RoseFeelsReviews 3,689

I ordered two personalized cutting boards on 11/27/24 and my card was billed on 11/29/24. I had planned to give them to my siblings for Christmas. I have attempted to resolve the issue through multiple emails. It is now 1/2/25 and I've received nothing… not even a poor excuse.
I did receive this email asking for me to rate my experience. I'm mixed on whether this is best described as ironic or insulting.

I finally received the order on January 2 nd. Close to 30 days. Didn't get in time for Christmas and had to buy another gift for the recipient.
It was a custom bracelet and I am very happy with it. I understand it came from China, so when I have plenty of time to wait for something, I might try this company again.

Order went in Dec.5, with estimated delivery of 8-10 days. Delivery was later than expected, but did arrive just in time for Christmas, which was most important. Item was very nice. Customer service was prompt and friendly! Thank you...

Your time frame was completely false, and due to that this special gift never made it in time. You said 5-8 shipping days. In America that means the entire order is completed and in route. Highly dissatisfied with this and absolutely pissed it was not in time for the occasion especially when I ordered it 12/6/24 it's almost a month since I placed the order. I have yet to open it and see it so we shall see if that's another let down as the shipping was.

Very helpfuit took forever to get here and it was so cheaply made. L will not waste my money here again

Not great, very disappointed. I purchased a customized product over a month ago and have not received it. I do not recommend, and I will not be purchasing again from Rosefeels due to the lack of communication on their part as to late/delayed products. When I reached out a couple weeks after waiting, it was then sent into "urgent" production before Christmas. January 2nd. Still waiting...

Ordered a sweatshirt on November 29th for a Christmas gift Today is January 2nd and still no sweatshirt I've emailed a few times to customer service department and they keep saying it's on its way Well guess what it's not Will never make the huge mistake of ordering from this joke of a company again

The bracelet is very beautiful, but it doesn't seem to be very secure in the elastic. The elastic is long and small loops are popping through the beads. Time will tell how it holds up. It took three times longer than I expected to arrive. I ordered it the end of November and got it December 31. Not in time for Christmas.

I still haven't received what I ordered at the beginning of December. It is now January.

Terrible customer service. My item is still not produced even tho ordered on December 1st. They say no refund, shame on them!

I paid for 3-4 day shipping and the extra fee to ensure they start working on it ASAP. I didn't know this came from China because 3-4 day shipping is impossible. We bought a gift bag that we couldn't use because it was more for Valentine's day and not Christmas. Three weeks later we got the wooden book and we feared it would be late for Christmas. It was not entirely what we expected but the customizations were fun.

I ordered a personalized recipe book December 2nd, I NEVER received it. No one here to help me. I either need my product or my money back.

Has been over 30 days and still have received nothing. Customer service is a joke and are no help at all. Avoid at all cost place is a scam

I placed an order for 65$ on Dec 1st, which was from my grandson for his mom, my daughter.
It's Jan 1st 2025 and I haven't heard a word after all my emails sent. Stay away and save your money!

I ordered a cutting board and after a month, I still have not received my order with no update from the company.

I have had a terrible experience with this company. I placed an order over a month ago and still have not received it. I've reached out to costumer service multiple times, and the only time they responded was to give me my tracking information (which I already had and did not address my concerns). The other times I've reached out to costumer service, they have not answered. When I try to track my item, it says "it is in transit. Thanks for waiting". I have no idea if my item will ever arrive and no one answered to get my money back.

I ordered a 12 x 20 pillow cover and ended up receiving a 10 x 17. The representation of this order on the website is completely incorrect. The website made this pillow cover, the lettering and flowers look far more elegant than what they are. The flower colors are faded and run together. The quality and appearance of this product is so cheap, I am embarrassed to give it to the grandmother that it is intended for. Not to mention the fact that I ordered this on 12/01 and did not receive it until 12/28.

I will never buy from or recommend rosefeels to anyone.

So completely disappointed!
Karey Ely

Merchandise was supposed to be a Christmas gift said to arrive no later than Christmas Eve. Still not here on New Year's Day.