Overview
RushMyPassport has a rating of 4.4 stars from 5,118 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.
Instant Feedback
The process of mailing and receiving the new passport took about less than 2 weeks. Which I was very happy to know. The whole team worked effectively to answer all my questions and guided me every step of the way. The online site may be a bit confusing depending on your case so it best to contact them directly so you could be directed more accordingly. Thank You again for handling my case.
The customer support was knowledgeable and calm when most customers like me are in a panic.
Throughout the process, all of the folks I dealt with were terrific. I don't write a lot of reviews but these people took a bad situation and made it right.
They hire well and train even better. Kudos to this company.
We had a very nice experience with Sandra who was our case manager. I just talked to her once and she guided me thru the process with such details that had no issues getting the paperwork together and received the passports within 24 hrs. Thanks
This was the BEST experience ever. I would highly recommend it. I was extremely stressed about not getting my passport updated in time and they made the entire process easy. I also got feedback via email and text every step of the way which helped me feel more secure.
Our rep was Bill Hess. He walked us through the process and made it quick and easy while being quite personable.
Email follow-up through each step was made so you knew exactly where things stood, setting your mind at ease.
The instructions on the web site and printed material were very self explanatory. Additionally, Rushmypassport.com closed the loop on eliminating mistakes by conducting a telephone review of all information prior to submission. I was confident that my order would be processed in the time window necessary, and it was!
I loved William Weaver's update information. I received an email/voice mail almost everyday until my passport was delivered. It sure gives you piece of mind when you know the steps that are being taken & then when they are completed!
Obviously when you need to rush your passport renewal, you are in a bit of a panic. Rush my passport, was efficient, amazing on the phone ensuring that there were no delays with the US Passport Service, once all the documentation was delivered to them. Whey were exceptional at addressing my questions, real time, during the first call. And in keeping me informed each step along the way. - Thank you! We now have the kids passports and are ready to leave the country on our family vacation. I was not sure about that 1 week ago!
Expedited services guaranteed and Rushmypassport.com assists you every step of the way. Our representative, Alvin, was AWESOME and clarified any questions we had. (Thank you so much, Alvin)! We needed to get my daughter's passport in 6-7 days and we received it before that time frame. Would definitely use them again if needed!
This process can be an extremely stressful one and rushmypassport employees went above and beyond for me. I want to denote two employees that were particularly amazing - talking me through the process and working hard to make sure I not only had all the information I needed, but that things went my way as best as possible. Andi Thomas in the billing department proved exceptional - making my options clear and putting me at ease throughout the process. She additionally connected me to Angela Farmer, a visa specialist, who also spent extra time making sure I had all the information I needed. I was blown away by their care and attention to my particular case. I highly recommend both of these women receive recognition, a raise, or even a promotion - they are the only reason this process proved manageable.
Rushmypassport.com was my lifesaver. All the instructions were so clear and organized. The best part is that there are REAL people to talk to who patiently answer your questions and take care of whatever you need. Thanks James R. For taking my case and treating it as if this is the only one!
This is the third time if used the express service for kids or family members and I have nothing but positive things to say.
Services have always been on time of not early. Account managers walk you through every step of The process. The system updates are often and accurate. Lastly, every human I spoke to was kind, courteous and helpful.
They do a great job.
This was a high stress situation for me involving sending a high school student to London for an interview at Cambridge University.
Joe walked me through the process and made everything clear and simple. He also was very reassuring that we could get this done.
The passport is now in my daughter's hand two days before her flight!
Great company and great employees!
My close girlfriend recommended your service. She had used it in the past and assured me that my passport could be approved before our trip would start(one week). It only took 6 days from when I started the process and I received my Passport. The service was super fast, accurate, and greatly appreciated. Thank you for the emails and communications keeping me informed and most of all for coming through. What a relief it is knowing that my travel will be official. Looking forward to seeing Canada.
We needed a passport for my daughter to participate in a orphan mission trip to Haiti and rushmypassport.com made it happen! They were there to answer every question, provide additional information that I required to assure a smooth process and were friendly while doing so. We received an email progress report too at every step once the information was submitted. I would highly recommend this service.
Wonderful, I was very skeptical and unsure of the entire process when ordering my son's passport. This I s the best company I've ever done business with; ordering was easy, customer service reps are very knowledgeable and helpful. The passport even arrived on day EARLIER than promised. The State Dept. should hire your company to train their rude acceptance agents! Many thanks for a wonderful experience!
This service was fantastic from beginning to end. I was full of questions throughout the process, but every question I asked was expeditiously answered by friendly customer service representatives. They stepped me through the entire procedure, ensuring that everything was properly completed, and did so in a manner which did not make me feel like an idiot. Everything they promised was completed exactly on schedule. I would enthusiastically endorse rushmypassport.com to all my friends.
Just before leaving for a trip on a Saturday from a small town in northern Missouri, I realized my passport had expired. This service got my passport renewed and sent to me at a small town in northern Maine by the next Tuesday! It allowed us to continue, uninterrupted, with our vacation plans, which included New Brunswick, Canada. They kept me informed as the documents were shipped & processed. Great service!
I needed to get my passport renewed quickly for business purposes and found rushmypassport.com via a web search. After some independent verification of the reviews they posted I initiated my renewal through them, selecting the "Rush" option for a 5 - 7 business day turnaround. Everything was handled properly and the few questions I had were answered promptly. I would not hesitate to recommend them and will use them again when it is time to renew passports for family members.
I am going to Paris with my son and grandson. My passport expired 1 month after I would return. Someone mentioned passports must be good for 6 months out. Oh no! I had to renew ASAP. I'm so glad I found this company. My service rep was very patient with me, as he walked me through the process. What a great service. I now have updated passport in hand, and my trip is a yes, in a few days.
- Visit Website
- West Palm Beach, FL
- Edit business info
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members