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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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Took a lot longer than I expected for it to arrive, but my mom loved it. She showed it to her friends and they wished their Mother's Day gift was as nice as hers…
The worst! Took forever to come in charged me double shipping and when it arrived was broken!
Very bad experience! I paid $25 for rushed shipping and got my flowers 3 weeks late.
It's been over 4 weeks with no communication unless I reach out and keep being told to wait just a few more days and I still haven't been given a tracking number nothing to do with the status of my order really unsure if I'll ever get it honestly wish they had a better system here. The price wasn't that bad and paid extra for it to be expedited in 3 days after shipping but I have no idea what's going on with my order right now.
Ordered a pendant with birthstones for my girlfriend for our anniversary. I paid $25 extra for expedited shipping, which they claimed it would only take 3 days. It's been over a month now and I have gotten no help from the carrier or Rosefeels. Package is lost and they just keep telling me to wait, would not recommend if out of country.
Horrible. Sucks. Still waiting...,and waiting and waiting
It took a little long and i wasn't responded to fast but my item came in and it's SO adorable!
Item took weeks to come in even after paying expedited shipping fees. Once it arrived the frame was broken. The flowers and background in the frame were all uneven and falling out.
Not so good shipping but overall awesome shopping experience
The name read Cole on my receipt I clearly say Colton. I've ment to send an e mail but haven't had the chance.
If I could give no stars I would! This company is a complete scam. I've been waiting MONTHS for an item they claimed I would get within two weeks. You can only speak to them through email and they same the same thing over over. "Your order is in urgent production" I even paid for expedited shipping and after complaining enough they finally refunded that money since i STILL haven't gotten my orders. I've already told them if I don't get my order soon I'll be asking for a full refund and of course I haven't heard back from them since.
I placed an order for Mother's Day on April 14,2023. Shipping was noted as 7-10 business days. Fast forward to May 30th and no product has been delivered. Several emails checking on status and always told the same line. We are so sorry, we are so busy, we are working on your order. I finally canceled my order and I did receive my refund.
Ordered them for Mother's Day 5 weeks ago. Still haven't received them.
I ordered a plant with the names of me and my siblings on the pot. It was to be delivered to my mother for mother's day. She has not received it yet. After my order I jept getting text saying I had to pay a duty tax but there was not indication that this was connected to RoseFeels. And an email sent to find out made no mention of a duty tax. Also, ther was no clear indication of how long it would take for the product to be created and then shipped.
It made it in less than a month I ordered it for my mom and put 4 names I got the smallest option and it was the perfect size you can tell how much effort they put into making them and I couldn't be happier with the result!
I never received my order. They will not contact me back. Don't order from here.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members