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RushMyPassport

Overview

RushMyPassport has a rating of 4.4 stars from 5,118 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

service
70
value
72
shipping
66
returns
56
quality
63
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1 review
How would you rate RushMyPassport?
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Curt G.
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RushMyPassport is smart
June 12, 2018

RushMyPassport is smart. I think they probably under-promise and over-deliver. Not a knock on them. Just an observation. We were a bit panicky as I would suspect most who call them are. They were calm and reassuring and did NOT steer me to the more expensive, but unnecessary options. Our two passports arrived before promised by several days. My only gripe is that they (as well as their competitors) seem a bit overpriced, but that is our fault for overlooking something as obvious as the expiration dates on our passports. And we are experienced travelers! All that being said, if anyone I know ever needs this type of service, I will recommend RushMyPassport.

Date of experience: June 12, 2018
Rachel F.
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If you are like me, needing a passport quickly is at first glance a stressful, confusing, and anxiety inducing process, but NOT with Rush My Passport!
This was perfectly the right choice for my quick passport needs! Amazing service and a quick and efficient turn around! As long as you follow the carefully put together instructions laid out by the Rush My Passport team you will be stress free and well taken care of. I submitted my paperwork on a Monday and had my passport in hand on the following Friday, it was that easy and fast. Highly recommend.

Date of experience: April 3, 2018
Lisa J.
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Unbelievable!
March 3, 2016

Unbelievable! I needed a 3 day turnaround for a business trip. From my first inquiry to receiving my passport, everything was seamless. Totally painless. Amazing knowledgeable customer service professionals guided me through all the required steps.
I can't say how thankful I am for receiving my passport so quickly and making it 100% hassle free.

Date of experience: March 3, 2016
Satisfied C.
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Honestly, despite all they're great reviews, I was still nervous to use them since I'd never used these type of services... was it a scam? Will they steal my identity? Will they deliver on time? Or at all? Well, after all was said and done, there's absolutely nothing negative i can say about the entire experience! I called many many times for support and questions (not that the process is difficult, just for my peace of mind) and each time i got a different person, but each time they were super nice, extremely patient, professional and helpful. They did everything they said they would. I would definitely recommend them. But of course it's better NOT to lose your passport lol! Thanks Rush My Passport.

Date of experience: May 11, 2018
FedEx l.
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We were a bit skeptical about using this service at first, Rush my passport has amazing customer service. They sent out passport on time even though fedex had lost our package the same day we sent it. Tasha was one of the reps helping us she was just amazing and monitored our order and kept us updated. Thank you for everything you guys do!

Date of experience: July 7, 2018
Ingrid W.
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Working with Rush My Passport was easy & instructions were very thorough. I was updated regularly & within 8 business days, we had the passport. We live 3 hours away from an office that could have processed it for less however, avoiding lines & sitting in a government office for who now show long was well worth it!

Date of experience: April 12, 2018
Bryan M.
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I found out my passport expired on a Wednesday and was leaving on Sunday. James Rosier at Rushmypassport.com walked me through the process and it arrived on Saturday afternoon as promised. Didn't think it would be possible but to my surprise they were as good as their word. I got frequent email updates as each step was accomplished. I'm very satisfied

Date of experience: August 7, 2014
Walter R.
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Scott Singleton was outstanding in helping not only inform and educate me on the process of securing a new passport but also on assuring me that for all the things that "rushmypassport" can do would be done in order and properly. Today I received my passport and what was a stressful situation RushMyPassport came through like champions! I have already recommended them to friends!

Date of experience: March 26, 2014
Kevin M.
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So I screwed up the process and their customer service helped me out in a big way. Perhaps theres a way to do it on your own, but these guys are experts and it saves you research you may not have time for

Date of experience: January 22, 2020
Emily U.
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I was pleasantly surprised that upon calling the customer service line I was NOT put on hold at all and I was able to speak to a real person very easily. Very happy that they offer weekend hours for their CSR line as well. Received my passport in less than 8 business days and received an email every step of the way with updates. Excellent service and kept me feeling at ease with my travel date approaching.

Date of experience: June 21, 2019
JS M.
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AWESOME!
May 22, 2016

AWESOME! Completely helpful and know their stuff! Way better than dealing w the state department government employees. Your staff knew exactly what to do and how to do it...got my passport in the time promised w absolutely NO ISSUES. Thank you. J.S. MD

Date of experience: May 22, 2016
Elizabeth W.
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I found RushMyPassport when I needed to renew our passports quickly and, after reading many positive online reviews, decided to give it a try. From the start the service was great. I had quite a few questions so spoke with several different customer service reps. They were all very helpful, knowledgeable and patient. I appreciated their suggestions and guidance. The entire process went smoothly and I was grateful to receive the new passports a few days ahead of schedule. I would certainly use this service again.

Date of experience: May 13, 2016
John H.
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Amal was fantastic!
March 25, 2018

Amal was fantastic! A very professional phone conversation! After speaking with Amal I felt assured everything would turn out the way I desired!

I will refer and or deal with Rush My Passport again!

Thank you Amal, now go have one on me!

Date of experience: March 25, 2018
Alexander J.
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Very expensive but since we all ready had a cruise for 5 booked, well... Everyone was so helpful and we had a few glitches that were our fault and they were able to still get us thru the process in plenty of time!

Date of experience: May 14, 2016
Lisa P.
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Rush My Passport saved our vacation from certain cancellation. We allowed our passports to expire and didn't catch the error until 9 business prior to travel. Thanks to Rush my Passport, I am happily packing my bags and preparing for the beach! They took care of business and delivered our new passports efficiently. The customer service rep carefully walked through each paper we needed to submit to be sure we completed it all accurately. No problems at all with the process. Would definitely recommend to anyone in the same predicament.

Date of experience: June 28, 2016
Tom F.
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We had the opportunity for a trip overseas on short notice when we noticed our son's passport had expired. RushMyPassport did a great job of outlining all of the important steps necessary to get his passport in less then three weeks. When we did have to contact a customer service person with a question or clarification they called back quickly with clear information. Now we are all set! I would recommend them to anyone needing immediate help securing a new or renewed passport. Thank you to Russ and to RushMyPassport!

Date of experience: March 24, 2015
MB J.
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From the very first step through receiving my passport all instructions were clear and easy to follow. During the process I was updated via email, which offered relief to know "things were moving along". At one point, I had a hiccup with my check and had to pay via credit card. Customer service helped me right away and though there was a chance it would delay my passport arriving on time, Rushmypassport.com was able to get my passport to me even earlier than I expected. I am very satisfied with the professionalism and clarity with which they conduct business. Thanks so much!

Date of experience: December 17, 2017
Dumais H.
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I'm very happy right now because my passport was just delivered to my door by Fedex. If you are skeptical about using this service, don't be. These people (Rush My Passport) really know what they're doing. The process was very smooth and hassle free. What a relief!

Date of experience: January 2, 2020
Catherine B.
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Two weeks prior to departure I could not find my passport. RushMyPassport provided excellent service. The customer support staff was clear and helpful with moving me through each step of the process. I selected the 3-5 day delivery and received my passport in 3 days. Thank you!

Date of experience: May 7, 2018
Gail B.
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Excellent service!
July 18, 2014

Excellent service! My passport came within the timeframe given,accompanied with an update via email and phone call each time a step is completed. I have recommended you to my family, friends, and co-workers already! Thank you for expediting my passport without the added stress! Worth every penny!

Date of experience: July 18, 2014