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The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
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I placed my order over a month ago and it still hasn't arrived.
I ordered a Mother's Day gift nearly 2 weeks before Mothers Day. I was under the impression from info on their website that I would have this in 5-8 days. The gift came more than 2 weeks after mother's Day. After receiving this, 2 days later the product peeled apart. I was able to fix it with Gorilla Glue. This experience sucked.
I ordered something that said it would take 5-8 business days to arrive. I ordered it in time for Mothers Day. I did not get my order until over a month after my purchase date, and well after Mothers Day. It was disappointing to not have the gift for my mom on Mothers day.
Absolutely horrible ordered a week and a half before mother's day and still have not received the gift I want my money back
The item it self is probably $10, the quality is not there for what is being charge, I expected better quality for the high cost but honestly is a dollar store item, so disappointing besides arrived 4 weeks later than expected.
For starters I paid for expedited shipping, and it still took 3+ weeks to arrive. When it did arrive it was an absolute joke. Garbage really. The board was thin and flimsy, the little plaque with "Mimi's Garden was completely off center, and two of the names were uncentered as well. The stand that came with it was cream/unfinished in color and did not match the board itself. Definitely not worth the money and wish I could get a refund but seeing as this business has an F rating from the Better Business Bureau, I won't even waste my time. Should have done my research before ordering. Lesson learned. And buyer beware.
Not only did the package come several weeks after I paid for expedited shipping, but the quality was terrible. The item was completely damaged and it's extremely difficult to process a return and refund. The customer service keeps trying to get me to just accept a discount for a poor quality item that's damaged. They also wanted me to accept them sending me a frame and putting it on myself. Terrible experience.
Beautiful product but slow process. It took a month from the time I placed the order until my mother in law received the flower pot.
My son sent this to me for Mother's Day, came late, was chipped in the corner and the plaque on the bottom is crooked
Order never received. They just keep saying they had a high volume of orders and they it will be rushed and super out only they never provide shipping details.
I knew it would take a long time to get because of it being made to order. But when it finally arrived it was broken and really disappointing.
The stuff comes from China. I ordered a hoodie, ordered the biggest size and was about 2 sizes small. Took about 3 weeks to get it. Will not order from this place ever again.
Loved the frame, it came 3 weeks after the projected delivery date
I ordered a custom sweatshirt for my wife, for mother's day. After waiting the 18 days it says it could take, I emailed and got some generic response to wait another week and they put it in urgent production. I emailed a second time after that week had gone by and got the same exact response. This site Is a scam, avoid at all costs
Never received item after multiple emails. Horrible customer service.
Product was beatify but took way too long to receive. Tracking program was not accurate either
Maybe the website wasn't clear. I thought I was getting a Mother's Day hoodie for my wife with each of my 2 kids names on opposite arms like the website displayed. They put them on the same arm and looks unbalanced and not what I wanted. Also the delivery box made it appear like I'd get it before Mother's Day but came later.
I loved the painted pot that I bought for my mother for mother's day. It is very cute and well worth the money.
I purchased a cookbook for my sick mother for her birthday. I never got my order and after one communication with customer service saying they were running behind, I never heard from them again. I still have never got my purchase and they refuse to refund me or give me a finished product. Don't order from this horrible company and the customer service is pathetic!
Said it would arrive by Mother's Day, arrived two weeks later in pieces. Had to put it together myself.