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The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
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I ordered my product June 23, and have inquired several times on the whereabouts of my product. And have now never received the item and I'm not getting and answer.
I dont believe this to be a legit site and I'm going to report it to the bbb.
I believe the quality of the products was not good. The fists look like someone printed it out on a regular printer and it came out blurry. The word front was small and it looked like someone just type it.
I didn't know it was going to take almost a month to get here. Not ordering from this website again.
I Googled for a specific type of necklace that required engraving. RoseFeels had the best style and competitive pricing. It also had a Gift Box option and VIP Service to expedite the order to meet the timing I needed. It
I ordered this to be delivered in three days and paid extra for this and it took over a month not good at all but the product is great.
The product is pretty good. I wish you could pick the different fist size for each name. My husband lived it
The package was delivered and when opens i noticed the frame was broken at one of the corners and then it later fell apart
The necklace was very beautiful, but the names are very small you can't see what it says
It's been simple and accurate I appreciate the opportunity to be a customer
The cam raft was beautiful! My son picked it out for mom's birthday.
Cheaply made and took almost a month to receive, they promised me a refund of at least shipping costs and then never refunded me
Unbeknownst to me, this comes from China. They did not provide what I asked for and what I paid for. Was in contact with them and refused to remake the order. They said I could return it for a refund but I had to pay the shipping and there is no place in the US to accept. It would have to go back to China. Not worth the postage to sent back.
It was an anniversary gift for my daughter and son-in-law. Very disappointed.
I ordered a necklace and 4 weeks later it said it was being delivered to my house and then never got delivered and I didn't even get a refund
I had ordered a custom placard with expedited 3 day shipping (paid for it too). The item took weeks to get delivered. Multiple emails were sent to ask for update and only received vague responses. The item finally showed up, but after 2 days, the wood started separating and warping. I won't order from this place again.
All good and easy to place order
Shipping took longer than what was stated
I have yet to receive my order money was withdrawn jun 2nd 2023 and I did purchase the vip service I had placed my order 2 weeks prior to when the money was charged still nothing!
I received my order today over a month later and did not even get the complete order. Missing one item- a shirt.
I ordered on July 20th and as of today 9/19/23 still do not have my order. So much for the 7-10 days - what a joke.