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RoseFeels Reviews Summary
The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
This summary is generated by AI, based on text from customer reviews
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Product is very nice, but took way longer than promised to be delivered. Customer service was responsive though when reaching out about product.
Not at all happy about what I got. Thought it was a ceramic or at least a ceramic looking place.
I ordered the item on May 8th and got charged for it. I received a confirmation email, but never received a tracking number. It has been over a month and I have still not received the item ordered.
Difficult to determine how to contact, no phone number published or available to call. Takes too long to receive order, communication can be improved.
Too long to get. No way to track it. Hard to find a way to contact someone 😕
This item came a month late and is not at all how it is pictured on the website. It was supposed to be a garden stone and what came was a piece of plastic.
I never got my item that I ordered now a month and a half after it was ordered. When I reached out I got a generic answer that looked like it was AI generated and was unhelpful. Then 2 weeks after that response the company asked me if I got my order when I said no they said would a $7 refund be acceptable, it was not over a $70 item. Absolutely awful experience.
I had high hopes for this platter - but over a month later and we still have not received it. Customer service said they are "backed up" and it's still pending but we missed the 70th birthday party it was ordered for. I'm giving them another week before trying to cancel the order.
Was very easy to select and create a beautiful flower display for my mom. The shipping did take a while but worth the wait. But I do live in the states and my mom lives in Europe. So to get her a gift like this that could ship international is a win.
Never got my package it sucks. I ordered express shipping spent extra and they played games.
If I could pick no stars I would… first off they took forever to get me one single sweater, then the sweater wasn't even as advertised all the letter was super tiny and the material is cheap it's more to add but I'll leave at I would never order anything else from RoseFeels
It's been over a month and still I have not received my order. I have contacted you multiple times and the message is a generic response. I paid due expedited shipping an extra $25 and have requested this to be returned and nothing! Very bad service!
Took 2months to receive my purchase and the bracelet I bought looks very little compared to the pictures. I wouldn't recommend to anybody. I want a refund
I ordered something over a month ago, and I don't think it has arrived yet. I had to reach out to customer service twice for an update, and still unsure if it ever made it. Will never order from this company again!
The item took over a month to even ship, let alone I still have not received it. The website said it would ship in 7-10 days. Then after ordering, it went to 18 days. There is no way to follow up with a general customer service and I am not even sure what to expect.
Unless you have more than a month to wait, i would not suggest ordering from this vendor.
Very annoyed, it's been one month today since I ordered and still have not received it. I would not order from them again.
I ordered a piece for a mothers day gift for my mother in law and paid for expedited shipping. I received the order this week. More than a month later. When I reached out for an update on the shipment, I was told, eventually, that they were backed up with orders and they'd keep me updated. When I didn't hear back, I asked for a refund which they told me no to. Then I asked for a refund on the expedited shipping costs. They said they'd refund me $10. They never did. When I FINALLY received the order, it was poor quality and not how the pictures looked on the website. Thoroughly disappointed.
Clean looking website. Ordered ok. Never got the customized cook book we ordered for mother's day. Sent them an email. For a reply a week later asking for more time. For another email asking for a review. I guess I got scammed? Wishing you guys the best though if you're legit.
Looks good :) would rate 5 but it's a bit off center, and I had to restaple one of the corners. It might have happened during shipping though.
I waited about a month to receive my order. I even had to contact customer service to have my order shipped.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members