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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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This product made my adopted daughter happy. I love it
The shipping took way longer than it initially stated and the product was not here in time to give to the person as a gift. It came a month late.
Adorable idea! Thanks! It is fragile though if the people fall it breaks. I glued mine together after it fell and broke and to the wood... I thought it would come connected
When the box showed up it's was far more than expected only downside is how long it took even purchasing the vip shipping. Plan in advance!
It took a little longer than expected on shipping, but the product was worth the wait!
I did not realize that it would take so long to receive my package. It arrived almost 2 weeks after Father's Day. The bracelet fit nicely and looks great. Quality of the product is cheap, so I'm not sure how long it will remain in good condition.
Took a long time to arrive. Fortunately ordered really early but it did arrive.
The necklaces I received were nice however, it arrived like it had been opened. The three necklaces were all tangled together, they were outside of the bag that was also outside of the box so I'm not sure what happened.
I think the experience was ok. But the little people I ordered all came broken.
Ordered 2 items on June 2nd, and did standard shipping of 7-10 days. On June 13th they emailed me and said my order was in urgent production… I've received 1 order out of 2 on June 25th. I don't think I will be placing any future orders with them.
The plate was great, however the word GRILLING was spelled GRILLNG, and missing an I, so I am hoping that RoseFeels will send me a new grilling plate with the word spelled correctly.
Horrible- warning every human I know! Horrible, horrible, horrible.
It took a while to receive but it was understandable. I did have the necklace engraved! Awesome job!
I canceled my order. They sent it anyway. Now I'm stuck with a product that I don't want. The quality is poor
Horrible!still haven't received my order. The excuses for the delay unacceptable. Poor communication from the company. No follow up on my order unless I send a text. Simply not the way to keep people ordering from the company.once the company knew the timeline for the order to be delivered and received by the customer had passed due the company delay customer should have been notified. Didn't happen.
I should have known this was sketchy when the only way to pay was through paypal and the initial email response from them was in chinese characters. They had poor responses to my inquiries. They were not able to let me know where in the process my order was, and the order was then shipped many weeks after expected delivery date in time for mothers day. Once the shipment arrived, the quality of the product leaves a lot to be desired... overall, just very disappointed and would not recommend anyone purchase through rosefeels...
I did not recieve my order. When I email the company about it, they only send surveys to rate service. No call number.
I had to reach out to the customer service department. They were quick to respond and very informative. I really appreciate that. The bracelets that I bought were of great quality. Thank you
Never got item. Gave me a bogus tracking! I better get a refund or I will be calling the Better Business Bureau
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members