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Royal Chess MallReviews 100

3.7

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Royal Chess Mall Reviews Summary

Royal Chess Mall has a rating of 3.7 stars from 100 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Royal Chess Mall most frequently mention and high quality. Royal Chess Mall ranks 1st among Board Games sites.

service
33
value
34
shipping
34
returns
13
quality
32
This company responds to reviews on average within 2 days

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Spain
1 review
2 helpful votes
Follow Karsten R.
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Amazing quality.
November 12, 2023

The very heavy well crafted and really beautiful chess board fits perfectly to my Leuchard's Cook chess figures which I bought a couple of years ago. Any normal tournament board would simply not have been worthy to such an impressive chess figure set. The Leuchard's chess figures are the most impressive and beautiful classic Staunton chess figures that exist, in my opinion and required a chess board of 60mm square size minimum but one that would be as luxurious and beautiful as the chess figures but without too much sophisticated embellishments either. In order to be complaint with tournament conditions or players who still need notations I ordered the version with notations. Wonderful craftswork! The overall chess set is now so beautiful and so bombastic at the same time, but also proper for tournaments (this was important for me) that it gives you an extra joy whilst playing but also an extra portion of respect to play an official game with this now absolutely stunning and perfectly matching chess set. For me the absolute 10/10 in the scope of a luxury Staunton-tournament-valid chess set.

Date of experience: November 11, 2023
Spain
1 review
0 helpful votes
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Buen producto
November 11, 2023

Piezas muy bien fabricadas y terminadas, peso correcto y cómodas para jugar. Tienen la base ancha y la altura es un poco inferior al estándar de casilla de 5 cm, buena relación para estudiar en casa.

Date of experience: November 9, 2023
Canada
1 review
0 helpful votes
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I am familiar with the original Henri Chavet chess sets from seeing them in use at the 1979 Montreal Tournament of the Stars, which I personally attended, and in the 1995 World Chess Championship (Anand and Kasparov). I own a smaller original Chavet set with 3.5 inch kings. This Royal Chess Mall reproduction uses better quality wood than my genuine Chavet set and the workmanship is actually higher quality than my original Chavet set. It arrived at my Canadian address in only about one week after ordering. The conformity to the original design seems to be very high. The only slight comments are that the heads of the pawns are a little too fat, and the bases of the kings are slightly smaller than those of the Queen's. They should be exactly the same size. They should also be flatter in profile. But these are very small differences. The dark pieces are very nicely finished in a mat dark oxblood red-brown very close to the original, and actually nicer than the original in my opinion. The condistency of the wood turning and carving is very high, demonstrating excellent workmanship. The pieces are perfectly weighted - just enough but not too heavy, as a lot of modern sets are. I like this. So...this set is an excellent buy if you like the Chavet style pieces. Congratulation to the artisans who produced this set.
In photos the Royal Chess Mall pieces are on the left, with original Chavet pieces on the right. The original pieces are a smaller size, and a slightly different design.

Date of experience: September 24, 2023
Texas
1 review
0 helpful votes
Follow Brush C.
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Doesn't Disappoint
October 12, 2023

This is my second purchase and wont be my last. The chessmen are amazing and look great on my analysis board. The hand carved pieces add such a beautiful accent that turns heads at the coffee shop. Thanks Royal Chess Mall for such excellently carved pieces.

Date of experience: September 23, 2023
Canada
1 review
0 helpful votes
Follow Jessica C.
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The wooden chess pieces are more then what I expected. Great quality and I love the size, shape and style of them. Arrived quickly and packaged well.
The only thing I would like differently is if the felt bottom was a nicer quality. I may end up changing that myself.
But overall very happy.
Thank you for providing what you promised.

Date of experience: July 31, 2023
GB
1 review
0 helpful votes
Follow Kevin T.
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I really like the improved French lardy made by RCM. Have bought the Chavet, Durbvnik and their Prestige chess set but this one is my favourite.
They got the proportions bang on. A very accurate reproduction indeed.
The walnut staining looks stunning. Highly pleased with the outcome.

Date of experience: July 28, 2023
Texas
1 review
0 helpful votes
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"The Global Gambit"
July 27, 2023

It is a remarkably beautiful chess set. It looks splendid and feels smooth to the touch, finely polished. The craftsmanship is elegant, being handmade, and the minor imperfections add to its uniqueness.
I requested specific requirements from the sellers for packaging and shipping, as it was an international delivery, and I wanted to ensure its condition. They complied with my request, and I would definitely purchase another set.

Date of experience: July 26, 2023
Germany
1 review
0 helpful votes
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The Harrwitz Staunton 3.5" chess pieces are fantastically crafted and play beautifully on my 2.375" square board. The delivery was very fast and the service from RoyalChessMall is outstanding.

Date of experience: July 20, 2023
GB
1 review
0 helpful votes
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The soviet chess set delivered to me in due time. Very well constructed and makes a great gift for my chess loving brother.

