcher didn't spill out any grass. Well satisfied
What a great battery operated self-propelled mower. Just the size I needed to get to the places my rider can't get to. Starts right up and easy to use!
I wheel the sprayer around in my 4 wheel cart, so I don't have to carry it. Lasts a long time. Xxxxx
I just purchased the Ryobi plus1 for my use. I am an older female that just had hand surgery, and I used this small trimmer on my back yard and fell in love with it. Not only did it do a great job on my yard, it did not bother my hand either. I recommend this tool for anyone that needs one.
I live in Missouri, I have 12 acres, lots of trees Lots of trimming. My battery powered sawsall gets quite a workout. I have had over time had 7 different batteries. I just had to buy a new 6 ah PBP007, hope it lasts longer than the 2ah.So look out trees here I come!
I have had ryobi tools most of my adult life and I haven't had anything go wrong they are a good tool for the handy man I wouldn't be afraid of doing any job with ryobi highly recommend. They are much more affordable than the other brands
Always buy quality tools. I love Lowe's. I love Lowe's I love Lowe's. Plants aren't that good for men when shopping for tools. I love Lowe's
Answer: I own 2 chain saws, 18" bar and 14"bar, both run excellent, I have cleared a lot of trees over the last several years on property up north, thank you
Answer: Yes, call Ryobi's 800 number. They will send a replacement. The same thing happened to me.