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RushMyPassport

Overview

RushMyPassport has a rating of 4.4 stars from 5,118 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

service
70
value
72
shipping
66
returns
56
quality
63
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1 review
How would you rate RushMyPassport?
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Summer M.
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Delivered as site guaranteed
April 16, 2016

Delivered as site guaranteed. One recommendations for improvement. 1. Customer service rep talked very fast. I asked him to slow down. And he sounded annoyed at me. Otherwise, extremely professional and helpful. I would 100% use you again and recommend to others. Amazingly fast.

Date of experience: April 16, 2016
Nancy L.
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They came through when we needed a passport in a hurry. Excellent, professional service. They kept us informed every step of the way. We certainly could not have done this on our own in the same time frame. Highly recommended; expensive, but worth it!

Date of experience: August 13, 2015
jbh P.
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These people are great!
March 20, 2019

These people are great! We made a mistake filling out the paperwork. They got in touch with us to correct our error, fixed the problem over the phone and processed our order. Our passports arrived days earlier than was promised. Excellent service and communication.

Date of experience: March 20, 2019
Greg T.
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Mr. Weaver was of great assistance
April 15, 2014

Mr. Weaver was of great assistance. I was instructed with a list of exact requirements down to the smallest detail. Passport came back very quickly which allowed me to move forward. Thanks again William!

Date of experience: April 15, 2014
Paula A.
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I realized about a week and a half before a trip to the middle east that my passport expiration date was only five months away rather than the mandatory six month leeway that the government requires. My son did some research for me and rushmypassport was one of the options we had. After talking with a representative we decided to put the fate of my trip in their hands. So glad we did,, the service was incredibly easy to use. They send you email updates. Two concerns for me was no 24 hour customer service which I think would be good to have for a panicked customer and I found out that the package was shipped by tracking quite a few hours before the company sent me that final email. Those things aside, I would definitely recommend this service...a bit pricey but worth it to me!

Date of experience: February 15, 2018
Paul D.
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Instructions were very easy to follow
December 7, 2015

Instructions were very easy to follow. Document review spotted a problem which was a simple fix, but would have "kicked-back" my application. Passport arrived exactly when promised. I am very satisfied with my experience.

Date of experience: December 7, 2015
Mary K.
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Rush my passport delivered on time and with no hassle or complications. There customer service representatives provided clear instructions and were easy to get in touch with during the process. Great Service, will recommend!

Date of experience: April 2, 2019
Nancy V.
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First, I was extremely relieved this service is available given that I would not have been able to travel without an expedited passport renewal for my two children. The process is overwhelming and very exact so details are important. Amal and his team were incredibly helpful and patient as they walked me through every detail of the required documents and multi-step process so that I would not make a mistake and lose valuable time. Once I understood what I had to do, the rest of the process was easy to execute. Because they were so thorough in their explanations, I was able to make this happen without backtracking or missing items and steps. Once I dropped my paperwork to FEDEX in my prepaid postage, my only job was to check progress via email updates and wait for my passports! Thank you Amal and RushMyPassport! I can now look forward to my family vacation.

Date of experience: February 15, 2018
Glasco E.
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This is the second time I have used rushmypassport.com. They are the best, practically no wait/hold time when you call, knowledgeable staff, pretty much what they recommend regarding your situation works. This time I was renewing a minor's passport, it is a little bit more involved, I made an error in filling out the paperwork and they informed me ASAP and helped me get the passport within 1 day of correcting the error. Simply put, they saved the day for me. So, I cannot say enough good things about this company, they are not only professional but they also deliver!

Date of experience: July 3, 2015
B J.
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I needed my husband passport renewed, he is currently working in Afghanistan and needed to be done in few days. From the beginning
RushMyPassport.com was notifying us by e-mail on every step of the process.We wore assigned a representative Mr. James Rosier who went above and beyond explaining and leading us through the process. It was nothing but a pleasure and the joy dealing with RushMyPassport.com and worth every penny. Thank you so much for making this experience so fast and easy and keep up with a great work and services.Special thanks to Mr. James Rosier.

Date of experience: March 3, 2015
Jessica U.
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I wanted to take a moment to share how easy and streamlined this process was. I was a little nervous using an internet service, but was in a time crunch for my daughter's passport, so I really had no other option. Every time I contacted customer service, they were extremely professional and helpful, which seems to be increasingly rare these days. Most importantly, they delivered on time and kept me up to date ever step of the way. Thanks for your great service!

Date of experience: October 29, 2018
Michael D.
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Very good website, process explained very clearly, and RushMyPassport delivered ahead of the commitment date communicated on the phone. Very nice you could speak with a live person prior to sending off your paperwork to verify you have all the right documentation/ signatures/ etc. in place before mailing.

