RoseFeelsReviews 3,689

I ordered a sentimental gift for my mother, following the birth of her 6th grandchild. I was able to track my order, but after a few days, I stopped receiving updates and when I visited the tracking site, the item had not moved beyond the distribution center. I waited several days, then I contacted customer service. They were not able to find my item, but said they would call me back. They never called, so I contacted them again. I received the same response. I was finally offered a replacement, but was not given tracking information, nor an estimated arrival date. I hope it arrives!

So I ordered a necklace for my daughter and after waiting weeks it came with the complete wrong stone in! After contacting customer service Lisa would only offer 30% refund. I've emailed back 3 times and still haven't had any response from them. I would honestly save the disappointment and no order from this company.

Very happy with the necklace great quality fast shipping

Loved my necklaces. Customer service was terrific.

When I created the order the was in stock and shipping 5-7 business days, false advertisement the product was on its way for over a month it was 30 days passed a surprise Birthday present.

I was very excited about this item - but unfortunately, the quality was extremely poor when I FINALLY received it. The company issued a 30% refund for my frustrations, but I would have preferred a replaced product and/or better quality in general. Despite the 30% refund, I still will not be able to use this item as it's in such poor shape. They said it was possibly from the shipping. But, I just tend to think it was from cheap material. Very disappointed.

I didn't realize when I shop from this store the product would literally be making it's way from China. It took more than two weeks to receive. In addition, the ads for this product showed wooden words in a beautiful font, but when I received it the words were chunky and ugly. Essentially false advertising. I will steer people away from this vendor.

Terrible quality, flower print is blurry. Contacted customer service with small refund. Unable to use product. Will not be ordering from this company again

Don't order if you expect timely delivery. Took almost a month for a small piece to arrive.

I never received my product. I'm currently fighting for my money back and they're only offering me my shipping money.

Not helpful at all and never received my package and that was a birthday gift!

Not sure why it has to go through PayPal
No communication from them. I was starting to think that it was a scam and I am not getting the items I ordered for over 90 bucks
Still haven't gotten them

Shipping takes forever took me forever to get a update on my status. Chains are cheap

I hate it! I really really hate it! Them asking for a review after the fact that the item has not been shipped yet, just instigated thus. It's like rubbing acetone on your already sore anything. I wish I had read where these guys are doing their operations, because I would've just ordered through TEMU OR WISH, coz those probably would've gotten in months earlier. I am so displeased with ROSEFEELS service I am beyond livid. SPEND YOUR MONEY ELSEWHERE. THESE ETAILER IS A JOKE. IM GONNA START MY PAYPAL CLAIM ON THIS RIGHT NOW. TIRED OF HEARING EXCUSES.

Placed my order on 8/14 and paid for VIP service and $25 rush shipping. Site said turnaround was usually a matter of days. It's now 9/15 and I still don't have my order. Emails from them said they had a lot of orders due to a sale they were running. I ordered this for my mom who was turning 90. Her birthday has now passed and I paid $75 for a mug.