On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was easy to design in their website and it came how to mockup promised. It also came in the time it was promised. Happy with my experience.
Overall the experience was easy and I did receive my product. Thank You!
I felt my item seemed to be made rather cheaply. It was very light weight and the quality was not what I expected.
Overall a good experience, just make sure your picture it's what you want. It should be a room for comments or suggestions of what you want your pucturto look like
I waited a long time, but i'm happy with my purchase
Very cute things can't wait to see in person.
Turned out great in person!
It was a nice experience except for the insufficient address situation, but it was a good experience overall.
Turned out pretty good. Site said 3-8 business days, took a little over 3 weeks. Also, no indication I was paying an international fee as well.
I ordered 5 days before father's day. I paid for 3 day shipping. I didn't get my order for 2 weeks. My order was wrong! I washed it twice and the decals are coming off. Very cheap product. I will never order through you again. Very embarrassed that I gave this as a gift! Your customer service offered me 20% back. Really!
This item was for an anniversary gift which I ordered one week before the date, and received it two weeks after the date (3 weeks total). I was not aware it was coming from China. After unwrapping it, the very next day I noticed it was coming unglued!
I'm sure the person I got this for will love it. I'm thinking of getting one for myself.
I was not happy with what I ordered. I was also not happy with the shipping speed.
The quality exceeded expectations. I plan to order the bracelets in additional colors. Thank you.
It did take a few weeks to get to me, but it was in good condition and the person I got it for really liked it.
Purchase came in pristine condition and the packaging was done right.
I absolutely love my bracelet. Unfortunately, even though I was very careful about measuring my wrist, the bracelet is so large that it could slip off my hand if I wear it. This has left me with the need to find ways to either shorten the length or restring the beads. I love the idea and finished product, I just wish I could wear it.
I ordered a personalized bracelet for my husband with our last name initial and our children's names engraved. He loved it for his Father's Day gift. I spent extra for faster shipping but I don't think it helped. It still took a few weeks to receive my order.
I ordered my Spotify shadow boxes in April to make sure I got it in time for mothers day. Not only did I not get it in time, I didn't get it till July. One box was broken in a corner, the flowers don't look anything like the flowers you advertise on the site, the pictures on both shadows boxes were just printed and taped on the front, and the Spotify links don't work...