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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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Tennessee
1 review
0 helpful votes
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Great gifr
June 4, 2023

Took longer than anticipated to receive. However, the gift is beautiful.

Date of experience: June 4, 2023
California
1 review
0 helpful votes
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Arrived Damaged
July 4, 2023

Product arrived damaged and they refuse to give me a refund. Stay away from this site and their products!

Date of experience: June 4, 2023
Missouri
1 review
0 helpful votes
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Okay product
July 4, 2023

Part of the white frame looked a little rough, the edges didn't align and almost looked dented.

Date of experience: June 4, 2023
Florida
1 review
0 helpful votes
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LATE
July 4, 2023

Terrible came 3 weeks late after Mother's Day. Said it would be before Mother's Day when placed order.

Date of experience: June 4, 2023
Minnesota
1 review
0 helpful votes
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Disappointed
July 4, 2023

Website functionality was good. Delivery time was multiple days over the 5-8, though it was an estimate, I guess. The layers of wood from my product (which I received about two weeks ago, and have not touched since) are already coming apart. I'm going to have to use wood glue to put them back together. For this to come apart after two weeks, I feel as if I've wasted money. Never shopping on this site again.

Date of experience: June 4, 2023
New York
1 review
0 helpful votes
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Negative
July 4, 2023

I ordered the flower box for Mother's Day but never received it. They omitted the apt Number in the shipping label and as a result, The package was returned to sender. They offered to resend the box for an additional $15. When I asked for a refund, Rosefeels refused to give me a refund.

Date of experience: June 4, 2023
Tennessee
1 review
0 helpful votes
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Pretty pot
June 4, 2023

The pot came just as described! I hope my daughter loves it. It does take a while for shipping so keep that in mind when ordering.

Date of experience: June 4, 2023
Maine
1 review
0 helpful votes
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Broken
June 4, 2023

When I got my order it was really pretty and my mom and me loved it but it does have a big crack in the wood so my mom can't stand it up.

Date of experience: June 4, 2023
Texas
1 review
0 helpful votes
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Awful
July 4, 2023

Just never could get ahold of them. It took over 3 weeks to get and paid expedited shipping and they would reimburse for that and the item was super cheaply made.

Date of experience: June 4, 2023
Virginia
1 review
0 helpful votes
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Mother's Day gift
June 4, 2023

My mom was so happy when she rec'd her Rosefeels picture. When I called my mom was crying because she was so happy. My name and sisters name was spelled correctly. I will be using site again.

Date of experience: June 4, 2023
Pennsylvania
1 review
0 helpful votes
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Buyer beware
July 4, 2023

Make sure you check the dimensions on the products. And DO NOT pay for expedited shipping. It's not worth it and it still took a week for 3 day shipping.

Date of experience: June 4, 2023
Florida
1 review
0 helpful votes
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Damaged goods
July 4, 2023

Extremely disappointed. Items arrived damaged. I did not place order it was a gift. Items not what buyer thought. Very expensive for what was received.

Date of experience: June 4, 2023
Florida
1 review
0 helpful votes
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Scam
July 4, 2023

I never received a product. I ordered it in April we're now in June. They said they were going to send it to me the fastest way possible. When I still haven't received it I looked into the company. I saw several other people that had said they never received their merchandise. I'm very disappointed it was supposed to be for a Mother's Day gift.

Date of experience: June 4, 2023
California
1 review
0 helpful votes
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Very late arrival
July 4, 2023

The product itself is beautiful and I love it however, I paid for 2 day shipping and expedited processing and my order took over a month to arrive. When I received the tracking information, it informed me the package would not arrive for 2 more weeks which is not what I paid for. Very disappointing but the product itself is very nice and beautiful

Date of experience: June 4, 2023
Indiana
1 review
0 helpful votes
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Shipping misleading
June 4, 2023

Great product. Smaller than I thought. The shipping took almost a month. Didn't ship in 4-8 days like stated. Very gracious and good to work with business anyway.

Date of experience: June 4, 2023
New Jersey
1 review
0 helpful votes
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Horrible. Never would I recommend to anyone. Wish I never used myself.

Date of experience: June 4, 2023
Massachusetts
1 review
0 helpful votes
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Very Late!
July 4, 2023

Difficult to reach anyone. Arrived way late when it said 3-5 business days. Overpriced and misleading.

Date of experience: June 4, 2023
Illinois
1 review
0 helpful votes
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Took a month to arrive
July 4, 2023
Updated review

I ordered a gift for Mother's Day. It is June 3rd and I still have not received it. I emailed several times to ask for a refund and they kept replying that they would give me $7 for the inconvenience but refused to cancel my order and refund me.

Date of experience: June 4, 2023

Excited to see this
April 30, 2023
Previous review

Excited to see this

Date of experience: April 30, 2023
Maryland
1 review
0 helpful votes
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My review
July 4, 2023

My experience was long cause I thought it would get here sooner

Date of experience: June 4, 2023
California
1 review
0 helpful votes
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Unresponsive until I filed a claim with PayPal, extremely late shipping the item, did not follow directions once we were in contact. The item itself does seem nice and they say they are making it right, we shall see.

Date of experience: June 4, 2023