business logo of RushMyPassport

RushMyPassportReviews 5,128

3.5

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

RushMyPassport.com is the #1 most trusted U.S. Passport Service. We save you time and a trip to the passport office. Our network of registered couriers nationwide are able to get your passport expedited in as little as 24 hours. The process is easy and quick. The moment you place your order it will be routed to one of our highly trained U.S. passport and visa specialists who will email you detailed instructions, passport applications and documents. Our proprietary software will track your order through the entire process. We can assist with applications for first time applicants, passport renewals, lost or stolen passport replacements, child passports, second passports and name and address corrections, We are proud to be voted the #1 service by The Wall Street Journal.


How would you rate RushMyPassport?
grey star
grey star
grey star
grey star
grey star

RushMyPassport Reviews Summary

RushMyPassport has a rating of 3.5 stars from 5,128 reviews, indicating that most customers are generally satisfied with their purchases. RushMyPassport ranks 1st among Passports sites.

This company responds to reviews on average within 7 days

Instant Feedback

1 review

We monitor reviews for authenticity

G S.
0 reviews
0 helpful votes
Follow G S.
Unfollow G S.
Share Review
Report Review

Excellent service everything went smoothly and all phases were explained so that I got my passport on time.

Date of experience: July 8, 2016
L D.
0 reviews
0 helpful votes
Follow L D.
Unfollow L D.
Share Review
Report Review

Excellent service
July 8, 2016

Excellent service - I received my new passport in 7 days! I will admit that I was skeptical about sending my passport away but I needed my passport quickly for a spur of the moment trip. I am very pleased with the service I received from rushmypassport.com. I would highly recommend this company if you need your passport in a rush!

Date of experience: July 8, 2016
Caleigh N.
0 reviews
0 helpful votes
Follow Caleigh N.
Unfollow Caleigh N.
Share Review
Report Review

I tell you what I could not have asked for better service! I had to call a couple of times with questions and the customer service was the bomb! Very polite and helpful! Then came down to getting passport and Jason Austin could not have done a better job! Terrific experience would definitely recommend this company!

Date of experience: July 7, 2016
Philip B.
0 reviews
0 helpful votes
Follow Philip B.
Unfollow Philip B.
Share Review
Report Review

I WAS SOMEWHAT RELUNTANT TO USE YOUR SERVICE BECAUSE OF THE COST. I SOON REALIZED THAT I JUST DID NOT HAVE THE TIME TO PULL IT ALL TOGETHER. RUSHMYPASSPORT WAS PROFESSIONAL AND THOROUGH AS WELL AS HELPFUL. I WOULD ABSOLUTELY USE YOUR SERVICE AGAIN AND REFER OTHERS TO YOU. THANKS AGAIN RUSHMYPASSORT.

Date of experience: July 6, 2016
Ann K.
0 reviews
0 helpful votes
Follow Ann K.
Unfollow Ann K.
Share Review
Report Review

I was kept updated as the process was underway. I received my passport quickly. If I had a question, I could talk to somebody live.

Date of experience: July 6, 2016
Robert C.
0 reviews
0 helpful votes
Follow Robert C.
Unfollow Robert C.
Share Review
Report Review

...
July 5, 2016

Date of experience: July 5, 2016
Logan T.
0 reviews
0 helpful votes
Follow Logan T.
Unfollow Logan T.
Share Review
Report Review

These folks delivered exactly what they promised, efficiently, professionally, and with sensitivity with a family discovering an expired passport at the last minute. We were seeking a passport for a child, we are also a family with three last names and children from prior marriages. They walked us calmly and confidently through the process. The passport arrived today, on time and in time for our family vacation.
Thank you Rushmypassport!

Date of experience: July 5, 2016
Samantha N.
0 reviews
0 helpful votes
Follow Samantha N.
Unfollow Samantha N.
Share Review
Report Review

Great job on answering all questions
July 4, 2016

Great job on answering all questions. Thank you great customer service.

