Ross-SimonsReviews 13,307

Was fun, hope the product is this great. Great, wow gotta do 50 characters?

I am very pleased with what I have received purchased

Thank you

Love the selection and prices. So easy to shop too. Love the site's functionality--ability to filter, select, save, buy.

If I can do it anyone can. It's going to look awesome and I can wear it with anything...

Lots of info, easy to navigate. I especially liked seeing the product on a model, and the rotating pictures.

The ring was supposed to be sterling silver but it looks like stainless steel!
Disappointed.

Don't fall for the photos. Cheap- poor quality items. 30 day return policy hidden in fine print somewhere. Customer service quickly emails you and makes you feel like they will return the item but it's only to get you on the phone to up sale you on a VIP membership. Steer clear of this place and don't fall for the Facebook ads. If you are accustomed to shopping at quality establishments, this is not your place.

One item good out of eight
I have so many things I could say about this place but I will stick to the current item my husband ordered it for me on 5 February the entire site said will be there guaranteed by Valentine's Day today is the 16th it said it's been sitting at the post office for 10 days called my post office and they don't have it talk to the representative and she said it's because he did not specify the 14th I said where is it as it's obviously lost the girl said I must wait at least until the last day of February seriously how many people you know when their item is lost are told they have to wait why would I wait on something that has been lost through no fault of my own plus they want me to buy another item I wouldn't buy item from them again if my hands were held above to burning coals

Purchased one year ago. It looked beautiful. My wife wore it a few times and lost a link attaching to the clasp. I was concerned. I took it to a local jewler who keeps a staff dedicated to repairs. They evaluated it and had to tell me it couldn't be fixed because the links were hollow and very, very thin. The bracelet was super delicate. In other words it was virtually impossible to wear without destroying it in short order. So as a year has passed I'm thinking about it, disgusted. My pained advice: Don't buy anything substantial online from this company.

I sent back two bracelets. I received credit for only one. They 'said' I only returned one?! There's no way I can prove I sent back two but I am 100% sure a mistake was made on their end, not mine. I was told to make a claim at the post office. Why on earth would I make a claim, have the post office pay for their error or, frankly, theft. They want me to steal from the post office to rectify their error?

I am so frustrated I don't know what to do. This wasn't my first purchase with Ross Simons but if memory serves, it was my first return. I was so upset when I spoke with their CS I lost my temper and feel badly about that... she hung up on me, I understand, I would have too if I had heard me. However, I know I did nothing wrong yet feels as though I'm being punished... it hurts... even at my age.

My loss is approximately $55.00. Not a huge amount. I guess I'll have to rationalize the loss as a huge lesson learned. From now on, I will take photos of the inside of a box and the outside too before shipping a return. I now have to figure out how to get rid of that gnawing feeling hovering about my once good mood.

I've tried several times to include a photo of my receipt.

I ordered a pair of earrings for my wife's birthday. They never showed up. Ross-Simons told me I had to wait 21 days before they would do ANYTHING. They told me to contact UPS, the shipper. Tried that. UPS told me to talk to the Post Office as they delivered the package to the Post Office. Post Office told me to talk to UPS. You see the problem? Ross-Simons so-called customer service told me to wait 21 days and try again. Totally unhelpful. So, if you want your packages to arrive in time for your loved one's birthdays, DO NOT order from Ross-Simmons. They don't care, it is not their problem. Once they get your money, they are done with you. I gave them one star, because zero stars was not an option. Awful company. Awful experience.

Bought a 18k gold over sterling multi-link layered necklace from Ross Simon that they said was 100% guaranteed (Made in Italy).
The first time wearing it I noticed the darkened tone (wasn't shiny)... A WEEK later, the necklace was gone! TARNISHED... Made in Italy!

I have shopped at Ross-Simons for about 45 years. I feel confident each time I order I'll get good value for my money. If you can't afford 14K gold, then they have gold vermeil for sale which looks beautiful. I still have my old jewelry from decades ago and it still sparkles. I still wear it all

Cheap, rusty jewelry that tarnishes and breaks easily, plus horrible Customer Service dept tries every trick possible to not refund or replace their low quality jewelry

OMG WHAT A DISAPPOINTMENT! I BOUGHT A PAIR OF 14KT YELLOW ITALIAN GOLD EARRINGS! THEY ARE LIGHTER THAN THE GOLD SHAVINGS U PUT ON FOOD! THEY ARE LIGHTER THAN AIR NO EXAGGERATION! IF U WERE TO TRY TO SELL THESE BACK THEY WOULDN'T EVEN BE WORTH 1 DOLLAR! WORST QUALITY OF GOLD I HAVE SEEN IM MY ENTIRE LIFE OF JEWLERY SHOPPING! ROSS AND SIMONS ARE STRAIGHT UP GARBAGE! U CAN FIND GOLD PLATED JEWELRY OF WAY BETTER QUALITY THAN THE GARBAGE THESE PEOPLE SELL! THEY SHOULD BE ASHAMED OF THEMSELVES! AND IF THEY KEEP SELLING THIS GARBAGE THEY PORTRAY AS GOLD THEY WILL BE OUT OF BUSINESS BEFORE YOU KNOW IT! I AM MAD AT MYSELF FOR CHECKING THE REVIEWS AFTER PURCHASE! THEY ARE ON THE BETTER BUSINESS BUREAU SITE AS WELL! NOOOOOOO GOOD! STAY FARRRRRRR AWAY FROM THIS COMPANY! LET'S SEE HOW THE PROCESS OF GETTING MY $325.00 REFUNDED GOES! UGH

Ross-simon took my money and waited 4 weeks before they email me asking for a second payment before they would send the chrismas gift for the love of my life. Ross-simon is the worst company I ever felt with they will steal your money and say they didnt. My bank say they did take the money so y'all have be careful. $56.17

Ordered a ruby necklace and the ruby was crumbling away, returned it and order one of higher quality, they emailed me to say it was sold out so I order from a different store. They charged my card for the "sold out" item, so I called to confirm the item was sold out and to confirm cancellation. Two days later they sent a shipping confirmation on the "sold out" item, so now I have to return it, meanwhile they're holding $700 on my card for about two weeks. Two phone calls with customer service yielded zero effort to prevent this from happening. It's like no one really cared.

I'll sum it up with a message that I left directly for Ross and Simons:

"Wow! You guys are criminals. I've been closely following prices in your catalog and online and you guys claim to reduce prices when you actually INCREASE THEM. I even looked back at my own order history and caught you! I got item ******* at the "super deal" of $149. And now you guys are listing it at $249 as a supposed "clearance". Hahaha. Oh my god! I am absolutely done shopping with Ross and Simons! And I'm going to write reviews on other sites to explain what I've seen!"

Y'all, that is just ONE EXAMPLE of suspect pricing. There are many others I've caught, over time.