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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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Connecticut
1 review
0 helpful votes
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Pretty cheap quality for the price
August 8, 2023

Cute item, but simply plywood with carvings. Not very good quality for the price!

Date of experience: July 9, 2023
Colorado
1 review
0 helpful votes
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You get what you pay for
August 7, 2023

Purchased bracelets for Father's Day gifts. The names were engraved very small.
Delivery took much longer than promised.

Date of experience: July 8, 2023
New Jersey
1 review
0 helpful votes
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Terrible
August 7, 2023

I tried to email about my damaged plate that I received. It's cheap and the white is coming off exposing the red underneath. My personalized plate was also misspelled. I am very disappointed.

Date of experience: July 8, 2023
Tennessee
1 review
0 helpful votes
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Poor quality
July 8, 2023

Product was received damaged and falling apart. Frame was separating and mom puzzle piece broke off. Other pieces were not firmly attatched to back so they are potentially going to break off.

Date of experience: July 8, 2023
Louisiana
1 review
0 helpful votes
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Soul mate necklace
July 8, 2023

The quality of the necklace was good! The two things I feel could have been better is the time it took to receive the item was way too long. The other issue I had was to packaging of the necklace, when we received it, the necklace was in a big knot.

Date of experience: July 8, 2023
Massachusetts
1 review
0 helpful votes
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Still waiting
August 7, 2023

This has been a terrible experience. One order was cancelled but was still delivered. A second order was a month late and arrived broken. I would email with a question that was never answered. I am still waiting for a response after sending a picture of the broken item. I would never recommend RoseFeels. Save yourself frustration and do not order from this company.

Date of experience: July 8, 2023
Florida
1 review
0 helpful votes
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Underwhelmed
July 8, 2023

It took over a month to receive. It was a Father's Day gift ordered within the time fram you have to have it in time. Also, the word 'Grandpa" was crooked.

I'm pretty sure I requested the word PPaw instead of grandad.

Date of experience: July 8, 2023
Texas
1 review
0 helpful votes
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Ok product not so good delivery
August 6, 2023

I paid premium and expedite shipping for the product to arrive by a certain date and it was two weeks late.

Date of experience: July 7, 2023
Illinois
1 review
1 helpful vote
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Horrible!
August 6, 2023

This place is absolutely horrible don't order from here! I ordered a Father's Day gift 2 weeks ahead of time even ordered the VIP service and express shipping and it never arrived on time! When I messaged them they just kept giving me the tracking info and couldn't understand that the gift was useless now that I had to get my husband another gift. Their customer service is horrendous!

Date of experience: July 7, 2023
New York
2 reviews
2 helpful votes
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Never received item
August 6, 2023

Never received the item. Never received a refund. Takes several days to get a response. I am out $100. I am reporting this company to bbb

Date of experience: July 7, 2023
North Carolina
2 reviews
0 helpful votes
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Mostly what I expected
July 7, 2023

I ordered the bracelet for my husband as a Father's Day gift. It was supposed to arrive within 4-8 days. I received my order 14 BUSINESS days from the date I placed my order. Other than that, the bracelet itself was pretty much what I was anticipating. The name plates are moveable. I do wish it had an actual watch buckle to better secure the bracelet. For this reason, my husband won't wear it much as he's afraid the bracelet will come undone. Overall pleased.

Date of experience: July 7, 2023
California
1 review
0 helpful votes
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Love the item
July 6, 2023

I bought this for my spouse for father's day and he was so happy. He kept looking at it and it is hanging on full display

Date of experience: July 6, 2023
Oregon
1 review
0 helpful votes
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Family plaque
July 6, 2023

Experience was great. I am a little disappointed in the product. One of the names on the wood engraving is not crisp. The wood splintered and it was left that way not corrected. It's cute, but not super high quality.

Date of experience: July 6, 2023
Louisiana
1 review
0 helpful votes
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Not good
August 5, 2023

Paid good money thinking we were getting a serving platter. In stead we received a small plate like platter. Not worth the money!

Date of experience: July 6, 2023
Alabama
1 review
0 helpful votes
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Do NOT buy from this company
August 5, 2023

All around terrible experience. They make you pay extra for expedited shipping (3-5 business days) and then it still took 4 weeks to come in. Also, the product was very low quality and smelled awful when I finally received it

Date of experience: July 6, 2023
Virginia
1 review
0 helpful votes
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Great gift
July 6, 2023

My wife loved her gift. Shipping took a little while but that is to be expected.

Date of experience: July 6, 2023
Pennsylvania
1 review
0 helpful votes
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Late
August 5, 2023

Very very late to ship took almost 30 days missed our anniversary for gift giving because of it

Date of experience: July 6, 2023
Indiana
2 reviews
0 helpful votes
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Love it
July 6, 2023

Beautiful gift and my father loved it for Father's Day.

Date of experience: July 6, 2023
Missouri
1 review
0 helpful votes
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Anniversary Gift
July 5, 2023

I searched for thoughtful anniversary gifts for wife and as soon as I saw this family tree my wife would love it. She did.

Thanks for helping me make our 30th anniversary special

Date of experience: July 5, 2023
Indiana
1 review
0 helpful votes
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Heart/Family wood picture
July 5, 2023

Very nice piece, got for anniversary. Shipping took a little longer than expected but great!

Date of experience: July 5, 2023