RoseFeelsReviews 3,689

The photo album took way to long to get here and the spine of the book broke when I opened it

I ordered this gift over a month ago and still have not received it. I've sent 2 emails and one was responded to giving tracking info which is not accurate. Do not order from this website.

I never received my order. It's going on a month and still nothing. Customer service has been no help either

Chain was the wrong size, and it took 5 weeks to be delivered. Very disappointed, and will definitely not buy from this company again.

When I ordered the shipping time said 7-10 days, here we are over a month later and nothing has showed up. I reached out and was told "sorry, keep waiting".

The first cookbook I ordered was missing brackets and not attached to the cover.
They sent me a replacement (after Christmas) and unfortunately even though this one was correctly mounted, it was broken. A section of the spine was broken off.

The colors were not as dark in the etching. Some were light and some were dark so some of the names were more faint. The glue also showed on a few of the pieces. We paid for expedited shipping and ordered Black Friday weekend. This was a gift for Christmas. We finally received it on December 29th. Overall quality and delivery were not what was expected for something that cost close to $100 and which would have cost more had we not taken advantage of sales.

The actual gift itself turned out great but it comes from China so it took 30 days to arrive. This was supposed to be a Christmas gift and it came in late and wasn't able to give it to my family for Xmas. I won't be using this company again.

I ordered the custom sweatshirt for my daughter-in-law's mother (who just lost her husband a few months before) for Christmas. When I ordered it on November 30th, I had NO IDEA that it would take this long to produce and ship. I reached out to customer service and their excuse was "they received many more orders than they thought and my order was "in cue" based on when I ordered it). I asked that it be sent in time for Chrismas and never heard back. I see that it's "somewhere" in the world "in transit" but I have no idea when I will receive it. She goes back home on January 6th and it has not arrived, I will have to pay additional shipping to send it to her. Never expected this type of customer service.

The title describes it all. Took over a month to arrive with very limited communication. Their tracker basically showed it was sitting on a Chinese tarmac for 4 weeks. When arrived, the item was banged up and broken. Probably not even worth trying to get a refund.

Spent over $100 never received the order. Customer service offered no help.

I have reached out several times on this order placed in early November. We still have not received the Christmas gifts we ordered.

I ordered two sweatshirts on November 29th. These were supposed to be Christmas presents. When I ordered them it said they would ship in 9-12 business days. I still have not received them over a month later. Very disappointed with the purchase.

So disappointed. Ordered a personalized recipe book for my daughter 11/30. Charged my card, never received my item. Status says shipped. No one responds to my emails, there is no number to call. I would very much like to see this corrected.

This product was exactly what I wanted it to be. Even without getting to see what it would look like before hand, I couldn't have imagined it looking any better. My grandmother loved it for her Christmas present.

Shipping was HORRIBLE! I placed my order on December 2nd with them advertising it would take 8-9 days for delivery. Well, it took 28 days and the gifts was an anniversary gift and a Christmas gift. Both dates were missed. The product came from China, which if I had read that part I would not have ordered from this company. They don't have a phone number for customer service to call and only an email that took 2 days for them to reply. It should've been a red flag for me why they don't have a phone number. I WILL NOT BE ORDERING FROM THIS PLACE AGAIN! And I would suggest that you do not order from this company either unless you want to be disappointed. The products do not appear as advertised on the website. Please do not order from this company. This was a horrific experience.

Was told it would take 5-8 business days and a month later I finally got an update not by them sending me anything but by me having to reach out just to be told that it just shipped a day ago.

Ordered a cup on 11/29 and paid for standard shipping, which stated 5-8 business days.
Never got a shipping confirmation, so on 12/18 I emailed the customer support to request tracking.
Tracking indicated it had been marked as ready for pick up on 12/17. 12 business day after the order was placed. It was a Christmas gift and didn't arrive until 12/30.
The cup itself was cute and I'm hopeful it'll hold up. The images online made it look like the names were somehow printed on the cup, but in person, they're more like vinyl stickers placed on the cup.

My wife was very happy with the product. The only thing I was say on my experience with purchasing with you guys is try being a little faster with the delivery. Overall I'm happy because my wife is happy.