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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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Georgia
1 review
0 helpful votes
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Disappointed
December 3, 2023

First, I thought I was purchasing a homemade craft from a local business only to later find out it was from China. Second, it took forever to get delivered. Third, the quality was subpar and embarrassing as the letter L that had the apostrophe looks like a P. Very disappointing.

Date of experience: December 3, 2023
Texas
1 review
0 helpful votes
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Beautiful family tree framed.
December 3, 2023

I received an email when it shipped and it was delivered during their projected delivery date. No problem at all.

Date of experience: December 3, 2023
Ohio
1 review
0 helpful votes
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Looks beautiful, we love it!
December 2, 2023

The whole ordering experience was fast and easy. The product arrived packaged well and without error. Nice build quality. Thank you!

Date of experience: December 2, 2023
Utah
1 review
0 helpful votes
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Great product!
December 2, 2023

Everything was done beautifully and as expected! The only reason I gave 4 stars instead of 5 is because shipping took so long. Other than that, great product!

Date of experience: December 2, 2023
California
2 reviews
0 helpful votes
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Nice product but could be improved
December 9, 2023

The wood cut and look is pretty nice. But the small figures should have a notch or something to hold them in place. They fall if all the time and require you to glue them down to stay in place.

Date of experience: December 2, 2023
California
1 review
0 helpful votes
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I hate this.
December 8, 2023

I thought it would be a replica of the picture that I sent in from head to toe. I didn't know it'd make her look like she works at a miserable clinic. I also paid an extra $9 for the head to bobble and it doesn't. I feel tricked.

Date of experience: December 1, 2023
Pennsylvania
1 review
0 helpful votes
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N/A
November 30, 2023

All went well, took a little longer to receive than anticipated.

Date of experience: November 30, 2023
Minnesota
1 review
0 helpful votes
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I got the necklace today and it looks nice. The pictures made it seem bigger than it is, but it still looks nice. I was frustrated with the shipping. I ordered it on November 2 and it arrived today, November 30. My girlfriend's birthday was November 29 so I ordered it with plenty of advance to make sure it arrived and it still did not in time. The shipping tracking website was not great either, it gave slow and vague updates.

Date of experience: November 30, 2023
Utah
1 review
0 helpful votes
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The item was as advertised
November 30, 2023

Problems with shipping, but after many chats back and forth, it arrived 14 days later! Thank you for your help.

Date of experience: November 30, 2023
Ohio
1 review
0 helpful votes
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Nice idea, poor execution
December 7, 2023

I ordered a platter with my grandmother's recipe on it as a gift for my mother. I thought I was getting a real ceramic platter, but was disappointed when it arrived and it was plastic. Might have been my mistake for not reading the description better. I gave it to her but I was disappointed with the outcome. I also ordered a leather keychain for my father with his name and the four grandkids, but it's a dark navy blue and the letters are really small and he won't be able to read it. Had I know what it would look like, I would've chosen another color if it was available. So I'm disappointed with both my gifts

Date of experience: November 30, 2023
Kentucky
1 review
0 helpful votes
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Never received product
December 7, 2023

I can't get anyone to answer me back. I ordered a gift beginning of October and now it's almost December!

Date of experience: November 30, 2023
New York
1 review
0 helpful votes
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Good
November 29, 2023
Updated review

Was a decent purchase, but the purchase outline was crazy on the site and it was not quite as large as it was said to be

Date of experience: November 29, 2023

Annoying payment outline
November 8, 2023
Previous review

Annoying payment outline. And took forever to order this thing for my kid

Date of experience: November 1, 2023
California
1 review
0 helpful votes
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Beautiful tree
November 29, 2023

Very nice product, beautiful job. The stand was very flimsy though, i wouldnt have included the stand if i had known how cheap it was

Date of experience: November 29, 2023
Tennessee
1 review
0 helpful votes
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That was easy, thank you. Just hope it all comes as ordered.

Date of experience: November 29, 2023
North Carolina
1 review
0 helpful votes
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Projector bracelet
November 24, 2023

Since I received my bracelet I haven't seen a photo no matter what I do I've try outside and extra light but NOTHING.

Date of experience: November 24, 2023
Colorado
1 review
0 helpful votes
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Loved all the ideas provided, I didn't know of the beauty of your products

Date of experience: November 24, 2023
Oklahoma
1 review
0 helpful votes
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Product good, shipping bad.
November 18, 2023

The necklace I ordered was a quality product, however I paid for express shipping and received it a couple weeks late. The shipping company does not accurately track the packages location or properly identify shipping facilities along the way. After a couple weeks I thought this was a scam but to my surprise my order actually arrived. Don't know if I got lucky but I don't think I would order again.

Date of experience: November 18, 2023
California
1 review
0 helpful votes
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Beautiful platter
November 17, 2023

Wonderful experience! The platter is beautiful. Mom loved it. Highly recommend.

Date of experience: November 17, 2023
Michigan
1 review
0 helpful votes
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I couldn't find the measurements of the bboks when I ordered, but figured the extra large is paper sized

Date of experience: November 12, 2023
Pennsylvania
1 review
0 helpful votes
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Exactly as Pictured
November 12, 2023

Nice website...easy to use. Tracking on package had it misplaced for a bit, but customer support was able to help. Received in time for Christmas. It looks exactly as pictured. Thank you!

Date of experience: November 12, 2023