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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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The quality is great but the shipping process took a while.
The frame work is extremely flimsy, dollar store quality. The small figurines fell to the floor and the legs broke off of one and the head off of another. With shipping I paid over 60.00 for that price the quality should have been substantially better, it was junk not worth 15.00.
Paid for expedited shipping and it was over 3 weeks late. Good product but not worth it for the price and service level.
Package didnt come in time. I paid extra for 3 day shipping and it came in about almost a month later. Didnt get a full refund on the money i used for the speedy delivery which costed about like 23 dollars and only got 10 back
I ordered frames for our kids baby pictures newborn-12 months. Several letters were broken on and the frames themselves were put together with double sided tape and they peeled up just sitting on my table.
I paid for 2 day priority shipping and didn't receive until weeks of completion. Offered a 20% coupon. What a scam.
My husband ordered the necklace 'I love you to the moon and back' and he wanted printed on the back to say 'To my bride'. Instead he got "I love you to to my bride'
My Experience was good. RoseFeels did respond to my request when I reached out for my confirmation, which was great! The only issue I have, is the MALE Remembrance bracelet looked bigger in the pic on the website, however it was extra small & cannot fit the man I purchased it for, so a complete waste of money. I didn't contact Customer service due to the fact that I didn't want to wait any longer for a replacement. I needed to fet the gift to my Friend & her Husband
Paid for VIP service and expedited shipping. Ordered item on Aug 24th. Recieved it Sept 9th. VIP service is a scam.
Product I got was weak and not worth 80 bucks. Cheap wood and flimsy
Argued back & forth to receive refund for shipping
I was nervous because when I tracked my order there were so many stops and it took so long I wasn't sure it would get here in time. I've never used this service before so I was also nervous they would drop it off at the wrong apartment. However, it got here in 2-3 weeks so everything was okay!
Easy website. Paid extra for delivery - Delivery took 3 weeks. Not worth the extra money
I'm not happy. How are y'all going to offer "faster shipping/delivery" for more money and the package does NOT even arrive/get delivered during the PAID time frame BECAUSE it's shipped out of CHINA?
The process of placing my order was very easy and straightforward. I had ordered a piece of jewelry for my wife's birthday. However, I received no order confirmation email, and when my order did not arrive after several days I went looking to verify my order. I had to log in to Rosefeels (which was not the name of the site I went to originally to place the order, very confusing), and after entering my info was given a tracking number. However, it did not say which shipping company it was for, and the number did not show up in USPS, UPS or FedEx. I was worried I had been scammed. Left an email at Rosefeels inquiring about it. Took 3-4 days to get response saying it had been shipped and link to track it. They had used some shipped I've never heard of to get it to USPS. Wife's birthday came and went. Few more days before it was delivered. Product was very nice but I would hesitate to order from them again.
Plaster figurines in my order are broken. Item was not delivered quickly, which I paid extra for.
At first a bit skeptical trying to find out about my delivery with no response, but then their csr svc did and stayed on top of it
I saw the family plaque with the figurines and new it would make such a sweet gift for our 10yr anniversary. Having the option to have an angel included meant the world to my husband and I. Our 1st daughter was stillborn but she is still very much with us. I'm so happy to have her represented. It will be a centerpiece in our new new home!
I bought a school board for my daughter. The ones they hold up for the first day of school. Well just to make sure i got in time paid 20 something dollars extra for the 3 day delivery. It came 3 weeks later. I was emailing them and the best they said they could do was give me 7 dollars off. I told them that it was false advertisement and I wouldn't have paid the extra money. I told them at that point I just wanted a full refund since nothing was even on it way. They basically told me it should get to me soon. When I did receive the board it wasn't as advertised and it was broken. Not worth it!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members