Date of experience: July 9, 2023
Poland
1 review
0 helpful votes
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Fasted delivery!
July 9, 2023

Handsome set of Luxury chess pieces, board and Box. (American Staunton Chess Set with Rosewood chess board and Box)
Delivered as promised in due time.

Date of experience: July 9, 2023
Illinois
1 review
0 helpful votes
Follow Bruce K.
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Extremely delighted with my imperfect chess pieces. Bought myself their northern upright set of chessmen and cannot find a single fault in it. Maybe they accidentally sent me a perfect chess set or whatever is their standard of checking. In any case, couldn't be happier. Super Set and Super Happy. Delivered pretty fast.

Date of experience: July 9, 2023
Minnesota
1 review
0 helpful votes
Follow Kyle F.
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Excellent price to craftsmanship ratio. The padauk wood is beautiful. Very minor flaws but expected when hand made. Accurate when described as triple weighted, they feel great to move around the board. I've read certain cuts of padauk can develop white oil "dust" over time but so far my pieces are as they were on arrival. I might pick up a nice little analysis board from here for my desk too!

Date of experience: May 19, 2023
West Virginia
1 review
0 helpful votes
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Happy customer
May 16, 2023

I received the Hungarian style chess pieces fairly quickly, i.e., less than two weeks after I ordered them.
The chess pieces were just as they appeared on the website and exactly what I expected and wanted. This style of pieces is a little out of the ordinary. This makes them distinctive enough to be interesting without departing from the traditional Staunton pattern.
I think the chess pieces are very attractive and I love playing with them. I have received several compliments on the pieces. I especially like the knights!
I am happy with the service and the product.

Date of experience: May 16, 2023
GB
1 review
0 helpful votes
Follow Danny V.
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Reading this will save you time and money otherwise like myself, you will be left with sub standard quality pieces along with some of the worst customer service you will experience as it is virtually non-existent. Please see the photos for the inadequate quality of some of the pieces, the storage box which is not the right size to hold the pieces it is supposed to.

I also received no response after an initial email requesting for pieces to be exchanged and to resolve the storage box issue. It was only until I sent a 2nd email 4 days later to say I've had no reply and I will submit negative reviews that I then received a very short email apologising for delay in response and they will look into it. 9 days later there is still ZERO response or follow up. I have been patient but now is the time to warn others as to not have to go through this appalling company that you'd expect would provide a good service for the premium prices they charge.

So if you want to receive faulty chess pieces that are inconsistent which means some badly finished pieces thrown in, a storage box that doesn't hold pieces after lifting the box upright, bad to non-existent customer care or replies, then good luck with this company. There are many other better options out there or pay less for this standard of quality.

Reopened box after standing secured box upright without actually moving around yet many pieces fell out!
Lower level slightly better but still pieces are dislodged without much movement or force.
Scratched and discoloured rook, the one on the left is great but not all pieces are of good quality finish!
+3
Date of experience: April 25, 2023
Sidharth K. Royal Chess Mall Rep
over a year old

Hello Danny

We regret the unpleasant experience with our company. However, we think that the review is scathing and unfair.
The issue in the rook is miniscule and due to handmade nature of the item, the QC might have overlooked it. However we have already offered to replace the same. The chess box you have purchased is a generic chess box made to pair with chess pieces from king height 4.2 inches to 4.7 inches. This is not a customized chess box.
Therefore some of the slots may have been a bit loose to store some of the pieces.

We understand that this may not be satisfactory for you and you can return the chess box.

As we check, our team is already in touch with you to resolve your queries.
You can get in touch with them via email sales@royalchessmall.com

1 review
0 helpful votes
Follow Sam C.
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Great Chess Pieces
April 1, 2023

Product was as-advertised, very happy with my purchase!

Date of experience: April 1, 2023
California
1 review
0 helpful votes
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Excellent quality and great price. The shipping was fast and the pieces were all individually wrapped ensuring no damage.

Date of experience: March 11, 2023
Spain
1 review
0 helpful votes
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Todo ok
March 4, 2023

Muy buenas piezas a un precio razonable. Las de 3" son ideales para un tablero de 40x40 cm

Date of experience: March 4, 2023
GB
1 review
0 helpful votes
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Great Little Chess Item
March 4, 2023

Great Chess Item... I could not have been more surprised...

Date of experience: March 4, 2023
Singapore
1 review
0 helpful votes
Follow Lorna C.
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Lots of small imperfections with the product including latches not closing, dents in wood and misprinted dice. Despite a month of chasing they hardly returned my emails. The price was very high for item so extremely disappointed.

Date of experience: March 1, 2023
AE
1 review
0 helpful votes
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Excellent
January 10, 2023

Excellent quality of workmanship and materials, very good packaging. Nice feel and chunkiness of the board is a pleasure to hold and behold.

Date of experience: January 9, 2023

From the business

Royal Chess Mall is an online store for handmade chess sets and mind-bending games, hand-carved in the heart of India by award-winning sculptors. Our high-quality pieces are made from exotic woods and fine metals, carefully sculpted down to the smallest detail, turning into true pieces of art.


royalchessmall.com
Claymont, Delaware, United States
+64