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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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California
1 review
0 helpful votes
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My review
July 24, 2023

Shipping took longer than stated on purchase order and I had to reach out to determine delivery date instead of supplier reaching out. Product is in good shape and is of good quality.

Date of experience: June 24, 2023
Alabama
1 review
0 helpful votes
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Never received my order
July 24, 2023

I never received my order. I emailed them a couple times and only heard from them one time and their response included a follow up from them and I never heard back.

Date of experience: June 24, 2023
Hawaii
1 review
0 helpful votes
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I ordered the PERSONALIZED DAD AND KIDS FIST BUMP WITH NAME ENGRAVING WOOD SIGN FOR FATHER'S DAY HOME DECOR in May 24,2023. It is now 6/23/2023 and I still have not received it and it totally passed Fathers Day. I keep on getting emails apologizing and also asking if I received it. The answer is no, I have not received it I tracked it and it is still in Transit in China.

Date of experience: June 23, 2023
Kansas
1 review
0 helpful votes
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Just ok
June 23, 2023

I got what I ordered just fine. Shipping took forever. But the product looks cheaply made. Kind of disappointed.

Date of experience: June 23, 2023
Florida
1 review
0 helpful votes
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QR Code Plaque
July 23, 2023

Ordered the product over 1 month ago, still have not received it. We ordered it thinking it would take max 2 weeks, going on week # 5 now and still waiting for it :(

Date of experience: June 23, 2023
Ohio
1 review
0 helpful votes
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I did not want to use Pay Pal but was charged by Pay Pal anyway. Your check out process is not clear!

Date of experience: June 23, 2023
Michigan
1 review
0 helpful votes
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Was sent wrong item
July 23, 2023

I was sent the wrong item although I got charged for the other item that I was not send

Date of experience: June 23, 2023
North Carolina
1 review
0 helpful votes
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Dont press purchase!
July 22, 2023

Delivery was waaaay late from the expedited service i paid for. Had i known it was literally shipping from china i wouldnt have bought it. The product itself was cheap, not as in price, but in substance

Date of experience: June 22, 2023
Missouri
1 review
0 helpful votes
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Shipping
June 22, 2023

Extremely slow shipping and shipping day changed multiple times but the product is very good quality can't complain about that

Date of experience: June 22, 2023
Illinois
1 review
0 helpful votes
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10th Anniversary Keepsake
June 22, 2023

Easy and streamlined; beautifully designed, sturdy build

Date of experience: June 22, 2023
Washington
1 review
0 helpful votes
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I ordered a flower pot with my mom's grandchildren's names and birth flowers for Mother's Day on 4/23/23. According to the website's process/ship times, this allowed plenty of time to be delivered prior to Mother's Day. After waiting 11 days, I emailed the company to see why it hadn't shipped and to ask if it will arrive prior to Mother's Day. The company assured me that they'd rush it and that it would arrive by Mother's Day (5/14/23). Weeks continued to pass, and no shipment. The package finally shipped on 5/25 (well after Mother's Day) and was delivered 6/5/23 (over 6 weeks after the order was placed). That is an absurd amount of time, especially when I was assured my order would almost a month before that). Then when it finally arrived, the font of the grandchildren's names is not legible. And whatever was used to put the font and flowers on the pot started peeling off the day I opened it. Some dirt got on the pot when I was planting a succulent, and the font came off when I gently tried to wipe the dirt off… overall, bad customer service, ridiculous process time, and poor quality.

Date of experience: June 21, 2023
New York
1 review
0 helpful votes
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It was cool
June 21, 2023

My mom loves it the whole buying experience was a bit iffy but other then that the product is amazing

Date of experience: June 21, 2023
Massachusetts
1 review
0 helpful votes
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Great Father's Day gift
June 21, 2023

Got a gift for my husband for Father's Day and he loved it!

Date of experience: June 21, 2023
District of Columbia
1 review
0 helpful votes
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Bigger is better!
June 21, 2023

I ordered the big flower pot but what I got was very small.

Date of experience: June 21, 2023
Washington
1 review
0 helpful votes
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Not worth what I spent.
July 20, 2023

Can't even read the names on the necklace without a magnifying glass. Words on the message were misspelled repeatedly. Asked for a reimbursement on the $64 order and only got $19.50 back. Necklace wasn't even worth $20. Was too embarrassed to even give it to my wife for our 24th anniversary. Horrible product.

Date of experience: June 19, 2023
California
1 review
0 helpful votes
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Great Fathers' Day Gift
June 19, 2023

Thanks well done. My Son-in-Law was deeply touched by this gift. The quality and style was just right. Thank you.

Date of experience: June 19, 2023
Texas
1 review
0 helpful votes
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Picture Frame
July 19, 2023

I ordered a picture frame over a month ago and still have yet to receive it. The order number I used to "track" it says it is still in production. This is horrible.

Date of experience: June 18, 2023
Michigan
1 review
0 helpful votes
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Great
June 18, 2023

Great product fast shipping great product love it was a great gift

Date of experience: June 18, 2023
California
1 review
0 helpful votes
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Everything is great except the 5 week plus delivery time and the extra charge of a few cents for out of the country fees I didn't expect

Date of experience: June 18, 2023
Arizona
1 review
0 helpful votes
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Good service
June 18, 2023
Updated review

My product came and was beautifully made, however the delivery took longer than I was expecting. It took about a month since I ordered it for it to arrive.

Date of experience: June 18, 2023

Nice and fast!
May 19, 2023
Previous review

Nice and fast!

Date of experience: May 19, 2023