Overview
RushOrderTees has a rating of 4.9 stars from 1,529 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with RushOrderTees most frequently mention customer service, live chat and top notch. RushOrderTees ranks 4th among T Shirts sites.
I needed senior night tshirts for our softball game, and the girls waited until a few days before the game to decide to tell me to order some. Well, I thought, no way this is going to happen. But, to my surprise and excitement, Tyler made it happen! The shirts came out exactly as expected, and I picked them up in time for the game! Tyler was very responsive to my emails and communications. It was a pleasure to order with Rush Order Tees, and I will again for any of my future needs!
Overall the whole process of designing and ordering printed items was fairly easy. Did experience a few glitches but customer support was great and resolved issues quickly. I was on a tight deadline, so didn't have a lot of time to finesse my project, but still got all the items as promised. My only complaint was that I had made changes to my project and got confusing information about getting the updated proofs (which I never got, prior to going to production) and items going into production. But, none the less, the printing came out as expected. Good job!
So glad we could get you a product you love even if there were a few glitches along the way. Thank you for your patience and for this lovely feedback.
I needed to have my design tailored to our shirt and wanted to ensure it was correct and possible before submitting my order. He was quick and completed it for me + send the link to automatically add it to my cart. Excellent customer service and will be doing business with ROT again because of Josh!
We are lucky to have him on our team. Thanks for the fantastic feedback, we will make sure he knows how appreciated he is!
Love working with RushOrderTees. They are quick with turnaround and the quoting process which makes it a breeze to order from them. Their staff is always very knowledgeable and helpful and their shirt quality is great.
Looks like we checked all the boxes on this one! Thank you so much
The online status checker isn't very specific in showing where exactly in the process the step is. For instance, it is mid afternoon on 5/31 and order supposed to arrive 6/2 but the status says in production. However, reaching out via chat was helpful. They assured me my order would arrive as scheduled. They explained the production status is the quickest step and is usually actually done the day before shipping.
Glad you were able to get the answers you needed from our fantastic chat team. Thank you so much!
I have nothing but great things to say about RushOrderTees. My project was and is extremely important to me. Jace helped me design the perfect T-shirt. The production team put together a great design. I ordered several. They arrived right on time. I was elated at the very high quality of the shirts and the reproduction of the artwork. There was one small glitch on one of the T's. I called customer service and Jessica took care of it immediately. Seriously, I am totally impressed. I'll be reordering very soon.
We love to hear this and even more so love seeing Jace named. He has been such an amazing addition to our team and we love when people see why. Thank you!
I had accidentally clicked "Automatic Art Approval" in checkout, which resulted in an error in my art design. I reached out via chat, and in less than 5 minutes, Josh kindly helped me resolve the problem. I am super grateful and appreciative!
We are always happy to help Danielle :)
I created a picture of my son's face with some wording on the bottom. Throughout their design phase, there was nothing indicating that they would not be able to do what their own design page was showing me. When I get the shirt, the image was very dark. Half of the image you couldn't even tell that it was my son it was so dark. I inquired about a possible resolution through their customer experience form. Was promptly responded to within a day.
The result is this. They admitted that they need a higher resolution image, or a vector image in order to do their best. Well, why wasn't that conveyed during the design phase. They just let me pay for a useless shirt and, under the guise of "Due to the custom nature of the goods", they cannot offer a refund even though they admit they will not be able to provide me what I ordered.
We ordered 2 sweatshirts as we are a new small business. Although many of the items we wanted has a minimum amount and we ended up settling on a lower quality sweatshirt, the design and print is 100% amazing. The HD digital is *chefs kiss*. The price is worth it, and we got our items earlier than predicted, and I'm talking a week early!
We do our best to offer as much as possible with no minimums but some items aren't available form the vendors in single pieces. I hope the sweatshirt you went with was just as well received as the print! Thank you for this honest and fantastic feedback.
Would not make a very basic and reasonable shirt. Their delivery time sucks to, as well as their customer service. God help you if you need a refund--you a better of pulling teeth. The one shirt I did get was very, very subpar in quality. These guys really do it all--badly, that is. A well, well deserved 1 star review.
My order did not reflect the military discount.Spoke with Luke virtual employee and handled the error in minutes. I lost my son station in Japan so
It was very kind of Luke to honor him.He was very kind and patient and very apologetic
But the irony is I never mentioned to Luke that my son passed away. How beautiful is that. Meaning good customer service still exist. Thank you Luke
We love hearing the personal stories behind the tees we make. We very much appreciate this touching review, thank you so much!
Extremely easy to design. Tshirts are great quality and fit well. Design is just as I wanted. Very fast delivery and very good price for product. Overall a wonderful experience. I will order again and recommend Rush Order Tees.
So happy to hear this was your experience. Thank you for this!
Very impressed with the level of service I received. These ppl go out of their way to make sure you get exactly what you want. The shirts are quality... Highly recommend. A++
Hi Tracy, Thank you for your feedback! I did just try reaching you and left a voicemail to help get this resolved for you quickly! Please reach out to me directly at 1-800-620-1233 and I would be happy to help get this corrected for you!
Best,
Laura Wojtusik
The Customer Experience Team
O: 800-620-1233
Working with Rush Order Tees has been very pleasant. The site is very easy to use, and they provide opportunities for communicating with during the process. The shirt arrived early, and were exactly what I wanted. Great quality shirts, and the graphics were just right.
We love to see all these stars! Thank you so much
I reached out with a ton of questions about service and products. The associate I spoke to was very patient and clear on how they could help me. I appreciate the time they spent trying to understand my needs.
We love to hear this and see you had a great experience. Thank you!
Got the shirts I wanted! Was expecting the Godzilla one to be SLIGHT but bigger but it's the perfect size I can't complain! You guys rock! As the title says wish I can give infinity stars beside 5! Thank you so much
Wow, we are blushing this is such great feedback, thank you. To infinity and beyond!
They printed a design I didn't order, charged me $240 for a few t-shirts I can't use, and their solution was to send me more t-shirts within 7-10 days, when I needed them for the following day. No attempt to remedy otherwise.
Hi Sarah,
I apologize a mistake was made and we printed your order with the background. We always try to correct our mistakes by reprinting the order. We weren't aware you needed the product by a hard deadline. Now that we know that we can either expedite the reprint or discuss refund options. I'll reach out directly and give you a call to discuss!
- Alyssa, Customer Experience Manager
a.seiders@rushordertees.com
I had multiple questions on an order for short sleeve and long sleeve tshirts for our online company and Justyne K answered every question and gave me excellent suggestions! Looking forward to ordering tshirts/long sleeves now and hopefully ordering more merchandize in the future!
She is so knowledgeable and so patient, we are lucky to have her. Thank you!
Really attentive and knowledgable customer service. Tyler H was great at helping me figure out if my image was the correct dpi and size. Will order from them again. Their 2-day Rush Order Service is also great in a pinch!
Good to see we could get you help with the design and your order to you fast, thank you so much!
My wife is very particular on the types of tops she likes. Most other custom tshirt sites give a very basic offering of styles and colors...NONE of which she likes! However, she LOVED the selection at RushOrderTees! She picked so many things! And when I customized them, it was SO easy. The customer service is equally outstanding! Thank you to Luke and his squad!
You are welcome! Thank you for choosing RushOrderTees!
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- Philadelphia, PA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Gotta love the last-minute school requests, so glad we could help! Thank you!