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RoseFeelsReviews 3,689

2.3

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RoseFeels Reviews Summary

The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.

This summary is generated by AI, based on text from customer reviews

service
2,026
value
131
shipping
133
returns
109
quality
1,940
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4,238 reviews

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Missouri
1 review
0 helpful votes
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Exactly what I was hoping for.
August 30, 2024

Easy to follow the website. The product was made of good quality products and I feel a fair value for the cost. Very pleased.

Date of experience: August 20, 2024
Virginia
1 review
0 helpful votes
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Do not recommend
August 29, 2024

My order came several weeks after ordering and paying for priority shipping. I had to write to remind the vendor if my order. When it arrived 3+ weeks later, the framing was overly glued and not centered, paint smeared and the frame scratched beyond repair. I wrote the vendor with pictures offering them an opportunity to remake the product. They suggested I fix it myself.

Date of experience: August 19, 2024
Colorado
1 review
0 helpful votes
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You guys suck
August 28, 2024

You don't have you messed up my order. You don't have clean ordering

Date of experience: August 18, 2024
Virginia
1 review
0 helpful votes
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Piece of junk
August 27, 2024

This product doesn't look nearly as nice as advertised. Huge waste of money. They farm out the work overseas. It costs nothing to produce so you're paying up charge and overseas shipping in the end

Date of experience: August 17, 2024
Massachusetts
1 review
0 helpful votes
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Beautiful memory to pass down
August 25, 2024

My children went through a name change after one of my granddaughters passed away! Having everyone's new name was important to me and to them

Date of experience: August 15, 2024
Louisiana
1 review
0 helpful votes
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Bought 2 rings. Within 24 hours they were missing gems. They were not even the correct rings.

Date of experience: August 13, 2024
Connecticut
1 review
0 helpful votes
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Great product
August 22, 2024

I had no problems with the product I got, or the company. I thought they did a food job, and got it to me in a timely manner.

Date of experience: August 12, 2024
Pennsylvania
1 review
0 helpful votes
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Soulmate necklace
August 22, 2024

My girlfriend likes the necklace. It was originally supposed to be a birthday gift. It took about a month to get the necklace via mail. Other than how long it took she's happy with it

Date of experience: August 12, 2024
Illinois
1 review
0 helpful votes
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Nice adventure book
August 22, 2024

Leather is top quality. Paper is thick and easy to write on. Thank you.

Date of experience: August 12, 2024
Washington
1 review
0 helpful votes
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Late order
August 21, 2024

Shipment took over two months. Asked for a refund. Was offered
Refund on shipping only

Date of experience: August 11, 2024
Utah
1 review
0 helpful votes
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5-8 days shipping equals one month
August 21, 2024

The product received was damaged. Two pieces had fallen off. The quality was amateurish and only vaguely resembled what's displayed on the website. Oh yes, and it didn't even arrive in time for its intended occasion although I'd ordered weeks ahead of time.

Date of experience: August 11, 2024
Wisconsin
1 review
0 helpful votes
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Still no item
August 20, 2024

So far they have not sent out the item. I have been in contact but it's been exactly one month today. I paid for the "VIP" package as well. This was a wedding anniversary gift for my wife. They said they would like another week which is coming up soon, but if I do not recieve something in that time frame I am going to ask for my money back.

Date of experience: August 10, 2024
California
1 review
0 helpful votes
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Terrible
August 19, 2024

I ordered an engraved pendant July 9th for my wife's birthday which was on the 14th of July. I paid for VIP service and had shipping estimated for 5-8 days. Well here we are August 9th, one whole month later and I still have not received what I ordered. I was given a tracking number and found out it came out of Wuhan China! I had assumed since the company is based in California it would come from California but I was wrong.

Date of experience: August 9, 2024
Texas
1 review
0 helpful votes
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Helpful service
August 18, 2024

Great service and quick reply
Was really thankful for the options offered when an item did not fit.

The clothes fit great and the one that didnt fit on me was gifted and it worked out well.

Date of experience: August 8, 2024
California
1 review
0 helpful votes
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It is interesting that a gift company does not allow you to add a note or even include your name for the gift. I spent the additional money for expedited service for the package to sit on a desk for over week after the shipping notification was sent. The item that arrived did not look like the sample photo, much smaller and cheaper looking.

Date of experience: August 7, 2024
Michigan
1 review
0 helpful votes
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Not pleasant, but when the product arrived. I was pleased with what I received.

Date of experience: August 6, 2024
Colorado
1 review
0 helpful votes
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Never received my order!
August 15, 2024

Placed order on July 7th with an estimated 7-12 day delivery and as of August 5th do not even have a tracking number. This company is a scam. Buyer Beware!

Date of experience: August 5, 2024
Illinois
1 review
0 helpful votes
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I ordered a picture for my mother's birthday when I got it the frame was broken and it appeared to be made from scrap wood. It was awful and not worth my money.

Date of experience: August 4, 2024
Illinois
1 review
0 helpful votes
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The item i received looked nothing like what was on the website. It was made very cheaply with no quality. I was very disappointed.

Date of experience: August 1, 2024
Massachusetts
1 review
0 helpful votes
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Overall good job
August 11, 2024

It took longer than expected however, the customer service was quick and polite

Date of experience: August 1, 2024