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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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My experience was up in the air I thaught this was just an add that was trying too take my cash but I took a chance and they were A1 at what the do!
The product arrived and looked how I ordered with the exception of a few broken metal figures. I contacted customer service and they were very eager to send replacement items. I can stand by a company with great customer service.
The work was perfect but the item was much smaller than I expected. Overall I would oder from RoseFeels again. I appreciated the fair time of receiving and communication.
I ordered a custom item for a birthday gift 3 weeks prior to the actual date. I assumed this would be enough time but the item did not arrive until 5 days after the intended date. The item was lovely and good quality, just give yourself time to receive the item so you're not disappointed.
Easy site to navigate! Product was made very nicely. The stand for it tho is cardboard, not as sturdy as I thought.
I ordered a shadow box that came damaged and fell apart. Couldn't even give it as a gift.
Slow processing and waited much longer than expected.
My ring arrived a couple weeks after I ordered it. It absolutely exceeded my expectations. I love it, and my grandkids love finding their names and stones!
I haven't received my ring I ordered it it said it's been dispatched to a sorting facility and nothing
I ordered the first/last day of school sign. Although I was told I would get tracking information, I did not until I filed a dispute with PayPal. Then I heard from Rosefeels. I paid for. VIP service and did not get it. Once I filed the dispute I received an email saying they would not make my order until I stopped the dispute. At that point, I knew I would not get the product in time for my son's first day of school. I asked for a refund. They did not respond for many days and only after they shipped the item. I told them before they produced it that I did not want it because I would not be of any use to me after he started school. It took an additional 10 days for the item to arrive. My son had been in school for weeks at that point. I don't want it, and since they shipped it even though I asked for them not to, PayPal would not refund my money. I have an item that is of poor quality and not worth what I paid for it.
It is a beautiful necklace and my girlfriend will love it. Over all my experience was good. It could have been better though
The edges of the frame were chipped and the spacing on the plaques was off. When contacting customer service they asked me to fix it & offered to repay 20% of what I paid. I was very excited for this product and thought it would be very nice.
Perfect 10 year anniversary gift for my husband! 2 people and 2 cats
I ordered an item over a month ago. Have reached out to customer service multiple times to check on my order. No one has an update. No one has a shipping confirmation or a tracking number. Would never order from them again.
The shipping felt extremely long, as the necklace came in 3 weeks
Great website
But ordered product was not as large or quality I expected
Cheaply made Chinese product
Ordered 2 bracelets with pictures in them. Large black line on the faces on both bracelets, was not there in the original pictures I chose.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members