Date of experience: July 4, 2016
Benjamin D.
0 reviews
0 helpful votes
Follow Benjamin D.
Unfollow Benjamin D.
Share Review
Report Review

I called on the 30th to find out when The passport would be delivered. The CSR said call if we hadn't received it by the sixth. It arrived the next day. It appears that the CSR did not have up-to-date information to relay

Date of experience: July 3, 2016
Jennca O.
0 reviews
0 helpful votes
Follow Jennca O.
Unfollow Jennca O.
Share Review
Report Review

Everyone was so helpful and told me exactly what to do--everything was perfectly smooth! Thanks!

Date of experience: July 2, 2016
Jesus M.
0 reviews
0 helpful votes
Follow Jesus M.
Unfollow Jesus M.
Share Review
Report Review

Totally professional, RMP
July 2, 2016

Totally professional, RMP
Has developed a system so precise that if you follow directions as indicated, chances of not getting your passport are null.

Date of experience: July 2, 2016
Robert W.
0 reviews
0 helpful votes
Follow Robert W.
Unfollow Robert W.
Share Review
Report Review

...
July 2, 2016

Date of experience: July 2, 2016
Lisa P.
0 reviews
0 helpful votes
Follow Lisa P.
Unfollow Lisa P.
Share Review
Report Review

I discovered my passport was expired and I panicked because I was traveling in less than three weeks and the US passport service could not guarantee I would get my new passport in time. I used the RushMyPassport service and had my passport back 5 days later! I couldn't believe it. I would recommend this service to anyone needing their passport quickly. Their customer service is fantastic. They are prompt, courteous, and professional. Everything is clear and easy to follow. They are very thorough and the whole process from start to finish was like clockwork. I liked the live chat option because they answer all your questions within seconds. My customer service representative was Jason Austin and he did a great job. This is truly a wonderful company to work with.

Date of experience: July 1, 2016
Emily M.
0 reviews
0 helpful votes
Follow Emily M.
Unfollow Emily M.
Share Review
Report Review

Johanna Jablon was extremely helpful
July 1, 2016

Johanna Jablon was extremely helpful- this was a stressful situation for us, and she really got it done. THANK YOU!

Date of experience: July 1, 2016
Dennis R.
0 reviews
0 helpful votes
Follow Dennis R.
Unfollow Dennis R.
Share Review
Report Review

It was great
July 1, 2016

It was great. Quicker than promised. Aime Figueroa did a great job.

Thank you

Date of experience: July 1, 2016
Michael J.
0 reviews
0 helpful votes
Follow Michael J.
Unfollow Michael J.
Share Review
Report Review

...
July 1, 2016

Date of experience: July 1, 2016
Manuela Z.
0 reviews
0 helpful votes
Follow Manuela Z.
Unfollow Manuela Z.
Share Review
Report Review

I thouroghly enjoyed my experience with rush my passport. The entire process was professional and straight forward and helped to ease my anxiety in what could have been a complete disaster for me. Everyone I spoke with was extremely helpful and supportive. I would use rush my passport even if I didn't need my passport renewed in a hurry. It was so much more pleasant than going through the post office!

Date of experience: June 30, 2016
Amy S.
0 reviews
0 helpful votes
Follow Amy S.
Unfollow Amy S.
Share Review
Report Review

I was having my passport renewed for an upcoming trip. Of course, I waited to long. Originally I ordered a longer service renewal time frame however I didn't have a chance to do the forms, etc. I received an indepth e-mail reaching out to me to help me get things done as they had concerns I wouldn't get my passport in time if I put it off. When I returned from one vacation to Hawaii I called and updated my service to RUSH. The agent on the phone was very professional and I got the forms in that day. Everything went smoothly, communication was great and the text updates were very helpful. My passport arrived with a week to spare. I hightly recommend using this company for any of your passport needs. I have used another service for my husband in the past and although there was no problem with it I didn't get the hands on service and communication that I got from RushMyPassport. Extremely satisfied.

Date of experience: June 30, 2016
Steven G.
0 reviews
0 helpful votes
Follow Steven G.
Unfollow Steven G.
Share Review
Report Review

Very quick
June 30, 2016

Very quick. Very professional.

Date of experience: June 30, 2016
Michael C.
0 reviews
0 helpful votes
Follow Michael C.
Unfollow Michael C.
Share Review
Report Review

...
June 30, 2016

Date of experience: June 30, 2016