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The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
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I needed that gift in 3 days, paid for expedited shipping and it took almost 3 weeks, and it didn't arrive in time for my wife's birthday. I am never ordering from this site again.
Easy website and easy to track progress/delivery of order.
This site is horrible. It says 4 to 8 days to make, then inpaid for 4 to 8 day shipping. Well, it took 2 months to get here. I emailed multiple times only to be told it's coming soon which never happened. The product is cheap and the frame is falling off the sign. The picture doesn't look like good quality, poorly made, cheap materials. I would never buy anything from this site again
Got here later than it said it would. Was supposed to be a Father's Day gift and had to give it to my dad a whole week later. Order way ahead of time and chose the right shipping still got here late and the quality of the wood was horrible. Honestly for how much I paid I expected better
The frame and plastic were shattered when it arrived, and yes it may not have been their fault, but I've emailed them and no answer.
I got an email that my order was delivered (a month after I ordered it). I never received it and have been unable to get in touch with anyone regarding my missing order.
The item itself I received was great, but I paid a significant extra amount for expedited shipping within 3 business days and received my order a week and a half later.
I thought this was going to be a nice ceramic plate, but it's a cheap plastic plate. Not happy with my purchase
I never received my order and never received a refund which i would like
Ordered a product for Mother's Day in early April. Hasn't arrived yet and customer service has been HORRIFIC. The latest update is *******@rosefeels.com blocking my emails after communicating for months because I am now asking for a refund. Scam, scam, scam.
Ordered end of May & still have yet to receive the 1 & only thing I ordered
On the website it stated that the item would arrive in 4-8 days which would be just in time to give it to my girlfriend as a gift. However, the item did not arrive for 15 days a whole week after it stated, and it lost its purpose as it was meant to be a gift. After emailing the customer service was also poor.
Unfortunately it took a month to receive and when dad got it, the names are wrong. They were lined up wrong and for some reason mom was added when there never should have been. Completely a fathers day disaster. Worst $80 spent. Completely dissatisfied! Never again
Took 18 emails and 7 weeks to determine that I should just get a refund for the product that never came.
Cancelled my order and they responded saying it will be cancelled and refunded. A month later and i still don't have my money back. Scam website
When i got this product, the frame was already broken and it everything fell out piece by piece. Very disappointed and dissatisfied.
No product I bought back in the end of may has arrived no feed back no updates no nothing period not happy at all