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The company exhibits a mixed reputation among customers, with notable strengths in product aesthetics and personalization, often resulting in customer satisfaction when items are received. However, significant weaknesses are evident, particularly regarding shipping delays, inadequate communication, and product quality inconsistencies. Many customers reported frustration over late deliveries, especially for time-sensitive gifts, and a lack of responsive customer service exacerbated their dissatisfaction. Overall, while some customers appreciate the end products, the frequent issues related to service reliability and support indicate a pressing need for improvement in operational efficiency and customer engagement.
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Don't order its a scam! They never sent a confirmation number for my order until I contacted the customer service email and asked to cancel my order. Never received my order.
Easy ordering. Shipping took awhile but was worth the wait.
After the order was placed, I received no email confirmation, no shipping date, no note or email of delayed shipment - basically NO communication at all. It was difficult to settle my account after a long and trying time with Rose Feels. I had to get my bank involved in the process.
The flowers and print of names were so small and bunched together that they are almost not possible to read. Very unsatisfied.
Love your items, it turned out perfect. Thanks for all your wonderful work
I love the items you have and keep up the good work. And making people happy
Took my payment, nothing delivered. No contact, no follow up. Rip off.
It took over a month to receive my leather bound photo album, but I like the final product for the most part.
I expected the book to have something to hold the individual photos, but unfortunately there are only brown paper pages inside, so the photos are going to have to be glued down.
Construction quality is good and I believe it will hold up well. The stamping on the cover seems a little off center to the left, but that may be intentional to avoid the leather string used to tie the book closed. I would recommend that you order well in advance if this is for a special occasion.
This was my first time using this site. May not use it again unless I order a month in advance
This was actually bigger than I thought that it would be even though the dimensions were included in the description. It was a gift for a first-time grandma who loved it.
I had trouble uploading my photo. I would have expected an email telling me that you couldn't make a good copy that was legible. I feel like I wasted $50. It was going to be a Christmas gift for my sister since it was in our deceased mother's handwriting.
Very pretty, and it was hust like the pucture online. Very easy to order all dufferent flowers and names
First I didn't get an order confirmation or a tracking number so I had no idea if I was going to get this item or not before school started. The driver who delivered the package threw the package to my door, even if though the package said fragile, I wish I could post the video from my ring camera. The item broke and was just a waste of money. I do not recommend this product or company.
When we finally got the bracelet it was great! Good quality and very cute. It took almost 4 weeks to get here though.
The item pictured and described on the website was not what I received. Unbeknownst to me, this item was made in China. The cheapest materials were used and glued together. By the time my item arrived, several pieces had already fallen off. Do not buy anything from this company.
I didn't receive an order confirmation email (red flag), and the query I trie to send via their Contact Us form would not send (red flag #2). I contacted my credit card company, and they told me the company had another name, and that they were located in China (red flags #3 and #4).
My order did arrive, but the wooden frame was terribly cheap and flimsy. I ended up finding a block of walnut wood elsewhere, and just used the figurines.
Definitely NOT professional in ordering, or in value for money. But I *did* learn a valuable lesson about sticking with known, reputable companies from now on.
I didn't receive what I ordered. Reached out to ask if they could send me the right item, they offered a 20% refund. No, I don't want a refund, I just want the thing I actually ordered. I wouldn't work for these folks. Not a good experience.