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Ross-SimonsReviews 13,017

4.7

From the business

Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...


ross-simons.com
Founded in 1952
Cranston, RI
+39
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Ross-Simons Reviews Summary

The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.

This summary is generated by AI, based on text from customer reviews

service
1,353
shipping
50
quality
11,469
This company responds to reviews on average within 2 days

Instant Feedback

61,109 reviews
Pennsylvania
3 reviews
0 helpful votes
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I've ordered several times now from R-S and find the website usually very helpful with descriptions of the jewelry. My latest order included a magnetic clasp/safety chain accessory for an antique bracelet I've had for many years. Unfortunately the loop and hook ends of the accessory don't fit the ends of the bracelet--are too small in diameter to attach to the bracelet. I can use the accessory on another bracelet, but I'd like to have known the diameter size before I ordered.

Date of experience: May 9, 2022
Texas
1 review
0 helpful votes
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It was arrived promptly as a beautiful graduation gift for my granddaughter!

Date of experience: May 9, 2022
Massachusetts
1 review
0 helpful votes
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Turquoise ring
May 9, 2022

The customer experience was great, however the ring I received was not a good one for my fingers. I felt the pictures could have been better to show the proportion of wires in the ring. They were thinner than I expected and therefore I'm returning it.

Date of experience: May 9, 2022
Nevada
1 review
0 helpful votes
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Description needs more details.
May 9, 2022
Updated review

Description did not disclose the size of the cross on the necklace. The actual is smaller than I thought.

Date of experience: May 9, 2022

Difficult to check out
May 29, 2022
Previous review

Difficult to check out. Too many intermediate popups.

Date of experience: April 29, 2022
Maryland
1 review
0 helpful votes
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Wrong spelling on merchandise
June 8, 2022

I ordered an necklace and earrings and the initials supposed to have been "TAT" and instead of it being what I ordered the product came "TTA" so I'm very unhappy with how much money this was and it was incorrect

Ross-Simons attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2022
Barbara J. — Ross-Simons Rep
over a year old

We accept returns on customized pieces and corrected the pieces for you. One of our representatives called to confirm the new pieces were perfect.

California
2 reviews
0 helpful votes
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Beautiful ring.
May 9, 2022

The gold is a bit brighter than expected. The blue topaz stone is eye catching! I will enjoy wearing the ring when I go out. It's not an everyday ring. Fits well. I'm happy!

Date of experience: May 9, 2022
New York
2 reviews
0 helpful votes
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Good job
May 9, 2022
Updated review

Sad item not in stock would have preferred gold. Not anymore to say

Date of experience: May 9, 2022

Sad item not in stock
May 31, 2022
Previous review

Sad item not in stock

Date of experience: May 1, 2022
New York
1 review
0 helpful votes
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Longtime Customer
May 9, 2022

I love the selection at Ross Simon's and I can always find something within range to meet my gift buying needs.

Date of experience: May 9, 2022
South Carolina
1 review
0 helpful votes
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Nice ring.
May 9, 2022

Overall it's a nice ring. The larger stones are milky in appearance but the smaller diamonds sparkle.

Date of experience: May 9, 2022
North Carolina
1 review
0 helpful votes
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Simply awesome
May 9, 2022

No complaints. Great customer service. Amazing number of options. Huge price range. Fits many budgets.

Date of experience: May 9, 2022
Illinois
2 reviews
0 helpful votes
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Beautiful Piece!
May 9, 2022

I've purchased a few items from Ross-Simons but this recently piece is the most beautiful yet. It was a gift for Mother's Day and very well received.

Date of experience: May 9, 2022
Florida
2 reviews
1 helpful vote
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Pretty necklace
May 9, 2022

I wanted a sapphire pendant as a gift for a friend. We are sailing buddies so I found that sailboat appropriate.

Date of experience: May 9, 2022
Louisiana
1 review
0 helpful votes
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Pearls
May 9, 2022

Quick response quick delivery and product beautiful

Date of experience: May 9, 2022
Indiana
1 review
0 helpful votes
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Earrings
May 9, 2022

Just as I ordered. Arrived sooner than expected. Easy process.

Date of experience: May 9, 2022
New Jersey
1 review
0 helpful votes
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Satisfied customer
May 9, 2022

Quick delivery and quality of items purchased. Great catalog to purchase gifts for any occasion.

Date of experience: May 9, 2022
California
3 reviews
0 helpful votes
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Great value for the money! Exactly what I was looking for.

Date of experience: May 9, 2022
New York
1 review
0 helpful votes
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Fine jewelry
May 9, 2022

Our purchase was delivered timely and was a big hit for the Mother's day holiday - thank you

Date of experience: May 9, 2022
Florida
1 review
0 helpful votes
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Satisfied customer
May 9, 2022

Beautiful jewelry and fair prices. I have bought quite a few pieces of jewelry from Ross Simons and have never been disappointed.

Date of experience: May 9, 2022
New York
1 review
0 helpful votes
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I think it's just rude and nervous. The surveys that you sent. I buy a product from you and then do you want me to do focus group.

Date of experience: May 8, 2022
Indiana
5 reviews
0 helpful votes
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Fun and easy, love looking through your catalogues

Date of experience: May 8, 2022