Date of experience: May 19, 2016
Bradley J.
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It's a pleasure to deal with a company that is so customer focused and offers world class service. My experience with your company was first class, from start to finish. Heck, I'd even do a free advertisement for rushmypassport.com. On wait! Maybe I just did!

Bradley John Hunt

Date of experience: October 22, 2014
T a.
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We needed to use this service because of an unknown time restriction on our current passports for an upcoming vacation. I was a little panicked because of our required timeframe but Rush My Passport was very fast and thorough with email notices at every step. The Customer Service Rep was very helpful explaining every step of the paperwork to make sure the process went smoothly. I was a bit confused by their posted business hours, Mon-Fri 9-6. Seemed strange for a rush service of this type but noticed they also post access to a live chat which can be useful.

Date of experience: January 16, 2020
Judy P.
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Very efficient and polite service
June 6, 2017

Very efficient and polite service. They were a life saver for me. I didn't think it would be possible but I received my passport just in time for my unexpected trip.
Easy to reach a real person throughout the whole process. I'm very happy I chose this group.

Date of experience: June 6, 2017
Illinois
1 review
1 helpful vote
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IMPORTANT! READ BEFORE SIGNING UP
That $218.95 per person to get your passport in 3-4 weeks? LOOK AT THE FINE LINE AT THE BOTTOM BEFORE CHECK OUT.

THEY ARE NOT THE ONES THAT EXPEDITE THE PROCESS OR EXPEDITE SHIPPING BOTH TO AND FROM THE PROCESSING FACILITY - ALL OF WHICH YOU PAY SEPARATELY FOR DIRECTLY TO THE US SECRETARY OF STATE AND THE PASSPORT AGENCY ONLY.

This company literally does NOTHING maybe aside from typing in your answers for you to print instead of handwriting it on a DS-11 (or DS-82 for renewal) that is FREE AND EASY TO FIND (online, post office, passport facility) that you have to print out anyway.

Now here's a list of what it does NOT include:
-The form for someone who is divorced (which we found out we needed)
-Instructions to write the mother's maiden name so we had to fill out a new DS-11 anyway when we got to the passport agency (Just saying you're paying a whole lot for nothing, at least you could have clearer instructions)
-Instructions that he emergency contact cannot be someone you travel with (Makes sense, but if they were going to charge for nothing again.)
-The copy of your ID cannot be printed on two separate pages but that the front and back is required on one page
-Does NOT include the passport photo service or fees
-Does NOT include the expediting fees to send the applications faster
-Does NOT include fees to process the application faster
-Does NOT include fees to have your passports shipped overnight back to you
-You still have to go to a passport location in person to complete your signature and provide your ID (and where you pay your real expediting fees to)

Long story short, our County Clerk office said we are one of many people who have fallen for many of these companies out of desperation when, in fact, they have nothing to do with the solution- just taking credit for it. We were advised to report it to our bank for fraud to get our money back.
We attached photos of the passport fees from our County Clerk's office.

It will probably be different in other facilities, but all the charges and services to expedite our passport is right here.

Date of experience: February 22, 2024
Michael J.
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I was Rushed and anxious to secure my passport renewal for upcoming business. Customer service was very effective, patient, and explicit about all procedures before sending out documents. Received my pass port sooner than expected. Great service, highly recommend!

Date of experience: March 13, 2014
Barb E.
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Wonderful service and professional staff
August 15, 2017

Wonderful service and professional staff. I always knew what was happening with the timing of our passports. They gave us great advice in writing a special letter to explain our travel itinerary and passports arrived as promised...in a "rush".

Date of experience: August 15, 2017
Curt G.
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RushMyPassport is smart
June 12, 2018

RushMyPassport is smart. I think they probably under-promise and over-deliver. Not a knock on them. Just an observation. We were a bit panicky as I would suspect most who call them are. They were calm and reassuring and did NOT steer me to the more expensive, but unnecessary options. Our two passports arrived before promised by several days. My only gripe is that they (as well as their competitors) seem a bit overpriced, but that is our fault for overlooking something as obvious as the expiration dates on our passports. And we are experienced travelers! All that being said, if anyone I know ever needs this type of service, I will recommend RushMyPassport.

Date of experience: June 12, 2018
Rachel F.
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If you are like me, needing a passport quickly is at first glance a stressful, confusing, and anxiety inducing process, but NOT with Rush My Passport!
This was perfectly the right choice for my quick passport needs! Amazing service and a quick and efficient turn around! As long as you follow the carefully put together instructions laid out by the Rush My Passport team you will be stress free and well taken care of. I submitted my paperwork on a Monday and had my passport in hand on the following Friday, it was that easy and fast. Highly recommend.

Date of experience: April 3, 2018