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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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Georgia
1 review
0 helpful votes
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Review
June 29, 2023

I emailed several times on order follow up … emails weee answered efficiently and the contained helpful information. Thanks

Date of experience: June 29, 2023
Massachusetts
1 review
0 helpful votes
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Horrible Service
July 29, 2023

I needed that gift in 3 days, paid for expedited shipping and it took almost 3 weeks, and it didn't arrive in time for my wife's birthday. I am never ordering from this site again.

Date of experience: June 29, 2023
New Jersey
1 review
0 helpful votes
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Great service
June 29, 2023

Easy website and easy to track progress/delivery of order.

Date of experience: June 29, 2023
California
1 review
0 helpful votes
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Perfect
June 28, 2023

Love the ring, it's perfect, it was received in a timely manner, thank you so much, I'll definitely refer your company to others

Date of experience: June 28, 2023
California
1 review
0 helpful votes
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Don't buy from here
July 28, 2023

This site is horrible. It says 4 to 8 days to make, then inpaid for 4 to 8 day shipping. Well, it took 2 months to get here. I emailed multiple times only to be told it's coming soon which never happened. The product is cheap and the frame is falling off the sign. The picture doesn't look like good quality, poorly made, cheap materials. I would never buy anything from this site again

Date of experience: June 28, 2023
Texas
1 review
0 helpful votes
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Got here later than it said it would. Was supposed to be a Father's Day gift and had to give it to my dad a whole week later. Order way ahead of time and chose the right shipping still got here late and the quality of the wood was horrible. Honestly for how much I paid I expected better

Date of experience: June 28, 2023
Illinois
1 review
0 helpful votes
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Came broken
July 27, 2023

The frame and plastic were shattered when it arrived, and yes it may not have been their fault, but I've emailed them and no answer.

Date of experience: June 27, 2023
California
1 review
0 helpful votes
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Terrible experience
July 27, 2023

I got an email that my order was delivered (a month after I ordered it). I never received it and have been unable to get in touch with anyone regarding my missing order.

Date of experience: June 27, 2023
Pennsylvania
1 review
0 helpful votes
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Item
July 27, 2023

The item itself I received was great, but I paid a significant extra amount for expedited shipping within 3 business days and received my order a week and a half later.

Date of experience: June 27, 2023
Kentucky
1 review
0 helpful votes
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Very good quality
June 27, 2023

Easy to navigate and choose what I wanted to buy pretty fast.

Date of experience: June 27, 2023
Illinois
1 review
0 helpful votes
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Cheap Plastic Plate
July 27, 2023

I thought this was going to be a nice ceramic plate, but it's a cheap plastic plate. Not happy with my purchase

Date of experience: June 27, 2023
Texas
1 review
0 helpful votes
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I never received my order
July 27, 2023

I never received my order and never received a refund which i would like

Date of experience: June 27, 2023
Massachusetts
1 review
0 helpful votes
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Ordered a product for Mother's Day in early April. Hasn't arrived yet and customer service has been HORRIFIC. The latest update is *******@rosefeels.com blocking my emails after communicating for months because I am now asking for a refund. Scam, scam, scam.

Date of experience: June 26, 2023
Michigan
1 review
0 helpful votes
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Ordered end of May & still have yet to receive the 1 & only thing I ordered

Date of experience: June 26, 2023
Connecticut
1 review
0 helpful votes
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On the website it stated that the item would arrive in 4-8 days which would be just in time to give it to my girlfriend as a gift. However, the item did not arrive for 15 days a whole week after it stated, and it lost its purpose as it was meant to be a gift. After emailing the customer service was also poor.

Date of experience: June 26, 2023
Virginia
1 review
0 helpful votes
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Dads puzzle
July 26, 2023

Unfortunately it took a month to receive and when dad got it, the names are wrong. They were lined up wrong and for some reason mom was added when there never should have been. Completely a fathers day disaster. Worst $80 spent. Completely dissatisfied! Never again

Date of experience: June 26, 2023
Illinois
1 review
0 helpful votes
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Never received product
July 25, 2023

Took 18 emails and 7 weeks to determine that I should just get a refund for the product that never came.

Date of experience: June 25, 2023
Texas
1 review
0 helpful votes
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Cancelled my order and they responded saying it will be cancelled and refunded. A month later and i still don't have my money back. Scam website

Date of experience: June 25, 2023
New York
1 review
0 helpful votes
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Broken when it arrived
July 25, 2023

When i got this product, the frame was already broken and it everything fell out piece by piece. Very disappointed and dissatisfied.

Date of experience: June 25, 2023
Florida
1 review
0 helpful votes
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No product I bought back in the end of may has arrived no feed back no updates no nothing period not happy at all

Date of experience: June 24, 2023