RoseFeelsReviews 3,689

I ordered a beautiful gift for mothers day. When she didn't receive it I contacted Rosefeels. They apologized and stated they lost the order somehow but would complete it and send asap. When a significant time lasped and still no order I again reached out to Rosefeels. They said the order had been delivered and sent me a tracking number. The tracking number was for some Estee Launder cream, not the beautiful personalized plaque I have purchased from Rosefeels. It also went to a locker not her home address. So again I contacted them with this information. They sent me the same WRONG tracking number again! I asked for a refund since they can't seem to get it together but they insisted it was delivered. There is no customer service number to call. Is this company from another country or something? Anyway, I guess I'm out $100.00 plus shipping and handling. Not mention a new gift for mom. Could be worse. This is why I don't purchase from these types of "specialty" shops. Shop at your own risk! I certainly won't again.

Had to reach out numerous times asking for a potential delivery date and tracking number. Ended up being delivered almost a month after being ordered when i was told 7-10 days

This is the worst experience that I have ever had with ordering online. The product that was 9 weeks late in getting shipped and it was packaged extremely bad and the very reason for the product arriving at my home broken into pieces. When I contacted Lisa at Rosefeels, she was very sorry but would not refund me my money, as she was adamant that they could ship another product asap and insure that it would get to my home completely in tack. Not the case, it arrived as broken as the first one. I am now having to send this product back to China on my own dime, in order for them to give me a full refund. Bad overall as a company.

Ordering was easy, product arrived around the time indicated.

The most important piece of the bracelet fell out only 2 days after wearing the bracelet normally.

When I got my order is was broke in 6 pieces. It wasn't wooden it was carbored. I don't have a phone that e-mails. So i'm out 89.90. I'm on disability and can't afford another gift.

The ring and necklace were perfect. The manufacturing time was slow

Very disappointed, I paid 25 dlls to get my package in 3-4 days, and I received in 3 ways.
I'll never buy again

The product turned out great, however I paid for 3-4 day shipping and it took about 2 to 2.5 weeks to show up. I shouldn't have spent the extra money to get expedited shipping

Received a shipping notification email and according to my tracking number it sat at the Los Angeles area for over two weeks after I paid for the expedited shipping. I asked for a shipping refund with no luck. Once I had to email customer service requesting a refund I received my package within the business week.

I paid for expedited shipping and received standard shipping. Item was shipped very late. I tried several times contacting the company through email to cancel order and my emails went unanswered. I will never buy from them again.

I paid almost $80 for an anniversary gift for my husband. The shipping was delayed by a couple of weeks, making the gift late. When it arrived, the wood was extremely thin and flimsy, and it was broken. The quality was incredibly disappointing, and I was embarrassed to give my husband a gift if such poor quality. The product resembled something you'd find at the Dollar Tree. I will NOT order from here again and will advise others not to do so.

I love it! Exactly what I ordered. Thank you so much for my family it's beautiful

Package took forever to arrived, I have to email 2 weeks from purchase to get my tracking information.

The product is very cheaply made and not packaged well. By the time I received it it is unusable.

Emailed them because my package was taking over a week and they responded pretty fast!

Ordered the " made to order " Our Adventure book with wooden letters. Took about a month to so call create. Paid about $89.00 for said Adventure book and when it finally arrived it looked nothing like website image. What i got was a cheaply made book that looked like the one you can purchase from Amazon for $10.00. The paper was not the color I requested and the engraving did not look like the websites image either. It wasn't gold and fancy it looked like someone took a hand held image printer and scanned it to the book. I was totally disappointed in this purchase. I usually don't complain but this is a first of misrepresenting this badly.