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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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It took almost 3 weeks to get it and after a week it is already coming apart
Do not order from this company, you will not receive your order. They will continue to string you along.
Ordered in April for Mother's Day even paid the extra shipping to get it in time. It is now June 17th and I have still not received it.
I bought this vase in May and it took a month and a half to get even though it said 5-7 days. The letters that were printed in the vase were wrong. Customer service doesn't speak English so they would not give me a refund after weeks of contacting them. Highly advise not to purchase anything from this company
My product came 3 months late! I paid for a 2 week delivery! It also came broken! DO NOT BUY FROM THEM
I placed an order via the website for a standard product with no customization. After paying nearly $65 for the product, the site said it would be delivered in 10-14 days. I ordered in time for a birthday at the end of May but here it is June 16th and I still do not have it.
After a few email correspondences, come to find out, the "factory" neglected to make it and it would be put on rush. I found it odd that every response I got was 2 or 3 in the morning and then dug in a bit and found that the company that made it (and the person I was emailing with) was in China. WHAT?!?!?! Then, I discovered the foreign transaction fee on my account.
If something is being made in China and shipped from China, I would like to know this... I would have done something else.
They are offering a token amount back but I have asked for a full refund... no dice. Then again, what do you expect from someone located in another country... I guess service is not important there at all... never again will I order from Rosefeels.
I did not receive my order until 2 months later!
Frame was broken! Order did not look like the photos online! Save your money and Don't order anything from here..
I ordered an urn necklace got a regular one and it is made way differently then the picture shows. I don't want to return it because it has my mom's picture on it and the thought of her picture being thrown out hurts so I'm stuck paying over$40 for a necklace im not happy with and still have to buy a new one so I can put moms ashes in.
I ordered around Mother's Day so I'm sure the number of custom orders was outrageous but it was supposed to be shipped within 4-8 days and wasn't until day 10. The pillowcase is absolutely perfect and I love it!
Shipping takes about 2 weeks but it's worth the wait my girlfriend loves it
I placed an order shortly before Mother's Day (granted I knew that it wouldn't be here by Mother's Day) but when I had questions about shipping & when my order should arrive they explained everything to me & got back to me immediately! Product came out very nice& overall it was my first experience with RoseFeels & I plan on coming back to do more shopping!
Never received my order which was for Father's Day and no one has responded to me yet as to where my order is. I'm extremely frustrated and disappointed!
Very happy with product. Took longer than I expected, but it was a custom order.
Love the bracelet but I it's tight around my husband's wrist. And I got the biggest size
I was horrible I will never order anything from you ever again. I ordered the gift 15 days before Mother's Day and didn't get until 15 days after Mother's Day! When they said it would arrive in 7 days!
It took a long time to get here but otherwise there was no problem
When I placed my order it was not apparent how long it would take to make it. I ordered and paid for expedited production and shipping. Once I realized I missed my target date I contacted the company to just use standard shipping and they were unresponsive. In a nutshell the customer service was poor but the product appears nice.
I have been waiting for my package over a month now. This was suppose to be a wonderful mother's gift to my mom and when I opened my package today, Wednesday, June 16th, 2023, the frame was damaged/cracked. I'm very disappointed.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members