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RushMyPassportReviews 5,128

3.5

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RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.


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RushMyPassport Reviews Summary

RushMyPassport has a rating of 3.5 stars from 5,128 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

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Brett D.
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I'd like to thank that Rush my passport employees for all the efforts in getting my passport to me in a fast and professional manner and a big thanks to Jason...thank for keeping me in the loop and getting it done...

Great experience, outstanding employees, definitely will use again if needed

Date of experience: December 19, 2016
Jolene M.
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I had forgotten that my passport had expired and I would be needing one soon-This was the perfect choice-Rush my Passport did a great professional job and took care of everything-wonderful to work with and I highly recommend their service!

Date of experience: December 19, 2016
Diana M.
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Bill Hess and his team were very helpful
December 19, 2016

Bill Hess and his team were very helpful. Walked me through all the steps on the forms very clearly. I was confident I would get my passport quickly.

Date of experience: December 19, 2016
Jeanne B.
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Good job
December 19, 2016

Good job.

Date of experience: December 19, 2016
FZ W.
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I was honestly very skeptical about this site
December 19, 2016

I was honestly very skeptical about this site. I am not a computer person I don't even shop online. I found out that my passport is expired and I am leaving to my honeymoon in 10 day. My wife was freaking out a bit but I promised her that we would figure it out. Due to my busy hours at the clinic I could not go to an agency to do it myself. I looked online and read reviews and I was still skeptical but I really had no other choice so I took a leap of faith and did it. They have been awesome and exceeded my expectations. Customer care is very helpful as well. I highly recommend this service for anyone especially for people who don't trust the online world

Date of experience: December 19, 2016
Raymond F.
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December 19, 2016

Date of experience: December 19, 2016
Lori A.
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Quick, easy, efficient
December 19, 2016

Quick, easy, efficient

Date of experience: December 19, 2016
Patricia A.
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December 19, 2016

Date of experience: December 19, 2016
Dr J.
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EXCELLENT experience
December 19, 2016

EXCELLENT experience. I had booked a last minute vacation to South America in January. Unfortunately, I just moved and could not find my passport. I am happy to report I had a great experience from my initial phone call to delivery of my passport. Very smooth and organized process. The reps on the phone were very polite and the process was extremely organized. I got my passport 3 days earlier than they even predicted! Would 100% recommend them.

Date of experience: December 19, 2016
Roger A.
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Alvin did very well indeed
December 19, 2016

Alvin did very well indeed.

Date of experience: December 19, 2016
Yvonne G.
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The service was excellent
December 17, 2016

The service was excellent. Had a few stumbling blocks along the way, but professionals walked me through it.
Thank you for great customer service.

Date of experience: December 17, 2016
Suzanne C.
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I made a stupid mistake and thank god this service is available. Received my Passport with time to spare so I can rest easy for the trip.

Date of experience: December 16, 2016
Dorothy C.
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Great communication during the entire process!
December 15, 2016

Great communication during the entire process!

Date of experience: December 15, 2016
William B.
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My son turned 19 and needed to "renew" his passport for a trip out of the country. I began to panic when Jason Austin informed me that I had to start all over again and that a renewal was not applicable. He explained that the ID (driver's license) had to match the birth certificate name, etc. My son has nothing other than a SS card and birth certificate that has his full legal name on it. Over and over again Jason worked with me to obtain the necessary docs for approval. I was feeling that as an American citizen that I was being treated by our government like the combatant. It was almost impossible to gather enough identification material to satisfy the State Department requirements. Through it all, Jason kept me calm and was always respectful and supportive.

Your company even gave me better than the expedited service that I paid for. When the FedEx man walked in my office with the Passport and our trip was secure, I was extremely happy and appreciative for your company's service.

You better believe that I will not only refer your company to my clients and associates but will be a life long customer.

Thank you.

Larry Ruff

Date of experience: December 15, 2016
LUIS A.
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Outstanding service provides outstanding results, thank you, could not believe you guys were for real.!
Thank you
Luis Alfonso Rocha.

Date of experience: December 14, 2016
Eitan C.
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Excellent service as advertised with courteous and professional personnel

Date of experience: December 13, 2016
Rebecca P.
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Justin Austin made me feel like the only customer that mattered to him. He was prompt, thorough, and very professional. I retired from middle management with a Fortune top 20 telecommunications company where I managed customer service personnel and instructors who taught customer service so I'm very critical and expect top notch service when I'm the customer. Justin exceeded my expectations!

Date of experience: December 13, 2016
K N.
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Very good professional service, I would recommend to others. Thanks

Date of experience: December 12, 2016
Keiko N.
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The online communication is quite good
December 12, 2016

The online communication is quite good. The steps, one through 5 kept me well informed.

Date of experience: December 12, 2016
Yin L.
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December 12, 2016

Date of experience: December 12, 2016