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Shop Ross-Simons for the finest collection of fine jewelry, gifts and more since 1952. 100% money back guarantee on every item, every order, every day. Choose from an incredible selection of jewelry and gifts at unbeatable prices. Ross-Simons fine jewe...
Ross-Simons Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and variety of jewelry, as well as fast shipping and reliable service. Many reviews highlight satisfaction with the purchasing experience, including ease of ordering and attractive packaging. However, some customers expressed concerns regarding product sizing and the accuracy of descriptions, particularly for certain items. Additionally, there were mentions of delayed deliveries and issues with returns, indicating a need for improved clarity in product details and customer support. Overall, the company is well-regarded, though there are areas for enhancement in communication and product consistency.
This summary is generated by AI, based on text from customer reviews
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Just as cute as the photo. I love my little dog dog pin/pedant but was disappointed that the chain did not come with it as was pictured.
I was disappointed in both purchases. The earrings are very pretty, but quite a bit smaller than depicted.
The ring was quite a disappointment. The aquamarine was extremely pale, hardly any color at all, not at all like the picture. All the reviews online said the same thing. Not sure if I will keep it. I will not recommend Ross-Simon again.
Many nice items reasonable price my wife has always wanted one. It is a surprise.
One of the bracelets was not included in the package. However it was listed on the packaging slip enclosed. I sent two emails to customer service with no reply. I called and found out through the conversation that first they would reorder and then, said it was out of stock.
Great Quality I get a lot of compliments on this ring. Bought one for my daughter also. She loves it.
The object I purchased was absolutely beautiful and beyond my expectations. I m sure the person I purchased it for will be very pleased with it
I have ordered multiple times from Ross. The jewelry is quality and the delivery is timely.
Always find something I am happy to give as a present. Good online service
I ordered these pieces based on what I saw in the catalog and online. What I received was WOEFULLY NOT what I was expecting. It looks cheap and chintzy.
I ordered this ring as a Christmas gift for myself. Just a little something to hear to wear on either hand.
Ordering was easy and I received it very quickly.
The pictures on the website do not do this ring justice at all!
I decided to be bold and buy myself a ring for Christmas. The price was amazing and, when it arrived, I was blown away by the quality. It is truly my most beautiful piece of jewelry and I have received many compliments on the ring.
It cost me $25 to return a pendant that was not as the picture portrayed. The picture had vibrant color but the actual pendant was almost colorless. I also returned earrings I got to go with the pendant and a ring that couldn't be sized down. Most companies pay for the return cost. I was shocked that RS doesn't when these products need insurance because of their value. Beware!
The CZ and sapphire bracelet exceeded my expectations. The color of the stones was realistic & beautiful. The quality and fit were perfect. I'll certainly purchase more & in different colored stones.
Site is easy to navigate. It was easy to set appropriate filters to narrow the search for items that were of interest to me.
Website could be a little easier to navigate. Overall a great experience.
Cross was in stock, and price was as advertised which was below other competitors pricing. Delivery was on schedule as promised. Text updates were accurate. Thankyou!
Gift from husband gift from gift from husband gift from gift from husband gift from husband
Purchased a bracelet for my wife for Christmas. I hope she likes it but I am not impressed at all.
We regret to learn the Bracelet from order was not as expected for you. We always hope you love the item you receive, but If for any reason you or your wife are not 100% satisfied with your purchase, we do offer a holiday returns policy for item purchased now through Christmas. The piece can be returned through 1/31/25. Returns are easy to set up online and our team can be reached 24 hours a day, 7 days a week at (800) 835-0919 for assistance. We are always happy to assist. We appreciate your feedback.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We regret to learn of the issue with a missing item. Our Customer Service Team responds to all messages generally within 4 hours of receipt of emails at our customerservice@ross-simons.com address. Due to holiday volume, it may take little longer this time of year. We were unable to locate an email from the email address provided. Customer issue was resolved and private message sent.