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RushMyPassportReviews 5,127

4.5

From the business

RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.


rushmypassport.com
West Palm Beach, FL
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RushMyPassport Reviews Summary

RushMyPassport has a rating of 4.5 stars from 5,127 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

This company responds to reviews on average within 7 days

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1 review
Billy M.
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September 5, 2014

Date of experience: September 5, 2014
Kristin S.
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Amazing experience
September 5, 2014

Amazing experience. You kept me informed along the way with emails, voicemails and a personal call with your rep James Rosier, so I had every confidence my passport would be ready when I needed it. You earned my trust and I'm truly amazed. Thank you!

Date of experience: September 5, 2014
Chris N.
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The online process was explained well but I did appreciate the unsolicited followup phone call from Amie Figueroa to as if I had any questions or concerns.

Date of experience: September 4, 2014
Gary L.
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Your service is great and expedited time, but expensive. AMIE FIGUEROA completed my order.
Gary Worthy

Date of experience: September 3, 2014
Lauren v.
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September 2, 2014

Date of experience: September 2, 2014
Bob A.
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I required urgent assistance with respect to difficulties I was having with electronic forms to be filled in order to complete my application. After two unsuccessful conversations with agents requesting help with this problem over two days, I was finally fortunate enough to be connected with Ms. Patricia Pate. This lady walked me through the web of computer obstacles in the most patient, courteous and professional manner conceivable. It is the best customer service experience I have experienced in a very long time. My compliments ---and appreciation--go to Ms. Pate and to RushmyPassport.com for the good fortune to have her in their employ. Her personality and perseverance served me extremely well this day.

Date of experience: September 2, 2014
P A.
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I put my sealed envelope with my passport application in the overnight UPS on Friday afternoon, and I had my passport the following Thursday. By following the passport checklist, the instructional video and the easy to follow instructions that were sent, my documents were all in order and there were no issues with my application. Sandra Rachal answered my questions and explained what I needed to do and was very professional. I would recommend this service to anyone who needs a passport in a limited time frame. It was very convenient. Thanks for all the assistance.

Date of experience: September 1, 2014
SUE A.
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August 31, 2014

Date of experience: August 31, 2014
Kenneth S.
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Laid out very well
August 30, 2014

Laid out very well. The only problem came when dealing with the US Government website. Ended up with several trojan virsuses and could not get accoplished with what i need. The person I made contact with at rushmy passport was no help but was aware of the badwebsite (not the trojecans). TOld me I cold not use windows. Wrong answer. I could have saved my self a few days of clenaing up viruses, trojans and other problems if I had not follwoed their directions. After contatcing the govenemnt website poeple they we able to give outstandning guidnace on how to use the NEW website. After that everyhting workd great on the rush my passport aspect. I passed this informaiton on to Rush my passport personnel.

Date of experience: August 30, 2014
Raymond F.
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Passport arrived faster than promised
August 30, 2014

Passport arrived faster than promised. Service was courteous, competent and smooth. Very happy with the service.

Date of experience: August 30, 2014
Adam J.
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Great service
August 30, 2014

Great service. Lots of unobtrusive contact via email and phone messages so I was never worried about what was going on. They even had a YouTube video to explain the process and to answer frequently asked questions. And a template for a letter that had to be written.

Date of experience: August 30, 2014
Vilasini D.
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Fast,courteous and friendly helpful service
August 29, 2014

Fast,courteous and friendly helpful service. Thanks a lot for all the help.

Date of experience: August 29, 2014
steelgirl P.
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The customer service skills was great, however I did not receive my passport in the time period I paid for, but when I contacted the office I was told I would be refunded the difference of the service I was provided versus the service I paid for and I still got my passport in the time frame that I needed it. Thanks for your professional service in every aspect of my experience!

Date of experience: August 29, 2014
Matthew J.
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I was very pleased with the service
August 29, 2014

I was very pleased with the service.

Date of experience: August 29, 2014
W M.
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This was a very smooth & efficient process, during a stressful time. They stayed in touch & communicated throughout the process. My passport even arrived a day early. I hope I don't have to use this service again, but if I did, I would definitely use RUSH MY PASSPORT again! Thank you RMP!

Date of experience: August 29, 2014
Steve R.
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James Rossier really knew what he was talking about. He was patient and walked me through the process step by step so that I got everything right on the first try. My kids' passports arrived on schedule and our trip was saved.

I highly recommend rushmypassport.com. It might seem a little expensive at first, but it was worth it and in the whole scheme of the price of international travel now days, it was commensurate for the service they provided.

Date of experience: August 29, 2014
Stephen H.
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We had Amie Figueroa as our passport specialist and she was wonderful! She did a great job and assured me that we would get my passport in time for our trip. She is an great asset to Rushmypassport! We would definitely recommend Rushmypassport! Great job! Thank you again so much!

The Quincey's

Date of experience: August 28, 2014
Mark S.
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My experience with rushmypassport was all I could ask for. The instructions and process were well laid out and the service kept me informed throughout the process. I received my passport earlier than expected and everything seems fine. I would recommend this service to anyone that would like passport services executed for them.

Date of experience: August 28, 2014
Philip Y.
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Great service
August 28, 2014

Great service. Easy instructions. Great customer service from Alexandria Nivar.

Date of experience: August 28, 2014
David M.
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I just want to thank the Rushmypassport.com team for helping make my experience a positive one. The process was simple, communication was efficient, and I was kept updated throughout the entire process which was helpful since I was a bit worried I had waited too long to renew my passport before an upcoming trip. Thanks again for your service!

Date of experience: August 28, 2014